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April 2025 by Elma Cruz
Poor customer service. The store looks runned down, messy and the ppl who work there aren't very nice. When I left the 3 workers were just talamong
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April 2025 by Benita Etienne
Oliva is the rudest manager that I’ver ever encounter in a store, I would not advice anyone to go to that store. She will turn things that are true about the Burlington policy and she refuse to do normal refund on return. If you pay with your card she will always say no she can't send it back to it, always talking about voucher. Olivia listen it has not been 30 days yet and people need their money back this is not your personal store where you can do whatever you feel like doing. I would never step my food back in that store again because of her.
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April 2025 by Diegos Menos
The new manager called Olivia she so rude and she think she’s so tough and I believe racist too by the way she was looking at me and talk to me, I just wanted to make a return and I got my receipt and all the items got their price tag on them , and it was within their return policy witch is 30 days to get your money back and she was offering me voucher, even tho the 30 days has not yet passed, she stand there arguing with me that she can’t send it back to my card, she wanted the money to stay in the store meaning like even tho I used a card to pay for my things she can’t send it to my card and offered voucher to use it in the store. This is bad business , how you guys are not gonna respect your own policy ? And why you got the worst people as managers ? Not customer friendly at all.
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April 2025 by Vanniarajan R
Rude front desk and supervisor olivia is the most rudest person.
They ll try to refuse your returns without receipts and say that the policy has changed but its not
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March 2025 by F M
One fitting room ? Are you kidding me, 45 minutes waiting time to use fitting room. They don't value customers time.
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March 2025 by ryant garcia
It is crazy to check out take me 45 minutes....1 registered open
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March 2025 by alejandra ortigoza
Horrible! Only one open register. Waiting for more than an hour. You need to fixed this. I can understand Monday to Thursday may be slow. But on the weekends??? Yo need at least 3 registers open. People are going somewhere else.
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February 2025 by moses odanga
Very nice place to shop for quality products at a lower price,I got some really nice soundcore headphones at a great price,also got a nice watch and bracelets set for only 19 usd
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February 2025 by Thatcher Greenwood
Terrible customer service . I will never shop at a Burlington again because of the manager lady there . She needs to be educated .
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February 2025 by Randy Brown
This location has been going downhill for over 6 months now. First, the cashiers are rude and treat you like you’re an inconvenience. Why work there if you’re that miserable? Second, there’s always only one cashier working no matter what. Meanwhile, other staff are walking around the store pretending to look busy so they won’t have to deal with checking you out. Lastly, I have gone on three different occasions over the past 6 months and each time I’m told that they “can’t find” the key to unlock the bags. If you can’t find the key, how are you restocking? This is a lame excuse in my opinion, and you could have easily made $300+ if I would’ve been able to purchase the bags I wanted. Today was my official last visit to this location as I was beyond frustrated with the key excuse once again. I’ve read the reviews that other customers have left, and it seems to be the same “canned statement” response from Burlington. Why has there been no improvement at all? Who manages this store?
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January 2025 by Ayleenmaria Chacon
According to today they opened at 9:00 and it's already going to be 10:00 and nothing 😑
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January 2025 by Melissa Hull
Cashiers were Friendly, which was nice considering you had to wait in long lines.
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January 2025 by Bereket Haile
This is busy Christmas shopping season and they can not open more than 2 cashiers out of 14. Waiting on line for 45 minutes so far. The manager deserves to be fired
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January 2025 by Tina Rios
One cashier with lines wrapped around the store. Manager refused to assist when I asked if she herself could open a register. She chose to put away returned merchandise instead of assisting her cashier. I felt very sorry for the over worked cashier. Several people working in the store but none were aproacable or willing to help when asked questions. They obviously need a better manager and a team willing to work not just pretend to be busy.
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December 2024 by Kathy Tobar
It is a place with affordable prices, but unfortunately the customer service is very bad... “Oranus” was my cashier today and in the two transactions I made I had problems. The first one did not want to take my phone number to claim my points and I let it go because it is something simple but the second transaction was very bad, he charged me twice for the same item and even though I told him he refused and had to call someone more to verify it and after explaining to them in the end they understood by returning the money to me in cash, but when they returned the money it was not exact and they asked me to let it go that I was satisfied with that to which I refused saying that "no" I am telling this to revive your bill in case they are being overcharged since they should pay more attention and do their job well... but
