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February 2023 by Advancedfoods
Arrived at 440 and they were closed on Monday February six. I had no debit card because someone committed fraud and they were sending me another one.
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January 2023 by Marc S.
Friendly staff - making it simple to do business with - I love banking with Chase - I don't think I have ever said that about any other bank before.
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January 2023 by Ane McPike
I have had some issues with the apartment building I am living in withdrawing money from a closed/ wrong account and then charging me for late and NSF fees. I went in to this specific Chase (east 5th street) and Associate Banker, Sydnee Chenault sat with me as we went through my statements and helped me create a plan to go back to my building. She was extremely helpful, VERY patient and knowledgeable. I have been back to the bank since and she is always super friendly and always goes above and beyond.
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December 2022 by Yuchen Zhang
Today I stoped by to do an international wire transfer, the associate banker Sydnee Chenault filled out the application with the wire instruction I provided, however, I spotted an issue and she didn't fill out application correctly. While she becomes very defensive, people make mistakes I understand, but apparently she does't have much experience because the wire transfer involves an intermediate bank, which is more complicated. She didn't feel sorry and kept saying that it's the customer's liability to make sure the form is filled out correctly. however, filling out the form is not my job and I provided a detailed instruction. As an experienced banker should be able to read it. What make it worse is, her supervisor Jason Orr, the private client banker, came out to help and confirmed the firm wasn't filled out correctly, however, Jason didn't apology for the staff and stepped in to fix the mistake, and Sydnee refused to assist me because I wasn't happy. Nowadays people can refuse to do their job and waste the customer's time without apologizing and keeping blaming. This branch can only handle easy matter but not complex matters!
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December 2022 by Will Lovett (KnightOfNih)
Dropped by on a Saturday during business hours and no one was there. Called the phone number listed online and there is no option to talk to a real person.
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November 2022 by Randy Bond
Canadian citizen transitioning to United States. Tried to open bank account and due to bank policy was unable to do so. Will not be back and unfortunately will not be recommending Chase to anyone in similar circumstances. Disappointed.
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September 2022 by Sascha B
Terrible bank, terrible service. Waiting until I was in branch at my appointment to tell me that my lease, a signed legal document, does not count as ‘proof of address’ avoid at all costs if you value your time.
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July 2022 by Adil Khan
The team here has always been nice and courteous, this is not a review of Chase as a service, just the nice location, comfy atmosphere and really friendly service I have gotten here.They've also gone out of their way to make time for me, even when I forgot to book an Appointment
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July 2022 by Alden Schaub
$12 a month for my checking account. WHY DON'T YOU TAKE MY BLOOD TOO YOU VAMPIRES!!
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July 2022 by Zeb Garcia
ATM is glitchy and spazzes out ?
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May 2022 by Nick Shardlow
When you need an appointment for something as simple as a credit card application..
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January 2022 by Karol Zdebel
Showed up for a 1:30 appointment with Jason and waited 20 minutes in the lobby without any updates regarding when we would start even after explicitly asking for one. Ended up leaving because I don't have an hour to waste . Awful customer service, don't come here if you value your time.
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December 2021 by Maripili Perez
So the bank “opens” from 9-2pm on Saturdays but if you go, there is nobody! I went at 10am and they asked me to come back at 1pm so there could be somebody to help! This is just for a regular “opening a bank account” service! Do not go!!
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December 2020 by Keith Lawlor
Went in to set up a new bank account with the wife. The staff were very nice and helpful and made the experience very pleasant. Will definitely be back to this location again.
