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August 2022 by C Hill
Still never received 2 $150 deposits from this place.This is my 2nd bad review of this place, I will remove this if the issue is resolved. I rented a truck, again, back in September... and again, I have not received my $150 deposit back. The 1st time this happened I had to make several phone calls, everyone was extremely rude, i finally only received a portion of my deposit. I learned to top off the gas, because they made $75 off of 1 gallon of gas. This time I waited & waited for the much needed $ from moving, I had to retrieve all my bank records, sure enough, it wasn't on there. The gas tank was completely full, truck was spotless. There should be no excuse for this! This is a serious breach of trust and credit card fraud.We lost the key to a rental truck, while moving things I'm sure this happens to a lot of people. They said they do not have any spare keys.They told me to call roadside assistance and it would be $80 to cut a new key. I called Roadside assistance and they said Budget told me wrong, it will cost $150!!! Wow!!! Doesnt sound like a budget to me.Needless to say, we will be unpacking the truck to find the keys, which means we'll have the truck longer. Either way, they're making a lot of money off us!
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May 2021 by Ponyboy
Great service and knowledgeable staff
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April 2021 by Trust God!
Honesty goes a long way.Manager has very nasty Personality. Overall good workers and good work. I guess that's all that Counts at the end.Truck rental is connected with Pet boys . I'm speaking of the Pep Boys side.
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February 2021 by Mana GD
Today I rented a truck, Matthew was so friendly. I am a second language and my English is not so good , he was patient and kind.
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January 2021 by Carla Hill
This is my 2nd bad review of this place, I will remove this if the issue is resolved. I rented a truck, again, back in September... and again, I have not received my $150 deposit back. The 1st time this happened I had to make several phone calls, everyone was extremely rude, i finally only received a portion of my deposit. I learned to top off the gas, because they made $75 off of 1 gallon of gas. This time I waited & waited for the much needed $ from moving, I had to retrieve all my bank records, sure enough, it wasn't on there. The gas tank was completely full, truck was spotless. There should be no excuse for this! This is a serious breach of trust and credit card fraud.We lost the key to a rental truck, while moving things I'm sure this happens to a lot of people. They said they do not have any spare keys.They told me to call roadside assistance and it would be $80 to cut a new key. I called Roadside assistance and they said Budget told me wrong, it will cost $150!!! Wow!!! Doesnt sound like a budget to me.Needless to say, we will be unpacking the truck to find the keys, which means we'll have the truck longer. Either way, they're making a lot of money off us!
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January 2021 by Amanda Murphy
I reserved a 26ft moving truck over two months in advance. When I came to pick it up today, the worker told me that they don't have a 26ft truck and offered me a 16ft truck instead. If I could have managed with a 16ft truck, I wouldn't have reserved a 26ft truck. He got defensive, saying it wasn't his fault, and that the other customer in the store was also getting a 16ft truck even though they reserved a 12ft truck. As if that's in any way the same?! He told me to call customer service, and they told me to wait up to two hours for someone in inventory to call me back. My movers were coming in an hour, so I cancelled with Budget and went to Uhaul. I had a fantastic experience with Uhaul. Don't rent from here if you actually need a rental truck. Uhaul is worth the extra money.
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October 2020 by Forrest W.
I reserved a truck with Budget and on the day of my rental they said they didn't have a truck. I called corporate and they give me an "option" to rent one from San Antonio or Houston before the stores closed. The stores were closing in 30 minutes so I obviously physically couldn't make it in time. Apparently they don't honor reservations and have fine print that states they will give you a truck but it can be on the other side of the county. Ridiculous. Why even call it a reservation?!
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September 2020 by Kurt B.
This place is a sham. Unfortunately when you're moving and the time comes to pick up your vehicle you're not in a position to walk away. Had we the option we definitely would have walked away. The facility was unkept and gave the impression it was a makeshift operation; with poor signage and a lonely desk in the middle of an empty space, adjacent to PepBoys. The lone employee seemed overwhelmed. The vehicle was positively filthy - crumbs on the floor and in the storage containers. The seats, the dash, the steering wheel were all grimy and stained. The middle seat spring was broke so it was stuck at a midway point. The muffler was broke, if there was a muffler. The sound in the cab was so loud you couldn't hear the person next to you. For fun we measured it at 105 decibels. It was excruciatingly loud. We discovered the check engine light was on but since the light was covered with a sticker we didn't notice until we were 10 miles away. That truck had no business being rented and should not have passed inspection.Finally, after being told if we returned the truck the day before it was due by 4:30 we could save a day's rental. We hightailed it back and crossed the finish line at 4:25 only to learn the employee closed the office early, which we learned from corporate was actually supposed to be open until 5:00.Tried calling their customer service line; representative hung up on us because she couldn't keep us on hold any longer waiting for her to reach her supervisor. So she hung up. Once we called back (6th time) they agreed to take $60 off the $190.00 total. Exhausted we gave in. Rent at your own risk.
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August 2020 by Stacie Frost
I've rented trucks here about 4 or 5 times. Quick and easy. The night drop box is convenient because it means no rushing to get the truck back before they close. My only complaint is that they were put of shipping pads on my last rental but we managed without them.
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July 2020 by Kylee O'Donnell
I should have listened to the reviews but I thought how bad could it really be? made my reservation a week ago, it was confirmed, showed up on time and no one was there! Pep boys tried to page him but his car was also not even at the location. I called the headquarters and they said they did not have the truck that I reserved at that location! No one let me know, I had movers waiting on me and had to scramble to find another option. Horrible customer service and a waste of people's time
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July 2020 by Kiki Z.
GO SOMEWHERE ELSE!!! Would give zero stars if I could! We made a reservation the day before, arrived on time to pick up the truck and NO ONE IS THERE!!! We called, and they said they didn't have a flipping truck available! I should have read the reviews before booking here! Idiot owner/manager. Screwed up our entire moving day and cost us more money on top of it since we had to quickly find a different vehicle last minute with a different company!!! Go to Uhaul or Penske!!
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July 2020 by Anderson
Cancelled my reservation but provided me 24 hour notice. My fault for not reading the reviews before booking.
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June 2020 by Kenneth Gardner
I set up a rental from a location in Austin. Upon arrival I was notified by the gentleman behind the desk that his system was down and he was unable to provide my truck. He told me to call customer service and I would be able to pick up a truck from another location. No problem, I can live with that. When I called I was asked if I could be flexible on the truck size and rental date. No! I rented the biggest truck available for a reason and I cant just move any day of the week. I set this up weeks ago for a reason. I was then told it would take 15 minutes to 2 hours to get a call back to get a call back form a supervisor. I drove 30 minutes to get to this location without this company ever trying to contact me to let me know that they wouldnt be able to help me. Now I am back home and will probably have to drive farther to go to a different location.
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June 2020 by Manuel Diaz
Two hours before I’m supposed to pickup my moving truck and trailer saying my truck isn’t available when I made the reservation a month ago, with new solution or assistance to resolve.
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May 2020 by Manuel D.
Two hours before I'm supposed to pickup my moving truck and trailer saying my truck isn't available when I made the reservation a month ago, with new solution or assistance to resolve.
