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December 2024 by Dayakar Rangineni
I had a fantastic experience at this Chase location. The staff are always friendly, professional, and go above and beyond to assist customers.
I highly recommend this branch to anyone looking for exceptional service and a welcoming atmosphere.
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November 2024 by Robert Mayfield
lazy people that don’t want to work or don’t know how to do there job. Other branch seems to not mind working and didn’t see why this branch refused to except a deposit for my father.
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October 2024 by Shan
Worst customer service. Very picky and being turned away a few times with checks with minor spelling. And guess what, went to different Chase banks a few miles away and were able to deposit checks without any issues! Never went back this location after a few similar incidences. Give one star because there is no zero or negative infinity to give. Wonder if Chase even cares with so many negative reviews on this location. So as a customer, avoid this location at all cost!
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September 2024 by Cain Andrews
No ATMs in the branch and one outside?
this place is very inconvenient
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July 2024 by Bladon Garland
By far the best assistance I've ever had at a bank. Incredibly friendly people, fast service, all around great experience
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July 2024 by David del Rio
Very friendly staff and comfortable atmosphere. Left a bad review earlier but intended it for the Domain location! The Research location near HEB is great, though!
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June 2024 by Victoria Bridges
Aleisha was super helpful and with an amazing energy and attitude that made the whole process go smoothly and fast. I personally don't like Chase Bank anymore but this lady reminded me that there's beautiful people out there ❤️
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May 2024 by James Alvarez
Not the same service you get at other branches.
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November 2023 by Margaret Champoux
Horrible experience from the teller Indrani. I go in here every month to pay my rent the same way. She was confused and very rude to me. Laughed in my face and tried arguing with me over something she said and tried to tell me I said it. I get I’m coming in at the end of your shift and maybe you had a rough day sitting at a desk all day but I worked all day too. Manager did call me and apologized for the experience, which I appreciate. I’m just tired of going places and the employees that work in the costumer industry can’t treat costumer the right way. I work two jobs and always try to give costumers the best experience. It’s not that hard to give some a smile and say have a good day as they are leaving.
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November 2023 by Bridget Pinkard
Unhelpful and redirected me to the ATM outside when I get out there it's not even working but they will not assist me. Very inconsistent for customer service
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November 2023 by s y
Horrible experience. Refuse to deposit checks just because I can't provide them account number.
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November 2023 by Margaret Jones
Horrible experience from the teller Indrani. I go in here every month to pay my rent the same way. She was confused and very rude to me. Laughed in my face and tried arguing with me over something she said and tried to tell me I said it. I get I’m coming in at the end of your shift and maybe you had a rough day sitting at a desk all day but I worked all day too. Manager did call me and apologized for the experience, which I appreciate. I’m just tired of going places and the employees that work in the costumer industry can’t treat costumer the right way. I work two jobs and always try to give costumers the best experience. It’s not that hard to give some a smile and say have a good day as they are leaving.
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August 2023 by Fenhong Zhang
The staff here don’t understand the business and asked us to go to other business locations to process remittances.
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May 2023 by Jihadtx
Horrible bank they hold my money for no reason called like 20 times they keep saying we can say a reason why I went there many times waited 5 day did not even have money for my gas them at the end they said they will not activate it again called them wanted to stop my account and draw my money out they said it’s fine when I went there they said they will send me a check I don’t even money to get gas and I have only opened it 10 days ago
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March 2023 by Andrew B.
The manager is a jerk. I hate the mentality of people like him who if something undesirable happens, they think they can spray false accusations to innocent people who haplessly cross his path. The manager also exudes legalism. The manager issues strict edicts. May one day the shoe be on the other foot.I wish my family and friends who bank here would stop banking here.Kindly bank somewhere else, like a credit union
