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February 2024 by Jesse B.
Wait to get help today is horrible!! I've been in line for almost 30 minutes!! They only have one teller . Asked someone if the only have 1 teller, they said they would get others but 20 minutes later , still 1 teller
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January 2024 by Adam James Licari
No atm. At this giant building insane. Chase wasting my time again.
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November 2023 by Michael Affuso
Might be the only chase branch in the us without a 24/7 ATM after they demolished the one next door!
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October 2023 by Estephanie Lopez
Honestly i never write reviews, but I would give this place zero stars if I could. The amount of racism that one of the tellers shows for Hispanics is outrageous. She herself is foreign. Shania or Shanila whatever her name is gives the worst customer service. She has extremely rude to my father rolling her eyes and saying I don’t understand you and passing him on to another teller who was 100x nicer and more helpful. Rocie I believe her name was shout out to her for showing my father what good customer service looks like. I’ve never heard my father speak so ill of someone after his interaction with the first teller. I expected better from Chase and if it weren’t for Rocie we would have closed all of our accounts.
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July 2023 by Derek Dimpfl
I have been a Chase customer for thirteen years and I have never encountered such an unprofessional and depressing branch. Upon entering, most of the offices and cubicles are deserted. When I approach the bank tellers' counter, I get help from a lady who is all kindness, courtesy, and competence. While she is helping me her manager, Kat, goes out of her way to bully the teller right in front of me.After Kat leaves the room and comes back in, I asked her to get me some water—because I was thirsty and to send the message that her job is serving the customers and not bullying her staff—and her employee jumps in and offers to get me the water while she's still helping me with my deposit. Kat has her employees so whipped and scared that they won't stand up to her, and I didn't see Kat lift one finger to do any work for the whole fifteen minutes I was in there.This branch is foul with the stench of passive aggressive oppression and workplace persecution. I will not be back.
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February 2023 by Alejandro Raskind
Very rude staff, Shanila the teller who handled my transaction literally had a smug attitude and laughed at me because I was unaware an easier way to make a transfer. It’s moments like this that I wonder why I deal with Chase Bank.
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September 2022 by Chris Welton
Very rude and unprofessional bank staff. I came here at 4:30 on a Thursday, just needing to get a certified check made. The actual teller was nice and trying to help people out, but he seemed new and was referencing questions to an adjacent teller that was not taking customers. The senior teller was very rude, telling people the bank is closing in 30 min and that they could not complete transactions. I continued to wait and got to the teller who didn't know how to create a certified check (not his fault, he was just new), and when he got the senior teller over, I was told my transaction could not be completed by them and I had to use an ATM or leave. I have never had a problem with any bank service in the past, but left this branch feeling very frustrated and like my time was wasted. I would have even appreciated a more professional ask from the senior teller instead of just waving me off and telling me to leave or use the ATM. I strongly recommend not visiting this branch especially if you are coming within an hour of them closing.
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September 2022 by Felix
Been with Chase Bank for over a decade, before that it was Washington Mutual Bank. My experience with Chase Bank has always been great. They are professional and honest.
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August 2022 by Alec Cofer
I had to drive to a whole other location just to do a cash advance which i’ve done a million times. The other location had no issues doing the advance. The teller acted like he had no idea what he was doing. This isn’t the first time i’ve had issues with tellers at this specific location unlike every other chase bank i’ve been to. The tellers clearly need more training and there only being one teller every single time i’ve gone in is very frustrating.
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June 2022 by Laurel M Christensen
Sometimes there's a line, but the tellers are always very friendly and they get through clients as quickly as possible without rushing through the transactions. They're always accurate and careful.
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June 2022 by Alaina J.
Banking hours say until 2 pm online and at drive up window. Went at 1:40 and they're closed. Not cool.
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February 2022 by G M
Chase service was always poor and now it's somehow even worse... hardly cam get anyone on the phone, the system always disconnects after spending countless minutes navigating the automated system. Hours of operation are pflegmatic and erratic.. we're exploring to move to another bank...
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February 2022 by Annmarie Martinez
It’s very convenient especially when you have a drive-through it makes your job a lot easier you don’t have to go find a parking space and running to and from the bank thank you for still having this area open
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January 2022 by Abdel-Kader Ziane
Horrible customer service … very short and rude as well as unprofessional. I make business deposits 3 times a week, and they advertise the drive thru yet they tell me in the drive thru you can’t make more than three deposits at a time and to go in to make them . When I go in the teller ( a guy who is very rude ) tells me sorry there is a line so I can only do three at a time and then I need to get back in line . This makes absolutely no sense to me and they tell me to use the night drop box … well I don’t want to use the drop box it’s for my business I want to physically drop of my deposits ?!?! Then they tell me sorry that’s just how it is and they are extremely short staffed well I guess these days and age if they are short staffed that means the customers have to take the consequences of if they have multiple deposits they can only do three at a time and circle back in the line over and over like a circus due to the bank being short staff awesome ! It would at least help a little if they explained things in a kind and polite manner . Terrible location and I will be using another chase to do business with moving forward. Waste my time completely at this location .
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January 2022 by Holly G.
Kelly is wonderful, I went into the Burnet location today and she was able to help me with everything I needed in less than 10 minutes. Amazing customer service, will return to this branch location!
