Charlotte Tilbury - Nordstrom Barton Creek offers a welcoming and helpful shopping experience. Customers appreciate the friendly staff who are always present and ready to assist. The store features an open layout that is easy to navigate, making shopping convenient and stress-free. For those shopping alone, a personal shopper service is available, although it is considered costly. The staff are attentive and dedicated, providing personalized assistance that enhances the overall experience. In addition to the general retail area, the store hosts knowledgeable beauty consultants, such as Zoey Rodriguez in Dior Cosmetics, who listen carefully to customers’ concerns and offer genuine, non-sales-y advice. Customers have felt cared for and appreciated, often leaving with products tailored to their needs. The sales team across departments, including Chanel and Charlotte Tilbury, are praised for their professionalism and willingness to go above and beyond, even during long hours. The men's department also receives high marks, with salespeople like Philip Lecaros being recognized for their excellent customer service, ability to read people, and quick, attentive assistance. Overall, Charlotte Tilbury at Nordstrom Barton Creek provides a positive shopping environment with helpful staff and a wide selection of products, making it a favorite destination for both beauty and fashion needs.
Huge thanks to men's department, sales person,Philip Lecaros. He helped my husband today with a suit and a few items that look awesome on him. Philip is not pushy. He listens well and acts quickly. He has an excellent ability to "read" people and super customer service skills.
April 2023
I loved Nordstrom, I loved the quick and easy pickup process & the staff was extremely helpful and very welcoming and always present and ready to assist. It's very open and easy to navigate too.
November 2022
Love C. Tilbury makeup and love shopping at Nordstrom's. The customer service is A+
