-
February 2024 by roger
John was simply amazing, highly communicative, proactive in finding parts at a great price and just a genuinely nice guy. I hope I never need their service again but if I do I'm not going to bother calling around I'll just take my car directly to them!
-
February 2024 by Mikael Holcombe-Scali
They did a fantastic job on both body work and a new mirror install. Family run businesses from what I gather. Owner is kind and knowledgeable. I had to call once for an update, and had to drive back to collect the old mirrors they forgot to load in the back, but overall 5/5 and I recommend to everyone/anyone.
-
February 2024 by Cat Gallagher
Definitely recommend, such nice people!!! I came looking for an estimate on fixing a scrape on my bumper from a misjudged parallel park, and they were able to get the other car’s paint off using paint thinner and polish it up so the scrape is now barely noticeable, and they refused to take my money for their help! Really lovely, kind people. Though I hope I don’t need it, I’ll definitely be using them in the future for any body work!
-
January 2024 by Christopher Jobes
I recently brought my car here to have some hail damage repaired. The folks at Capital City Collision were very communicative and friendly through the entire process. They made it a breeze and my car came back looking better than the day I bought it. They even detailed the entire car. I would certainly recommend them to anyone!
-
December 2023 by brittany mitchell
I recently had my car serviced at this collision shop, and I couldn't be happier with the results. The repairs were seamless; my car looks as good as new. What pleasantly surprised me was the attention to detail in the interior and exterior detailing. my car felt brand new inside and outThe staff was incredibly caring and ensured I was well taken care of throughout the process. Communication was also wonderful and reassuring. they consistently updated me on the status of my vehicle, which made the experience even better.Overall, a truly positive experience. I highly recommend this collision shop for their excellent work, attention to detail, and exceptional customer service!
-
November 2023 by Baily Olivas
I experienced a hit and run and got side swiped on my door unfortunately. Getting a quote for the damage was a breeze. 5 days before dropping my car off to get the work completed for the door I got rear ended with rear bumper damage!!! (Gotta love Austin drivers)I ended up receiving another quote for the new damage and CCC was able to complete both repairs within the same repair appointment!! I am the pickiest person you will ever meet when it comes to my cars and the paint condition/quality so I am very meticulous on who works on my car. They perfectly matched my beautiful Glacier Silver Metallic paint on my BMW. The car was returned to me 10x better than when I bought it at the dealership. The staff here are so kind and welcoming. I also enjoyed chatting with one of the painters about my car’s paint. Grateful that places like these still exist in our community. If you want a shop that is focused on quality and not here to take advantage of you then this is your place!Services: Painting
-
November 2023 by Keith Huthmacher
I had an excellent experience having Joe and his team repair my daughter's SUV. She ran over something in parking area that pushed her radiator mounts back and punctured the radiator hose. The dealer wanted an exorbitant amount to replace a bunch of stuff. Joe put it up on a lift and said they could "push" the radiator back in place and repair the hose with an adapter to hose clamps. The skid plate needed replaced and altogether the cost was a fraction of what the dealer wanted.It is great to find such an honest guy that is willing to find creative ways to do an excellent repair!!I highly recommend Joe and his team to anyone in the Austin area that needs work done on their car.
-
November 2023 by Anders Hershberger
I don't often leave reviews, but want to give a shout out for the phenomenal customer experience at Capital City Collision. Throughout my process everyone was incredibly communicative, understanding and knowledgeable. The results of the repairs was also outstanding. Thanks so much!!
-
October 2023 by sherry pye
Incredible service! Great communication! This is our neighborhood body shop so we started going there strictly out of convenience. So glad we did; we would drive across town for them now. Life throws dents at you sometimes and this is definitely the place to help smooth things out. The body work is professional and the customer service is unbeatable.
-
October 2023 by Steve Young
Absolutely Best in town! I have had 3 different cars in this Shop and every time the service has been amazing. From dealing with insurance companies for you to the actual repairs, family owned, always remember my name when I walk in very personal, super nice, just a pleasure to deal with! Could not recommend more. Thank You CCC.
-
October 2023 by Dave Cutting
I brought my truck here with some paint damage and dings from an off-roading accident. The body shop seems to have done good work, but the management couldn’t be worse. My truck was in the shop for 2 weeks, in which time they fixed only half the damage, racked up a total $5000 claim on my insurance, and only completed half the work. The insurance company was slow to respond to modifications to the claim, but regardless.My main complaint is the poor communication through the whole process. I was told it would take 1 to 1.5 weeks when my truck went in. That turned into 2 weeks, at which point I visited the shop and discussed what was left to do. We set a few things straight, and I thought we were on track, but then it got pushed over the weekend. The whole time it was pulling teeth to get any info out of them. I complained, they said I could pick up on Saturday.Frankly, I’m disappointed with the communication. What could have been a good experience was turned into a poor one because the shop was not transparent enough so I could understand what was going on. I put driving to the climbing gym on hold for 2 weeks just so my truck could be in the shop, and just when I thought everything was fixed, they returned the truck with the passenger side paint damage unfixed. The insurance company issued $5000 in the claim process to fix a bunch of minor scratches that I repeatedly said I did not want fixed, and in 2 weeks the shop only did about half the work for about half the cost.So even if the price was negotiated to a reasonable level, I felt like these folks wasted my time. I will not be returning here, and I will be placing the extra repair money in a high-yield savings to offset some of the cost of State Farm jacking up my insurance rates for something that I shouldn’t have done on insurance.Yes, State Farm was a part of the problem in terms of getting things scheduled. And CCC could be such a good shop - if they would take the time to listen, understand, document, and communicate with their customers through the whole process. Instead of a good experience, I had a wild horse ride at this shop and came away highly disappointed.Services: Tires
-
September 2023 by Aimee Lorenz
Couldn't have had a better experience here. I came in for an estimate, and they provided a simple solution that fixed my car on the spot, saving me hundreds of dollars. I can't thank them enough. Will definitely return here if I have any future needs and will be recommending to my friends in the area. Thanks so much!
-
July 2023 by Anessa B
Absolutely fantastic service! This is local shop that cares about getting you the best deal and provides fast and efficient work. Will absolutely be going back to CCC if I need additional service!
-
July 2023 by Samuel Petzold
Gentleman and lady at the front desk found time in their busy day to help me. Got a quote and some options; Gentleman helped with a free temporary fix; the lock was moved forward so my rear liftgate could close again. Thanks a lot y'all ?.
-
May 2023 by Sam Stratton
This place is phenomenal. They resolved my issue in a timely manner, on the same day. I'm extremely pleased with my experience and will definitely be a returning customer for my automotive needs. Joe and Jose were exceptionally friendly and professional. I highly recommend Capital City Collision!
