-
February 2025 by Sasha
Trent was very helpful, I highly recommend this branch for you banking needs
-
December 2024 by Rene Martin
Terrible branch… line of 5 people waiting while only 1 teller working and 4 other employees waiting around… not even pretending to be busy
-
September 2024 by Yevhen V.
It's a great Chase branch, and great people work there. Trent and George, thank you guys for your service! I know I can rely on with my day-to-day and business banking needs.
-
June 2024 by Nick B
Came before 5 o clock closing. Both ATMs were not working with any explanation and the doors were locked. But it’s open? Yeah idk don’t waste your time
-
April 2024 by Ingrid Jone
Trent helped me out when picking a travel credit card. He was very knowledgeable about each card Chase offers and helped me decide which one would be the best choice for my goals. I got approved right then and there, and left knowing exactly how to maximize my points. Great guy!
-
April 2024 by Katherine Alonso
Vanessa at Chase Bank went above and beyond to assist me, even though she had a scheduled appointment. Her dedication and personalized service made me feel truly valued and appreciated. I highly recommend visiting this branch if you're in need of banking services during your lunch break in downtown area.
-
March 2024 by David Pedersen
Great banking experience and always a pleasure coming here. Vanessa is amazing to work with.
-
February 2024 by Travis W
The girl working behind the counter didn't warn me that what I was wanting to do was FREE using a different method of payment. I immediately asked her why she didn't suggest this method and her only response was "you didn't ask" lol
-
February 2024 by Travis White
The girl working behind the counter didn't warn me that what I was wanting to do was FREE using a different method of payment. I immediately asked her why she didn't suggest this method and her only response was "you didn't ask" lol
-
February 2023 by Advancedfoods
Arrived at 440 and they were closed on Monday February six. I had no debit card because someone committed fraud and they were sending me another one.
-
January 2023 by Marc S.
Friendly staff - making it simple to do business with - I love banking with Chase - I don't think I have ever said that about any other bank before.
-
January 2023 by Ane McPike
I have had some issues with the apartment building I am living in withdrawing money from a closed/ wrong account and then charging me for late and NSF fees. I went in to this specific Chase (east 5th street) and Associate Banker, Sydnee Chenault sat with me as we went through my statements and helped me create a plan to go back to my building. She was extremely helpful, VERY patient and knowledgeable. I have been back to the bank since and she is always super friendly and always goes above and beyond.
-
December 2022 by Yuchen Zhang
Today I stoped by to do an international wire transfer, the associate banker Sydnee Chenault filled out the application with the wire instruction I provided, however, I spotted an issue and she didn't fill out application correctly. While she becomes very defensive, people make mistakes I understand, but apparently she does't have much experience because the wire transfer involves an intermediate bank, which is more complicated. She didn't feel sorry and kept saying that it's the customer's liability to make sure the form is filled out correctly. however, filling out the form is not my job and I provided a detailed instruction. As an experienced banker should be able to read it. What make it worse is, her supervisor Jason Orr, the private client banker, came out to help and confirmed the firm wasn't filled out correctly, however, Jason didn't apology for the staff and stepped in to fix the mistake, and Sydnee refused to assist me because I wasn't happy. Nowadays people can refuse to do their job and waste the customer's time without apologizing and keeping blaming. This branch can only handle easy matter but not complex matters!
-
December 2022 by Will Lovett (KnightOfNih)
Dropped by on a Saturday during business hours and no one was there. Called the phone number listed online and there is no option to talk to a real person.
-
November 2022 by Randy Bond
Canadian citizen transitioning to United States. Tried to open bank account and due to bank policy was unable to do so. Will not be back and unfortunately will not be recommending Chase to anyone in similar circumstances. Disappointed.
