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November 2023 by Justas J.
They lure you in promise a car and never have what you ordered. I called them to check before coming and they told me that the car is here. When O cam they said that they don't have it.!!!
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July 2022 by Kristen R.
The new owner Josh is AMAZING!!! He is so kind and customer centered. I was nervous before dropping the rental off due to my pick up experience in Denver being awful, but Josh changed my perspective on this company. I will definitely be utilizing this location in the future!
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May 2022 by Michael A.
I do NOT recommend renting from this business. I reserved a vehicle for two days and was charged a deposit fee doubling the amount of my reservation. I returned the vehicle early, in prime condition with a full tank of gas as instructed. It's been 7 business days and they have not returned my deposit to me. The youg man told me it would take only 2-3 business days. The older man told me it would take only 1-2 business days. Each time I have called them, they referred me to call their business center. I did so both times. The first time business center told me 5-7 business days. Now they are telling me 7-10 business days. They owe me $200 and I have bills to pay! I do NOT trust this establishment and I do NOT recommend doing business with them.
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December 2021 by Clark C.
This Budget/Avis location doesn't care much about their customers. When renting the car for a week, I mentioned how I didn't have my Avis preferred number at the moment and had to get to an appointment. When I returned the car and had the number available, they REFUSED to add my rental to my account. WHAT THE HECK??
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November 2020 by Neal S.
The agent Kahled elshinaway was unbelievably rude and unhelpful, refused to help customers, answer the phone when called, refused to confirm whether I had been charged on my card he swiped, and instead of working through issues with dissatisfied customers, threatened to CALL THE POLICE on us for "refusing to leave" when I just wanted confirmation. Also stated he doesn't care about losing business and told me I wasted my time. I suggest you don't do the same
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August 2019 by hoth mob
Never using Budget again.
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May 2019 by Benjamin L.
I would do negative stars if possible. DO NOT USE THIS LOCATION!! I made a one day one way rental picking up the car at 930am. When I arrived, the rude guy behind the counter immediately began berating me for not leaving a phone number with the reservation. i did leave a number but that is not the point. He said he was trying to call because he did not have any cars and would not have them until noon. I had an event I was going to and needed to leave by about 10am. I asked how a noon car was reasonable with a reservation for 930am. Anyway rude man was of no help. I had to go to the airport location to get my car and this put us way behind. This location has no problem taking the reservation. They have a problem HOLDING the reservation. They suck. This is my first review on yelp
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December 2018 by rami elshenawy
Very friendly staff & Helpful . Kal & Wally
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April 2018 by Carolyn S.
Be very cautious using this location. I could not get anyone to answer the local phone so I stopped in to see the size of the vehicle I wanted to rent. I made the reservation in person, and the agent said I could get a 30% discount if I called and prepaid. Budget had a different person's name for the reservation number. They had booked me through Avis to get a $30 higher rate! It took me 2 hours to clean up the mess.
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January 2018 by Mister O.
This is the most terrible place ever I recommend you never have to deal with this terrible Avis Loc They don't let corporate office intervene to extend services the man Matt I dealt with was rude and very inconsiderate never answers phone was very lazy staff I do not like the business they run over their slow customer service and the man running the business should be shut down , i would consider a refund to anyone who ever deals with this problem I dealt with at this location!
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December 2017 by Emily Jones
This was AWFUL. I have never written a bad review in my life because I understand the fact of being able to have good reviews, BUT the manager of this location was so rude, and completely scammed us. I did EVERYTHING they asked as far as the return of the truck goes. We were given the moving blankets in a messy pile which smelled. We were charged 30 dollars because they were not folded the way they wanted them (when we didn't even use them) We filled the diesel tank full to where foam was coming out of the tank. He charged us 30 dollars to fill it plus more money for the “magic diesel†he was able to fit in it. I even have my gas receipt which was next door to their location and miles that were driven. which He told me no matter what I said he was going to charge me, and hung up on me. Don't ever rent a car or truck here, please try somewhere else. Their “cheap†rates are because they scam you in the end. He would not let me talk with anyone else. WORST CUSTOMER service of my life!
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December 2017 by John H.
Terrible customer service. Rented a truck one way. When we picked up the truck, the location said 7am open time, however the gentleman didn't arrive to work until 745. Second, we were never notified that the blankets in the back had to be folded before returning. Last, the drop off location (this one) said he was charging us $100 for not folding the blankets, in addition to not filling up the gas. The foam was overflowing from the tank when I returned it post fill-up. He yelled at my wife and said "do whatever you want, I'm charging you and there is noting you can do about it." The vehicle also required us to stop twice for engine warnings and was not maintained mechanically. We will be disputing the charges, calling your compliance line, and never using Budget again. Great job.
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December 2016 by Jacob Tortorella
HORRIBLE. Called me on my moving day 1 hour before I was supposed to go pick up my moving truck to tell me they had no trucks available. I made the reservation 2 weeks prior. Horrible customer service, no compensation offered for my trouble. As if moving isn't stressful enough, they really put me in the worst possible situation. I never write bad reviews because I don't like to be negative, but I wouldn't want anyone else to have to experience the stress that these fools induced upon me.
