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July 2025 by Jasmine Long
It’s been almost three weeks since I picked up my vehicle from this collision center, and I’m still waiting for any kind of follow-up regarding the theft of my belongings. Pairs of expensive designer sunglasses were taken from my car, along with all of my personal paperwork from the glove box. I noticed immediately before even leaving the property and went straight to the service manager appointed to me, Bri, to report it.
Instead of helping, she was dismissive and offered no resolution. When I asked to speak to her manager, she said he was out of the office and told me not to come in without an appointment — that I should email him instead. I did, and of course, no one ever followed up.
What makes this worse is Bri herself admitted there was no reason for anyone to access the glove box since the damage to the vehicle wasn’t near that area. She also confirmed that all vehicles are locked up before the end of the workday, so it couldn’t have been anyone from the outside (like someone from the homeless community) — this points clearly to an employee being responsible.
This has been a frustrating and frankly violating experience. To have my property stolen while in their care, and then be met with complete indifference and zero accountability, is unacceptable. I would absolutely not recommend this place to anyone. If this is how they treat customers and their property, beware.
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July 2025 by Erica Gomez
Fast and friendly!
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July 2025 by Sishir Humagain
I’ve my car repaired from here. They’ve top notch of service. Loved it
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June 2025 by Mosley Hobson
My experience with Caliber Collision on Ben White was a great one. I would recommend this shop to anyone needing repairs because of an accident. It was easy to get a rental, pick up and drop off my car, and stay updated. I hope I don’t have to come back (lol) but if I do, this shop will be my first choice. Thanks, Bri!
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June 2025 by Stacie Scholl
Good communication throughout the repair process. Car is running well and looks nice. Thank you!
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June 2025 by Ronald Randle
Very Satisfied.. fast friendly and professional people at Caliber!! I’ll definitely use them in the future!!
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June 2025 by Rayma Wenger
Genaro was amazing! I just walked in after a collision and he sorted me out immediately. Extremely positive and made me feel better about being hit. We will definitely do business here and will use them again in the future (hopefully we won’t need too!)
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May 2025 by Sandra Jennings
Excellent work and communication!
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May 2025 by Sttx1177
This is the only body shop I take my car to. The service and repairs have always been excellent.
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May 2025 by Kevin Foti
Bri did an excellent job with communicating with us and accommodating requests. Highly recommend
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May 2025 by Shawn Barrett
Matt and the Caliber Team on Ben White did an excellent job repairing our Subaru. Matt was very courteous, professional, and communicative throughout. The end product looks great. And it was finished two days before promised
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April 2025 by Reyna Valdez morales
Had a great experience, very professional, and was very satisfied with the outcome of my vehicle.
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April 2025 by Bill McMorris
The work was done right and on time. They kept us updated on the progress frequently throughout the process.
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April 2025 by Victorious Thompson
I had an excellent experience with Caliber Collision! From the moment I contacted Stephanie at the front desk, I felt reassured. She was incredibly helpful in booking my appointment and ensuring that everything was set up smoothly. Matthew, who handled the job, did an outstanding job, and his attention to detail was evident. He worked efficiently and met my tight timelines without compromising quality. I especially appreciated the frequent text updates, which kept me in the loop the entire time. It's clear that Caliber Collision is committed to customer satisfaction and high-quality service. I highly recommend them for anyone needing auto repair services!
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April 2025 by Tan Tran
I accidentally ran my F350 into a fire hydrant and the damage ripped open most of the trunk bed on the passenger side as well as the passenger-side rear door. I brought the truck to get an estimate at Caliber Collision and Genaro gave me a reasonable estimate for the repair. After dropping the truck off, Genaro kept me informed throughout the repair process. He even managed to finish the repair job about 2 weeks before my official pickup date. My wife and I inspected the repair and it looks very good. It looks as good as new. I would totally recommend Caliber Collision for any body-repair work. Make sure to ask for Genaro because of the great customer service he provided.
