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October 2023 by Thomas
I bring my work truck here almost exclusively.The owner of the shop is always willing to give his time over the phone to talk you through simple fixes.He even lets you know if the repair is very doable with minimal mechanic knowledge, saving us a trip and a hefty bill.Don’t cheat yourself out of an honest mechanic pro. Carters is the only shop in Austin for us
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October 2023 by Ruby D.
**they've moved 6820 Guadalupe St** No one likes car troubles but especially when you're out of town! My car overheated on my drive from Houston to Austin over a weekend *groans* which meant I was basically stuck until I could get it to a shop. Bright and early Monday morning I showed up at Carter's and Jake, the owner took great care of me. They worked as diligently and efficiently as they could and gave me updates all the way. I was able to get my car back fairly quickly and assured that I'd make it back to Houston safely, and I did! Wills was also so reassuring and kind at my time of pick up. Made me feel real confident that my car was road-ready
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August 2023 by Paul Koch
Carters has always done well by me and my Jeep! Quick diagnosis, patient staff, fair pricing, and quality work! What more can I ask for in an auto shop?
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March 2023 by Andrew Johnson
Great service and super friendly staff!
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October 2022 by Christa D.
When I found Jake at his Carter's Automotive I'd already had my car "fixed" or so I thought. The problem was a little better for a little over a week when I brought it back to the original mechanic for another look, and sadly an unaffordable new quote. I found Jake through a friend's referral. He gave it a look, and me a reasonable quote, for less than half what the guy who'd be "re- fixing" did. He gave a fair breakdown for parts & labor. It was scheduled, and efficiently & effectively repaired. Jake even noticed another part I'd do well to upgrade and did that too for a nominal fee. They were hard working, honest & understanding of the stress we endure when our vehicles need care. I recently referred a friend to him a couple of weeks ago who also had an impressive experience. I'll be referring him business, proudly in the know where you can find honest car care. Thank you Jake.
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October 2022 by Kent M.
Had been having ac issues for some time and had another shop try to fix it and fail. Jake was able to diagnose the problem quickly and communicated the problem to me clearly. The ac was fixed in half a day for an extremely fair price and has been running flawlessly for 3 months now. No need to look anywhere else for car care.
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September 2022 by Thomas Dickson
Great work, speed and communication. Pricing was high compared to quotes gathered after the fact, however the turn around to have my truck back was the fastest in town. $1000 for an alternator on a work truck.
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February 2022 by SitTight Movers
These guys went above and beyond on my full transmission overhaul for my work truck.Had to take it back with an unforeseen problem with the computer. The guys got it back to the shop and operational again without any issues at all.Very honest and friendly people over here.Service: Transmission
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November 2021 by Mike Cody
Great outcome. Never ran so good then after this shop work. Been to other mechanics, they fix stuff; but carters repairs are flawless .my truck runs its best after its last stay in there shop…..trust me when i say you can trust you have your vehicle in one of the finest repair shops in Austin…..SMCody
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September 2021 by Joseph Flores
Great shop, highly recommend. Gave me a quick assessment at a great price. Also very nice and willing to give his insight.
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June 2021 by Kayci J.
Another win from Carter's! I had some wheel wobble and I suspected it was due to misaligned tires so I brought my car in. I called first and Jake was very nice and professional over the phone. I explained the issue and he told me to bring it on in. I brought my suv in on I think a Thursday morning around 10am and was shocked to learn they'd have it driven and diagnosed by lunch. I was expecting to have to leave it there overnight. Drop off was quick and easy. Jake was friendly and provided great service. He texted me at lunch and explained the issue was due to tire wear and was able to get two used tires from the tire shop he uses next door. He put them on and I had my car picked up and back with me good to go by early afternoon! As a woman, sometimes going to a mechanic can be intimidating as I don't know much about cars and am always worried about getting overcharged or ripped off. I've brought two different cars to Carter's and I've had fantastic experiences both times from the customer service all the way to payment and picking up the car. No surprises and they've always been super up front about cost. Would most definitely recommend!
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October 2020 by Sean Arnold
Honest guys at this place. My car broker down and they did a free diagnosis. Gave me honest opinion and got my car fixed for a reasonable price! I highly recommend them.
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September 2020 by Jonah Chandler
last year i brought my 93 Del sol there and he fixed it and quoted us amazing price, i just brought my 2004 g35 there and he did such an amazing job on it and he never charges a lot. they are probably some of the best mechanics in the Austin area service is always fast and he always communicates with you everything that you need to know. highly recommend him and his crew
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September 2020 by TheCorn Plays
Needed a list minute check up and and oilI change as I am in Austin for a few days, and they got it done in two hours and let me know that my tires also need alignment. These guys know their stuff and care about keeping your car running. The price was very fair as well. Highly recommend this place, they'll do you right.
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May 2020 by Eric Bliss
I've been taking the used Jeep Wrangler I bought here to Carter's for everything from an after-market A/C unit to replacing all my rubber (belts and hoses--it's a 15-y-o Jeep w low mileage, but I'm big on preventative maintenance), to new control arms to just simple oil changes to much more. Pricing has always been reasonable, and the work has been stellar. A good mechanic who knows the way around an engine--troubleshooting sensors and death-throws and the like--is hard to find these days--it seems like mechanics only know what the computers tell them at the dealerships--heck, Jeep wouldn't even try working on my after-market A/C because it was "out of their expertise." Are you kidding me? Carter's knows their stuff, you can trust in their work, and the price too, and they're friendly and stay in touch while things are in the shop. They also won't sell you on unnecessaries...I worked out a plan w my Jeep so that I could prioritize stuff over the last couple years and now I feel like I have a brand-new car since we've crossed everything off my list. Thank you Carter's Transmission and Automotive!
