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February 2024 by steve o.
Three employees at cash register area. One standing around, one folding clothes, and one person checking out a family buying 3 pairs of boots, a blazer, and two pairs of jeans. Line has me + 3 other customers. Been standing in line for 10 mins and nobody at the store can run a 2nd register. Madness.
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February 2024 by Adamariz V.
Went to see if my straw hat could be reshaped. I kindly asked the guy at the counter if I could, no kind of helpful information he could've enlightened me with instead he just said " yeah that's not happening. " zero hospitality, do not recommend them for your hat needs.
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December 2023 by Berenice S.
I recently visited Cavender's for Western wear and found a vast selection of boots for men, women, and kids. However, my experience was marred by the lack of customer service. Despite being ready to purchase boots, there was no assistance available for sizing or questions, leading me to resort to Google for answers. Disappointingly, I only left with a Stetson hat. Additionally, false advertising near the hats claimed a 20% discount on wool hats, but employees were unaware and could only apply a 15% discount. This inconsistency and poor service led me to give Cavenders one star, and I won't be returning.
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October 2023 by LeslieA Frias
We all gotta love Cavenders, it’ reminds me of my childhood and of my step dad he was a big cowboy, I’m glad there still around I love this place , feels so cozy and there always helping .
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October 2023 by Jeremy B.
Was looking for a hat. A couple people were helping me. Then they just disappeared. Thanks a lot for the help. Went somewhere else.
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September 2023 by Jason B.
This is in south Austin came in looking for a new pair of work boots and they were having a tent sale. Great prices outside. If you do a little digging, there's some good deals kids and adults and women hats shoes, jeans. Went inside to find my work boots And such a large selection love having options store is very clean and had great customer service a pair of boots I wanted were not on the shelf that showed in the store and the gentleman spent extra time finding them in the back. I really appreciate great service and will definitely be back. I've been wanting some cowboy boots anyway.
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August 2023 by Anson Oakley
When coming in side the store it was nice wen to look at cowboy hat no one wood help out on looking for a hat or anything the employees would just be staying around talking to one and nother and no help with anything so that why I will not come back to the store
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July 2023 by Rita Nino
Great selection of country western merchandise friendly staff and very helpful. Even got my felt hats shaped.
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July 2023 by Luke Thompson
Fun times, great prices, huge selection; this place is super cool and a great place to shop. Jeans, boots, hats, belts & buckles. Authentic stuff, friendly staff and a great place to visit. Highly recommended.
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July 2023 by Brent Hamilton
The selection here was amazing. My wife and I each bought boots and the staff were extremely helpful.
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June 2023 by Daphne L.
Looking for anything Western fashion? They have it- boots, hats, belts, dresses, jeans, mens button shirts, home accessories, even gift items all in one spot. The clothes are reasonable priced and the hats and boots include all price points from cheap fashion to top dollar collectibles. The staff is knowledgeable if you ask them a question but otherwise, they leave you alone to navigate the store on your own and try on whatever you want. It was well stocked and has lots of parking.
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June 2023 by giles brooks
As a visitor from the UK to the lone star state I thought I should buy the appropriate headware. The staff member who assisted me, dale, was knowledgeable and courteous and I came away a satisfied customer with a perfectly fitting Atwood Swenson.
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May 2023 by Warren Wilcox (REALTOR)
Cavender's Boot City is a boot mega Warehouse along with all sorts of Western wear and accoutrements. It is a huge store full of really great stuff. It has many different major and specialized boot manufacturers, belts, buckles, hats and everything else you can think of western wear.They have sizes for the smallest cowboys and cowgirls all the way up to the largest steer wrestlers! It is truly a store that represents Texas and what it conjures in many people's minds. A very large store, with lots of merchandise and an unbelievable amount of visual stimulation as you walk around.There is always a good staff there and the most important part, finding boots that fit and will make you happy for a long long time is what they do best. They also recommend all the stuff you will need to care for your new prized possessions. They also have a great line of everyday working boots and walk around boots. It's important to understand that in Texas we have our dress boots, work boots and workout boots! I'm joking a little bit about the workout boots. But there are boots that have rubber heels with shock absorbing and all sorts of anatomically and orthopedically friendly wear experience.Anyway be sure to go to Cavenders if you're looking for boots or anything western wear / Texan apparel. You'll be amazed!
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May 2023 by Ange Kogutz
Didn’t feel comfortable to shop at my own leisure nor was I permitted to walk around the store with the scant merchandise I was considering (2 shirts, earrings, bracelet). Insulting, especially when I see “others” holding merchandise to be purchased but I could barely pull something off the rack before the same “helpful” and certainly very attentive to ME employee was in front of me with outstretched hands to take it from me and take it to the counter for safekeeping. At checkout, I was empty handed & it was clear the cashier and (manager?) standing nearby wasn’t prepared for me to say ,”YOU are holding the items I wanted” by their confusion . Helpful lady comes running up and points them to my 2 shirts, earrings, bracelet. I paid cash and noted my surroundings. Number of shoppers, people holding merchandise in line and walking around the store pleasantly shopping. I did ask (the manager?) as I was leaving if removing merchandise from the hands of shoppers the instant they pick something up was typical and received a nonsensical answer. This purchase was needed for a western themed party tonight or else I would have left it all there but I personally wont be going back.
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April 2023 by Amy Bolton
This location is nice enough, and has lots of merchandise to choose from. My issue is with the staff. Only one girl asked if we needed help with anything, and at a time that we did not need assistance. That is where the helpfulness ended. Before she came along we were looking for slim jeans for my daughter. There were two girls that worked there working on a display right by us. Not only did they not offer to help, but they were actually in the way when we were trying to get to some of the jeans. They never moved and ignored us and did not even bother to move our of our way.Second encounter happened when I was looking for a pair of jeans for myself. I found my sizes, but could not find a shorter inseam. I asked the girl working right near me ( who also never offered to help) if the jeans I was looking at came in a shorter inseam. She informed me that they did, but that I probably wouldn’t find any and walked away. I proceeded to go try on the jeans I found and all of the fitting rooms were locked except one that had no lock on it. Several employees saw me by the dressing rooms, but did not come over. I ended up trying on my jeans in the room that I could not lock, and hoped no one would walk in on me.Considering the prices at this store the customer service should be impeccable, and yet it left much to be desired! I will not shop here again and may stop shopping at Cavenders all together after this experience!
