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November 2023 by S P V C E B V R
Chase bank is trash. Most of the time their ATMS don’t work at basically every branch I’ve been too and it’s constant. Another thing is they apparently supported Jeff Epstein.
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November 2023 by Tyeler Rivera
I am a Chase customer and got my car booted and had to pay a fine while be parked here for 2 minutes after 6 PM. Insane.
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September 2023 by John W.
Ok Chase Bank if you are going to close early before posted closing time then notify the call center or hang a sign up on the door. Don’t advertise online and on the front door that you close at 5pm and I arrive 10 minutes before the branch closes and it’s already shut down and empty. So I try again the next day and come 40 minutes before you close and the branch is once again closed early. And once again no signs stating that you had to close early due to a emergency. I call the 800 customer service and she says there are notes that the Riverside Dr branch would be closed. Chase bank #dobetter #beopenwhenyousayyouwillbeopen
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September 2023 by Darwin Price
Very clean, modern bank with great service. At the date/time of my visit, there was no wait time.
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June 2023 by Ruth SaLo
Unfortunately, it was a bad experience for me, I came to open a new account, and they didn't accept the docs that I have with me, even though I have an account with them... the employee didn't take time to check on their system. Apparently, he needs more training, customer service wasn't good.
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April 2023 by Kendall Haase
Really annoyed that I came here on a Saturday to purchase a cashier's check, which I mentioned was for my car purchase the following Monday. They gave me no heads up that it would take 2 business days to validate this cashier's check, and that it might not be ready in time. So I canceled all my meetings and drove to San Antonio today just to find out the check needs another day of processing, just to have to come back tomorrow. Would've appreciated a warning!
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January 2023 by Truck life Living they way you want
Terrible the inexperienced employee and manager did not know how to handle an echeck made to petty cash . Simply pathetic customer service . Most branches especially the Killeen/Harker Heights branch is amazing. Jennifer was awful rude and judging how I looked when I came in . This is unacceptable my company uses this bank in 6 states this experience may be changing that .I went to Lamar branch was treated polite respectful and was out with my checks cashed in 5 minutes! This branch needs to be restaffed
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December 2022 by Andrea Elizondo
This place lost my retirement check that I was planning in putting into my IRS. Go to another branch campus if you don’t want to deal with incompetency.
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November 2022 by aida hernandez
(Translated by Google) Excellent customer service(Original)Excelente atención al cliente
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October 2022 by A Porat
Branch is in a prefect location on riverside. Plenty of parking and located just next to east riverside drive.Their ATMs are on a different level than any other banks and their staff is always happy to help.
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September 2022 by Nick Juarez
This branch is amazing! I worked with Jenn, absolute rock star! She helped me address all my issues and answered all my questions. I feel confident and look forward to returning to this location for my banking needs!
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August 2022 by Arvin Fulo
Can’t speak with someone over the phone in this location, been calling for 2 days now and the answering machine keeps saying their bankers are busy assisting other clients.BS.
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May 2022 by Oliver
This place was amazing. Came in to withdrawl some cash after my card had fraud. They set me up with Apple Pay with my new card (which I didn’t know was possible), and were extremely kind. Blessed people. Best Chase or any bank I’ve ever been to.
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April 2022 by Teresa McGill
Chase customer service is the absolute worst and I’ve them for less than a month. Trying to get anyone to actually help you fix the issue is like pulling teeth. Currently looking for another bank. (This is for the call center customer service not the branch)
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December 2021 by Danny
The bank’s team is so small you can’t do anything you couldn’t at an ATM with out an appointment days in advance.
