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December 2023 by Chris B.
I have never been disrespected the way that I was today 12/19/23 I received a call stating I had a loan due which I keep up on all my records the lady on the phone was really sweet and tried to explain what was going on but she was new so I asked for a manager GREG (Not a manager) got on the phone and asked what was going on I explained to him in detail my situation and once I started pointing out dates and times he became upset and started telling me "well I have a bunch of shoes in front of me so either make your payment or get off the phone" I told him I wouldn't have a problem with making a payment but I just made a payment and he did not want to look at the history of it once I asked him if I can speak to the original manager he stated "my store is filling up with people so I have to get off the phone and hung up in my face" I called back to ask for a corporate number Greg answered the phone again and told me there is no corporate number call back when Jerry gets in tomorrow and hung up again. I called back for the third time told him how unprofessional he was and he stated I can come in to the store and get it situated once I stated I was out of town he said you can come in when you get back and hung up again Greg is very unprofessional and this is the worst experience I've had over the past year I've been coming here
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November 2023 by Jayden Maldonado
Priscilla is awesome she is always friendly and working with me she over does it and I can always count on her to keep my items in pawn
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November 2023 by Slab Boyz
Coo pawn shop I always come here for gold from Jerry or Priscilla but they got a new guy working out there with tattoos smoking weed asking if I know where to get some? I had my kids wit me and it was really weird
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October 2023 by Virginia Stockwell
All the reviews say how amazing they are but perhaps it's for trade-in stuff. As a customer looking to purchase, there is very little inventory. Not sure if a sister store is received all the inventory or they just sell it all quickly. Took me about 30 secs to see everything available in the store.
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September 2023 by xshadowkiller 09
Willing to haggle and great prices went in to buy some games and got em. Super nice employees as well
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August 2023 by AltitudeShift
Amazing service, first time in and now this is the only pawn shop I want to come to. Found some great things. Very friendly staff, ask for IVAN or PRICILLA these two go above and beyond for their customers!!! They earned my repeat business!!! A+++ I am very satisfied! Never had such a great experience in a pawn shop before! ?
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August 2023 by A G
I was looking around for a necklace and pendant, I walked in and was greeted right away by a Priscilla who asked me if there was anything she could assist me with what I was looking for i showed her pictures of some of the items to better help my search she directed me right away to some necklaces that where very similar . didn't take long for me to purchase one of the necklaces that she had pointed out to me since it was for my girlfriend I needed a opinion from a woman's perspective and her input did greatly help a lot in me making the decision of purchasing the necklace there, I was very happy and my girlfriend was even happier to be gifted the necklace that she wanted. I highly recommend coming here they have a lot of options in jewelry and the customer service that I experienced with this particular employee was very professional ,helpful and pleasing I will definitely be coming back for my future jewelry purchases! the prices were great as well!
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August 2023 by Rosa Rodriguez
They are a joke here I've been coming here for years not once did I have a problem they workers were very nice and professional and gave me a loan getting on website very polite and helped the best they can but now these 3 that are here not professional at all they don't know how to speak to customer the so call manager Priscilla talks to customer anyway throws prices out here without getting on computer the other girl followed me outside cursing me out just as Priscilla inside doing same manager Jerry does the same when I'm trying to get a loan he throws prices out without getting on looking on system next day told me no more transaction for me without hearing my side I will not recommend anyone go here for business if you do let the guys help they are very polite and try to help they actually do their jobthe other 3 will eventually have customers walk away and not come back they need others that will do the job and know how to treat customers
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July 2023 by Dalton martin
Scheduled for an interview at 10 AM at the 8409 n lamar locationinterviewer showed up late (after I left)Then ignored my texts asking if there was anyone else to talk toI understand maybe he did have a very important appointment but I was not made awareDoc appointment or not give a heads up if time is an issueEdit: HR department contacted me to apologize and reschedule an interview on Microsoft teams and still have not responded to give a time or dateLeft a voice mail no response.There are plenty of now hiring signs decorating the store even a kiosk to apply in store and with a "national labor shortage"resulting in an increase of child labor who's really to blame for increasing cost of living
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July 2023 by Donny Cobb
I go there often to pawn, sell, and buy. I always get a fair price. The staff is knowledgeable and friendly.
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July 2023 by clive Owen
I’ve done business here in the past with no issues today I came in to sell a game system with a young guy Ivan, Out of the blue another employee with a beard didn’t get his name came from the back and started yelling at the kid for what seemed like no apparent reason. Young man looked like he wanted to cry and no one seemed to bother or notice what was going on. Other employees behavior made me want to go somewhere else. I’ll return but this was an ugly experience company needs to take a look at that asap
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June 2023 by Dennis Rosado
I'm looking for great deals, but sometimes it goes wrong. This pawn shop was trying to pass off regular quarters as silver. When I confronted the manager, he assured me they were silver.. quarters pre 1944 are silver, but 1945 and older are not. 1965,1961 quarters are not silver. Be careful with this pawn shop and their scam on silver to uneducated shoppers! I find many pawn shops selling silver for 2x their value. Never pay $50 for a silver round when silver is $24 an round/ 1 Oz ... be careful!
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June 2023 by Jose Maya
Priscilla was very helpful and great with the customer service I would recommend this pawn shop 10 out of 10 times
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June 2023 by Dean
Great shop! Greg (the arms specialist) -- is awesome. Highly recommended. Long Time return customer.
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May 2023 by Maritza Lopez
I totally recommend PriscillaIt was a pleasant costumer service