-
July 2024 by Sammy Olivo
Customer service, not there.
-
June 2024 by Kris Betts
I only use Butler Floors as both a designer and customer for my Austin projects and own home because Cindy and Rob are SO easy to work with and provide amazing pricing and installs. For example, there's a seam running through the middle of the looped carpet in this living room, but the installers did such a fantastic job you can't even see it up close! Highly recommend Butler Floors for any carpet and wood floors needs.
-
March 2024 by Suzin Wold
Couldn't be happier with how my new floors turned out. Cindy and Rob were so helpful throughout the process, even when I came to them with a last minute design change. Great communication during the install and the house was left spotless. Would definitely recommend Butler Floors!!!
-
February 2024 by Sherri Mylius
This store needs to update its listing. It shows that it has regular hours but when you get to the location it says that it is only accessible by appointment and there was no one there during the listed hours.
-
December 2023 by Tina B.
I can't say enough about how amazing Cindy Butler is! Cindy helped us find a match for a discontinued LVP flooring in our house. She provided installation advice as well as ordered the flooring for us. When we had to order more because we had to replace some of the flooring that had previously been installed incorrectly, Cindy was there for us. A box had been damaged during shipping of the second order and Cindy let us keep it and credited the cost back.
-
December 2023 by Brittney Elise
Cindy couldn't have done a better job matching a vinyl flooring option with my current "wood" tile, when matching flooring can be very difficult to do. The flooring actually looks even MORE similar in person, the photos change up color the slightest bit.The entire team was lovely to work with. They got job done faster than I had expected, and everything looks and feels amazing. Everyone was super friendly, knowledgable and professional. Highly recommend!!! :)
-
November 2023 by Jennipher McFarland
Great company to work with! Love the new floors!
-
November 2023 by Ollie Seay
Great company with wonderful service! Installers were professional and careful. Overall wonderful experience.
-
November 2023 by Nicole Kristen Y.
Wes and his crew are amazing! I called last minute, he showed up to give me a more than fair price. Even had a break in the schedule amd work started 2hrs later. In under 3 days my yard (wish I had taken pre work photos) transformed from the dead forest to an open (completely cleaned up) area of trees that now show life, and room for new growth!! Can't promise he can always be available in 2hrs but I guarantee he will showw up give you the best price for the exceptional quality of work him and his crew provide. Wes is extremely knowledgeable and his crew is highly trained and works diligently and efficiently. Nicole
-
August 2023 by Maria S.
Butler floors put in vinyl flooring for my three bedrooms and a hallway. My experience had been exceptional from the conversation with Cindy and picking up my flooring and colors (they have plenty to choose from) to having Rob measure my floors. Everything happened as scheduled and then the crew came in to put my floors in - Luis was incredible as was his crew. they moved all my heavy furniture and did a fantastic job. My dream come true floor is beautiful. The way Luis moved around the hallway and railing and how he was so creative in making the top of the stairs look so nice was impressive! Thank you Cindy and Rob and Luis, gracias por todo. Tienes un talento en lo que haces. Muchisimas gracias. Maria S.
-
June 2023 by stefanie kemp
Rob and Cindy were a pleasure to work with. We never visited the showroom and instead just had them send us samples. This was fantastic because then we got to “live” with the different samples and really decide what we liked. They have a no pressure approach which is very refreshing in this marketplace. Their installer was extremely professional and knowledgeable and did an absolutely fabulous job. Our stair carpet was harder to install due to the pattern and their installer took the time to cut and match the pattern perfectly. We love our new stair carpet and recommend Butler Floors 100%!
-
June 2023 by Lisa Whitaker
The entire process from selecting flooring to installation was fantastic and done at a fair price and in a short time frame. The workers who installed the flooring were tidy with the work and considerate of the fact that I was working in the next room.
-
May 2023 by Kathleen S.
Cindy was very helpful in guiding me without being pushy in choosing flooring and letting me take plenty of time to decide! Rob was great with suggestions for installation issues. I cannot say enough about Luis and his crew who installed the luxury vinyl plank flooring on my stairs and upstairs bedrooms. They worked like crazy from fixing the creaking wood, to moving the furniture and fitting it in amazing spaces, to putting pads on the furniture before putting it back. And they worked so hard, long days and did extras like fix loose wood railing and a loose door threshold. They transformed my stairs. I feel like I have a new house upstairs. Wonderful company!
-
April 2023 by Cate S.
Excellent customer service. Worked with Cindy on my project and she was so responsive and knowledgeable about different carpet types, options and insight. Highly recommend.
-
April 2023 by Laura F.
Great customer service and product that stands the test of time. Still love the luxury vinyl plank and carpet that I purchased 6 years ago!
