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January 2024 by alexa mosa
Very kind, you forgive them.
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December 2023 by Noelle P.
Martin was able to solve some problems I was having with blocked accounts. He sleuthed out that there was an old card on my CashApp account that was throwing a monkey wrench into all of my accounts so all I had to do was replace it with my current card. I'd previously been told by Chase on Slaughter that I'd have to go into a room and wait on hold -I didn't have to do any of that!! Thanks Martin!!
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October 2023 by Matt Shaw
Terrible service. Put a hold for a DAYS on a check from a CHASE check to our chase account! Jeez.
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October 2023 by J. Brian Kang
Went in to downgrade one our credit cards. The banker Michael told us that we could not downgrade but had to open a new card and then close our old card. Seemed strange because this was something that Chase credit cards were known for, but he insisted that it could not be done and may have been a past feature. He cited his experienced colleagues who told him that it could not be done. So we begrudgingly applied for a new card. Then later that day, found out we could indeed downgrade the card. Unfortunately, we could not cancel the application. Michael was at least apologetic. He got his manager George involved who despite telling us he was sorry, his tone suggested otherwise. It didn't help that he made confusing statements. He said that this process wouldn't hurt our credit score that bad, but he wasn't a credit report expert so he wouldn't know and then he made a suggestion regarding the credit cards, but then followed with that he wasn't an expert in credit cards. That was obviously not helpful. Needless to say, we are now stuck with a hit to the credit score thanks to them. Will look at using the branch down the street near Dimensional. Maybe they'll have professionals who know their craft better and have better interpersonal skills.
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June 2023 by S L.
Terrible customer service. They have zero politeness and they make you wait despite having multiple bankers available standing around talking. And in their office doing nothing. Also Jenyfer Romero is incompetent and rude. Can't deliver what you ask for.
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September 2022 by Miles Abernathy
Friendly staff, no high pressure from the bankers
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August 2022 by Gordon Mayer
Great service and the teller are friendly.
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May 2021 by erich sayers
I’m no fan of going to the bank and occasionally feel a bit wary of advice given at banks. Today I worked with Amy Jantho and even with our phone conversations I felt good about her. Meeting and discussion matters with her confirmed she is great. Kind, patient and really goes the extra mile to help customers. I definitely recommend her and her trustworthy advice.
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September 2020 by Karen Romero
Very friendly and efficient. Great customer service.
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August 2020 by Frank C
this is my neighborhood branch, and i've used them for all my banking needs for the past 10 years. they do what i need them to do. i have no complaints.
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November 2019 by Courtney Cavener
This location has horrendous customer service. I’ll drive further to avoid this location.
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June 2019 by Regino Perez
Been coming here for years under a business account. but all of a sudden iam not recognized to any of the other employees enough to do a simple change order. My situation was handled very poorly with no sympathy towards my commute to this bank every once a week.
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February 2019 by Megan P.
The bank tellers at this location have always been extremely polite and professional. Val helped me with opening another account. She gave me advice and guided me to the best solution for my future. I am so glad that she was there to help me. If ever you need help, I suggest speaking to Val. She goes above and beyond to help Chase customers. Two thumbs up.
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September 2018 by David
I went in today around 10am to open a business checkings account. I was told by one of the employees that it would take only a couple of minutes for the business manager to meet me. 15 minutes go by, I politely ask for an update. The employee tells me it will take another 15 minutes. I felt like my time was not valued by this branch of Chase. I am horribly disappointed at the subpar customer service. Needless to say, I will not be banking with this branch. I wasted almost 25 minutes of my morning feeling like a fool.
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June 2018 by Joe
Poor customer service