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May 2023 by Marisa Martinez
Thankfully the store is closing forever because it seems to be a magnet for awful people. I was cursed/yelled at by a couple and when I told the manager he said he couldn't do anything about it/didn't see anything. (it happened in front of him and the entire staff less than five feet away, some of them even turned around). He didn't even remotely sympathize for the situation. Totally unsafe shopping experience. They don't care anymore now that it's closing.
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March 2023 by Andy Erickson
We have been frequently visiting Buy Buy Baby in Sunset Valley! The staff has been absolutely incredible! It is rare to find such knowledgeable retail staff who actually seem to care about customers! Specifically, Michael has been the associate we’ve worked with and he is fantastic! We highly recommend shopping at Buy Buy Baby in Sunset Valley and recommend Michael for any special needs or orders! Thank you Michael and Buy Buy Baby Sunset Valley Staff for keeping a clean and organized store with great employees!!
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February 2023 by Sencer Karabulut
Michael is very knowledgeable and was a pleasure to interact with during our stroller selection. Thank you!
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November 2022 by Justin B. Allen
Michael was incredibly helpful. It was a pleasure learning from him. Give the man a raise!
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November 2022 by Patricia Raynor
Very nice store. We have been here maybe 5 times in the last couple months to shop for baby. We had to do a return and the staff were fast and friendly. One of them even helped us set up our stroller and showed us the ins and outs. Everyone is always helpful when we go in, making our experience great.
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October 2022 by Daisy M.
Michael is freaking phenomenal!! His customer service is unmatched.. very knowledgeable, friendly, and patient. Kayla was also kind and patient with me. Overall great experience!
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October 2022 by Joseph Gutierrez
Worst buybuy Baby I've been to. Their Customer service was the worst and the ladys were the rudest.
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May 2022 by J M
Even though we live closer to the BBB in Cedar Park we drive all the way to South Austin because of how friendly and helpful the employees have been. They have gone above and beyond for us numerous times on our baby shopping adventure. Shout out to Michael and Dionara!
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April 2022 by Spencer Piro
Manager Mark is the bee’s knees. What a nice and helpful guy. Calming presence and you can tell right away, he just wants to make it easy and a good experience. Thanks Mark!
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April 2022 by Kasie Brown
Staff is always so friendly and willing to help you with any questions. Pricing and selection of items is great as well. Definitely recommend this location.
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December 2021 by Jan M
Even though we live closer to the BBB in Cedar Park we drive all the way to South Austin because of how friendly and helpful the employees have been. They have gone above and beyond for us numerous times on our baby shopping adventure. Shout out to Michael and Dionara!
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December 2021 by Jan McDonald
Even though we live closer to the BBB in Cedar Park we drive all the way to South Austin because of how friendly and helpful the employees have been. They have gone above and beyond for us numerous times on our baby shopping adventure. Shout out to Michael and Dionara!
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November 2021 by Domonique Hernandez
Giving it one star for the one person that was nice and gave satisfying customer service, Victoria. As for Akeela she was very rude even scuffed over a few new items I returned with a receipt. Raised her voice and said shed call the manager bc I simply asked if I could get cash back with my debit card purchase.. As for other staff, the male with a black shirt and pants was very uninviting, the manager is still the same after many years of buying at this store, undelightful and unwelcoming also pessimistic about everything. Staff is poorly trained. There were a lot of items missing off the shelves. Seems to be a poisonous work environment, turnovers are high. I don't think I'll ever come here again.
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September 2021 by Kathryn Williams
I recently had my third baby and was trying to figure out how to fit three car seats across the middle row of my car, and Dyanara (I may have misspelt that, sorry!) was so sweet, patient, and helpful in helping me pick the slim fit car seats and try them out in my car together along with my two toddlers. Thanks for the amazing customer service!
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September 2021 by Andrew Mcdonald
Great customer service! Thank you Michael and Deanara! We will def be back to buy the rest of our baby products. Great discounts.
