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August 2025 by Luis Hernandez
I initially had no plans to return to this shop due to a frustrating and inflexible experience when trying to schedule service. However, the manager later reached out after being notified by my insurance, and he was professional, courteous, and kept his promises. Customer service during pickup was also friendly and efficient.
That said, the quality control on the repairs was disappointing. The speaker grille (damaged by the crew) was removed and poorly reinstalled, the bumper was left untouched despite previous issues, and a new scratch appeared on my charging door. While the actual repairs were done properly, new damage seemed ignored or hidden, which seriously affects trust. For that reason, I won’t return and cannot recommend this shop to others.
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August 2025 by patty a
Very professional!
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July 2025 by Heesook Berrier
I had a accident on my Brand New Audi RS6 and special color . I was worried about matching it.
It turned out great.
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July 2025 by Mary Ellen Patranella
Great customer service! Quality work, my car was like new! Super happy; will definitely use them again. Steven was the best.
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July 2025 by John Bedolla
If you have a high end car, this is the place to go. All the crew have a real positive energy and the manager for my care repairs, Steve, is awesome.
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June 2025 by Robert Merrill
Great work, great service, I was pleasantly surprised.
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June 2025 by Evan S
Great experience here after hitting a deer while moving to Austin with my Bronco. I worked with Fidel I believe his name was, and he took great care of the truck! Was super communicative which was really appreciated and considering the parts they needed to find, I thought they completed everything very fast!
Also, they went to the trouble of getting the quarter panel re-wrapped with PPF even though this wasn’t stock, which was just awesome and really nice of them to do.
After all of that, they even washed the truck (which was filthy after driving from Portland to Austin) so when I came to pick it up, it seriously looked better than when I left for the roadtrip.
Great experience, highly recommend. I hope I don’t have to come back here, but if anything happens to my truck again, I will be coming here 100%!
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June 2025 by Jay Horta
Won't paint bumper cause other minor work was done on the car that wasn't them. Pointless shop. Imagine replacing your taillight and they tell you they cant paint your bumper 😆 they want as much money as they can get
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June 2025 by Larry McKinney
Repairs.
Was excellent, enjoy the experience.
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June 2025 by Clifford McTee
Great shop for consistent feedback, deadline accountability, and customer service throughout the process.
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June 2025 by David\u0026Kimberly Williams
Steven was such a pleasure to work with! He kept in touch and provided updates when I couldn't get anyone else to respond or call me back from my insurance company. He pushed for communication and definitely fights to keep his customers happy. Would highly recommend Steven to anyone!
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May 2025 by Arden Trevino
These people are the best. From the first step in the doorway to driving off in a repaired vehicle, Caliber Collision held my hand the whole way and did a fantastic job on my Tesla collision repair.
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May 2025 by David David
Did a great job taking care of my Tesla.
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April 2025 by Natalie Butler
Excellent communication and customer service! My car looks brand new and the whole process felt seamless and efficient!
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April 2025 by Eirene Knott
Had a excellent experience with getting my Cybertruck repaired. Jason was great to work with, keeping me in the loop throughout the repair process.
