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February 2024 by Lachie McCarthy
The banker here, Maguy is amazing. She went totally above and beyond to help me out. Highly recommend Chase to all newcomers to the US.
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January 2024 by Abbey Mewbourne
This is my favorite branch in Austin! They are always so nice and efficient. I’ve been to other locations where I’ve had my papers thrown back at me when asked to fax it because I didn’t have the number and this location offered to look it up for me. I will ONLY come to this location for now on even if it is out of my way because the customer service is impeccable.
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October 2023 by Mzz Bee
Best branch I have found in Austin so far. I usually keep good stuff a secret here, but they have attended me w good cust svc the few times i have gone in. Most other branches neglect their patrons here, making them wait a long time. They don't answer phone, but no chase branch does
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March 2023 by Tallen Williams
Worse bank to ever work with made me wait for a check I’ve already gotten paid for and I will be canceling any and all work being done with them immediately!!!!!!
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October 2022 by Isabella Vidal
Wonderful customer service, energy, and help from Orlando! I walked in after having my purse and ID stolen the weekend prior needing a large sum of cash today, and Orlando went through great lengths to contact people and find me another Chase that would be able to fulfill my withdrawal through the inside ATM. A few branches were having repairs or problems with theirs, so him specifying and finding one that worked specifically helped majorly. Thanks again Orlando! :)
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December 2021 by mark letson
Not open .no phone message. No service
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July 2021 by Ben AM
SCAM.AVOID!Any other bank is better than chase
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June 2021 by H H.
AVOID! Do not let them waste your time. They have various kinds of tricks and scams in their agreements.
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June 2021 by Daniel A.
Chase is the SCAM bank that you should AVOID at all costs. They will waste your time and take your money. But for taking it back you have to sue them and use a court order to withdraw your own money.
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June 2021 by Golnaz Shirazi
I came to this branch because I had a problem with disputing some transactions on my account and was helped by Orlando. He was so well-informed and efficient, helped me right away and his demeanor immediately put me at ease. He did an outstanding job helping me with my problem. I went in with a sad face and came back with a big smile on my face. His professionalism will impress you. I will definitely be going back to him for all my banking needs. Thanks Orlando! Keep up the good work!
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March 2021 by 8-Bit Bandit (Dwayne)
Worst chase bank ever
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March 2021 by kramnostel
Not open .no phone message. No service
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October 2020 by Nick Chen (NicksE)
I open a new account with Carlos’s help today. I need to say, it was GREAT! I am an international student just arrived Austin within a month. Carlos helped me through the process and taught me how to use them, e.g. the app, how to transfer, ACH., etc. He also helped me to avoid WT fees as I need to transfer my money from my home country. The services Carlos offered were impeccable! He is nice and willing to help. If you need anything, I highly recommend you call and ask for Carlos for help!
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September 2020 by Nick Chen
I open a new account with Carlos’s help today. I need to say, it was GREAT! I am an international student just arrived Austin within a month. Carlos helped me through the process and taught me how to use them, e.g. the app, how to transfer, ACH., etc. He also helped me to avoid WT fees as I need to transfer my money from my home country. The services Carlos offered were impeccable! He is nice and willing to help. If you need anything, I highly recommend you call and ask for Carlos for help!
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July 2020 by Jeff Trask
When Mark Bradley left this branch of Chase Bank; customer service apparently left with him. Orlando Franco cannot hold a candle to Mark Bradley. I gave Chase Bank three opportunities to perform professionally after Mark Bradley left. This branch failed miserably each of the three times. So, I contacted the area Chase bank supervisor, Stephanie Quinones and she did nothing to rectify the situation or attempt to preserve my business. I moved my accounts due to their continued failure to provide satisfactory customer service. This branch is simply horrible! Jamie Dimon: If you read this review, please contact me.
