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January 2024 by William Butler
I have stayed several times. The rooms are inconsistent. The thermostats do not work in some rooms. The stoves do not work correctly in some rooms. Water pressure is low in the showers. Really wish there were better restaurants closer.That said, it is currently my go to place to stay in Austin.
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January 2024 by Randy W
My first time to stay at a Candlewood suites and this one was quite nice and a pleasant surpise.Location is convenient and short drive to the UT campus area. Staff was helpful and welcoming.Room was nice,bed very comfortable and tv large enough with several channels. Small complaint tv is not adjustable and outlet is too close to wall couldn't plug in my firestick which I use when traveling so it's like having my tv from home on the road. Note they do not offer breakfast but that's what Juan in a Million Is for.
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December 2023 by Jerold Aulph
The AUS Airport Candlewood was loud at 55 db and the average at 44 db.In 38 years of travel this is the quietest Hotel... the peak db was 35 and the average was 20...
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October 2023 by Tara
I've stayed here a number of times with no issues, it's a pretty central location, it's always nice, quiet and best of all clean. Staff was great as usual.
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October 2023 by Frederick Brooks
Update: Almost a year late to respond to my review? Put a small team in place to monitor reviews to betr serve customers sooner than later. Just my suggestion to make customer experiences betr since technology allows immediate review capabilities to allow customers to post gud or bad n sum things requiring immediate attention. Allergy to different types of things is important n needs to be addressed sooner than later.Make sure if ur ALLERGIC TO FEATHER PILLOWS, YOU TELL THEM bcuz Thers Feather and Foam Pillows in the rooms. Found out the hard way with an allergic reaction. Young lady working after 7pm was very nice and accomodating n very apologetic for the pillows (not her fault bcuz she didn'tknow about my allergy). Did not get our wake up call at time requested but instead 45mins later then had to rush to get out by checkout time. Great Hotel but has some kinks to work out like they all do. Great location too. Will definitely return to this location. Thanks for a positive experience.
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September 2023 by Ashlee Wilson
Love this hotel. Cleanliness and temperature are my top priorities and I am highly satisfied. The hotel is near 183, 290 and IH 35 but not too close where the sound of traffic bothers you. The only thing I don't care for are the prices in the store (food, drinks, basic necessities ). There are prices scattered around the store for different items in addition to a list posted on the wall ( I assumed were the correct pricing lists since they were organized and had every item available for sale). When I took my item to the front, I was given a different price. Please communicate with your team and remove/update the wrong prices so there are no misunderstandings! I will order out & have things delivered but it would be nice to get things from the store. Thank you for the upkeep and cleanliness. I will be returning!Rooms: Extremely clean King Suite, lobby & hallways; very comfortable. Love the restroom & shower set up!
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August 2023 by Ashlee W.
One of the best hotels I've visited out of Austin, Houston & Dallas. The only reason I didn't give 5 stars is because the front desk charges different prices for the food/beverage items. The list in the store says one thing and they say another. Update your info is all I ask! Everything else was great!
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June 2023 by Mike Lemon
By far the worst experience I have ever had as a serious traveler .. they downsized my room without even telling me until I walked in from traveling 5 hours to get there . After being told they was sold-out inwhich I booked the room a week in advance, despite that I still accepted and processed to the room walk in spray room down with lysol lift the toilet seat pee drops and long down under hair on the seat not just one a few . After being appalled I open the freezer and mold is every where , carpet stink outside in the hallway . Then to take the cake they inwhich I ignored due to being tired they was gone charge me 220 for the room that got downsized and not clean at all
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June 2023 by J G.
Staff are always courteous and polite , this facility is very clean inside and out and has a nice sized dog area with puppy bags available if you forget yours. Good beds and full size fridge with a 2 burner cooktop, coffee maker. Hotel located close to hwy 290 (no noise from I 35,) and only 2.5 miles to the HEB training center where my wife teaches her classes.
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March 2023 by Cicely Sterling
We stayed here for 3 nights to attend our son's wedding. From the moment we walked in it was a pleasant atmosphere. The staff and front desk were so kind and helpful. The rooms were clean and smelled amazing! I will stay here anytime I am in the area. Thank you so much!!!
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November 2022 by Sarah Lemley
Never stayed in a place that is this clean. The staff do not just clean, they super clean. Literally no place hidden that doesn't get cleaned. The front desk staff are fantastic and very helpful.
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October 2022 by Urakata
Linda , Chris , and all the housekeeping staff along with the owner and maintenance staff were incredibly awesome! It’s the celebrity treatment you receive with your first interaction. Even my Service K9 loved the entree staff, not a walk went by that my Lucky Luciano Service K9 that he had to surf the counter to high five the staff! Oops! Guess I have it a way on who wrote this review. Linda is one of the most incredibly warm and kind ladies I ever met! We will be stopping by for our daily fix of warm hugs. You guys Rock! Chris get some rest! Lucky Lou sends his love and says your “Pawsome!
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September 2022 by Brian C.
A nice surprise , I've traveled a lot being a sports fan mostly to San Diego and I was very impressed with the amenities they had to offer and the cleanliness of the room and the property. The staff was polite and professional. I will return on my next trip.
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September 2022 by Marsh Deepak
Made a last minute booking. Turned out very good - Very clean, room was well lit, hotel itself looked like new, excellent customer service..all in a quiet neighborhood!!
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August 2022 by Kaelah McClaine
So we had a terrible check in from the hotel up the street… when we checked in there it was extremely dirty. We came to Candlewood suites and Lidia was absolutely amazing and very sweet. Definitely made our visit so far beyond what I expected. The rooms were clean, BR, Beds, ETC. Great customer service really makes a difference and the fact that the hotel was clean was just icing on the cake especially after flying all day.
