-
October 2023 by James H
I always have excellent customer service when I come in, all of my questions are answered thoroughly, and I got a very good price for me item.
-
October 2023 by Elizabeth
Thank goodness for new management!! Anita and her team here are super awesome! Every one of them! They have saved my butt numerous times and are more than fair with their offers. They have a wide variety of inventory to shop. Lots of one of a kind jewelry pieces, guns, tools, and just about anything you could imagine at reasonable prices. They get all my business!
-
June 2023 by Mona Albo
I don’t recommend be very careful with this guys
-
June 2023 by Ben Dover
Told me over phone they would take items. I explained same thing in person and was told they won’t buy new unused stuff. No standard procedure process and changes between employees. Poor communication and customer service.
-
April 2023 by Russell B
I’ve been shopping at various CAP locations for years. They’ve always been ok to deal with until just recently. I’ve bought multiple relatively expensive items at the 290 location over the past couple of years. Never haggled on price not once as I use their layaway and didn’t feel like I was in a position to negotiate. I live an hour from the store but I shop there bc I pass by the store once a month on my way home from my monthly appointment at the VA and it’s convenient to make my monthly payments. During the ice storm this year they were closed when I drove by. Out of their control I understand. But they wouldn’t work with me at all on making that payment late or over the phone. I had to make an extra 2 hour round trip drive to come make it or they were going to take the $350 I had already paid and put the item back on the shelf. Not the best way to treat a repeat customer that spends thousands of dollars a year in your dirty pawn shop. Today I went in to make a payment and the manager said “we don’t give out receipts anymore” in what I guess was a joking manner. I said “not after what happened last time” and she made some SA comment about not controlling the weather. Yeah, but you do control your mouth and the way you speak to paying customers. And you just lost one for good. I was going to buy a single shot rifle they had in there today cash but I’d rather set my money on fire than spend it with that manager. Never again. ✌?
-
December 2022 by Christopher H.
Great customer service along with a wide variety of items to chose from. Willing to negotiate prices and will work with you to provide options when purchasing any higher priced items. Also, the only pawn shop there is in the oak hill area. They treat you with respect and dignity unlike some of their competition's stores. I definitely would recommend this business if you need their pawn service or find that item you just can't do without. Both Tim, the former manager and Anita, the new manager are great people willing to go the extra mile to make sure you walk out of their stores satisfied with whatever services you needed. The rest of the staff follow the same protocol. Great place! If you happen to be looking for a business like this but can't make it here or one of their other stores, just stay clear of Top Cash pawn. They have terrible prices with service to match. There are a few exceptions regarding their staff, but as a whole, including the higher ups, they're a really bad place to do business with. Just stick with Cash America and you'll keep smiling on your way out the door!
-
April 2022 by Behnam Ebadi
They sell fake gold on this place.
-
October 2018 by Connie F.
Still good place and prices even better than before, Always a friendly face and clean and bright. Well organized loan practices. Especially good deals during the Holidays each year !
-
September 2018 by rmorse12 .
Great customer service
-
October 2017 by JAmey Kincer
I needed to raise money quick and was very scattered brain because of the urgency of my situation. The staff there from Kenny the manager to the ladies working the counters were so sweet to me they calmly helped me out reminded me when I was trying to walk out the door without even getting my money, reminded me to take my Pawn ticket so I would save a dollar when I came back, looked at all my father's beer steins and admired them because they knew that he had passed away and I think they could tell it was important to me. They turned what could have been unhappy experience into a convenient quick and comfortable and kind one. Thanks so much guys I'll see you in a couple months when I come to get them out!
-
May 2017 by Christopher Eric
Smaller shop, but the manager helped me make a payment for another store. Helpful people.
-
April 2017 by Connie Good-Ferrell
I've done business with these folks for years. Kenny, the Manager has good, knowledgeable, helpful staff. Generous loan rates and a lot of cool stuff. If you buy something and it doesn't work, they make it good or refund your cash. Completely reliable and no tricks. Lots of specials and sales. Clean and well organized, this store is an asset to the community.
-
February 2017 by Mario
I have done business for years with Cash America, and as recently has 2 weeks ago. I just left this location, not impressed at all with the service. He first seemed interested if I was sellig. Then changed his tune when I said NO when asked if wanted to sell it. I was only looking for about $30 on a brand new Cannon Camera and LG Bluetooth Tone Headset. Thank you Cash America for your loyalty in the past however I think it's time for a divorce. I was not impressed with your representative.
-
December 2016 by Constantine Cappos
Professional service +yet reasonable and helpful. Well-managed and organized , Long term staff who are well trained. The highest loan rate of any Ive seen. Ive bought several cool things there for myself and gifts. Very clean and bright, whats not to like?
-
June 2014 by John Delgado
If u got guns for sale or pawn take them there. You'll get more buck for your bang because theres a firing range across the parking lot and guns are a hotter commodity there than most pawnshops.
