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December 2023 by Ashley Arinder
I cannot give this branch enough stars. Sima, relying on her gut instinct and quick thinking, went above and beyond in a situation that could have been disastrous for me. She treated my account as if it were her own which is not something you see very often in our increasingly automated world. Thank you, Sima!
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November 2023 by TiaMarie Brown
Third time here, just waited 18 Mins WITHOUT ASSISTANCE then I was asked what I needed to be told appointments are arriving at 3:30pm HOWEVER I HAD JUST SAT FOR 18mins!!!! And I KEPT SITTING TILL NOW 3:42pm ONE APPT ARRIVES AND I JUST WALK OUT WITHOUT ANY FURTHER HELP FROM ANYONE!!! This LOCATION IS BY FAR THE WORSE
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October 2023 by gloria lenoir
Christopher L. Garcia helped a friend. He was super! His memory was sharp and he knew who to contact to take care of business. He was polite and so personable. His kindness warms my heart.Additionally, there seems to be wonderful camaraderie in that office as I see them do their best to help Chase clients. Thank you!
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January 2023 by Andrew N.
I've only been to this location once for a quick stop, but there was really nothing much to complain about. I experienced no wait on a Saturday morning and the guy addressing me was very friendly and got me serviced quickly. He made sure I got exactly what I wanted and even provided a generous amount of New Years envelopes requested. His neighboring coworker didn't seem like she wanted to be there, but I did not have to work with her.There is plenty of parking and the property is relatively accessible.
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November 2022 by Texas Family
15min to withdraw money from the drive through. Rude staff and slow
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August 2022 by M. P.
Aurora, thank you for answering the phone with such a pleasant disposition and being knowledgeable about your scheduled appointments. I am parked at the CHASE by McNeil drive and the two fremale bankers there had no one in the facility and did not try and help AT ALL... instead they asked me to look in Google for other banks and look for appointments... everything is redirected to the website so why are we paying the 2 women at this branch to just sit there and be condescending to customers. Aurora at the Research location took care of me over the phone in less than 2 min...WOW...
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May 2022 by David Delrie
Absolute worst experience at a bank ever. My money blew out of the drive-thru window because the teller was ignoring me despite knowing I was trying to make a deposit. While I was scrambling around and trying to catch the bills, she kept haranguing me to come get my ID. I finally had to tell her I was coming right back.When I returned to the window, I realized I was forty dollars short and she very rudely told me to use the clip this time (I used it and my money still blew away.)I managed to find all but $20. I went into the bank and that same teller told me the manager wasn’t there and refused to tell me what branch they were at today. Then she also made sure to try to cover her behind and insisted she just told me to use the clip (a lie).I finally had to get pushy and she let me speak to someone in charge. This person, Sima, was at least polite and helpful. However, in the middle of finally getting some help, the rude teller marched over and informed me that I was lying about the amount of money I was trying to deposit. It should be noted Sima had the exact amount I was claiming minus the twenty dollars.Yeah, so if you want to deal with neglectful tellers who then go out of your way to try to get you in trouble while someone else is fixing their mistake, this is the branch for you. If you want competence, politeness, and employees that don’t accuse you of trying to cheat the bank, maybe don’t use Chase of this is the caliber of employee they hire.
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January 2022 by Jesse Brede
Always friendly staff. They have helped me with many banking needs for many years.
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May 2021 by Julia K
Vi is one of the most knowledgable and proactive bankers I have known. She has given me great insight and advice about a variety of banking matters. I have found everyone at this bank to be courteous and helpful. Chase Bank has been good to me for over 15 years.
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August 2020 by Our Local Place
When you call and ask for an explanation as to why something is happening with your account. The person that answers the phone is usually very vague and evidently bothered by the mere fact that you had the question. I guess i interupted their day of holding money hostage. This location has me moving my money around so i can close my account with Chase altogether.
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May 2020 by Jerrett Williams
The customer service here is very poor. I couldn't even get to the door before being told to go back to my car. A lady who worked there was walking up at the same time as I was. "Go back to your car" was the first thing she said to me. I asked if we could go inside or if they were now drive thu only. "Go back to your car, we are trying to open the branch" was the response I got. Never going back here again. I will make the extra drive to a branch that isn't rude.
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February 2020 by Eve R
Keren is a perfect personal banker. In addition to being knowledgeable and patient in all her explanations, she is kind when helping customers with questions.
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February 2020 by Austin Tech A.
There is a Level of Professionalism to be held when you are running a Banking Institution. If you cannot or do not wish to be working there then Move on or Let someone else run the Bank that is willing to do what is needed for Customer Satisfaction. Andrew at this location has embarrassed me a couple of times by his Cocky rudeness but this time I felt very Racially profiled. I do alot of Business with alot of Clients throughout Austin they would all look down at your poor Management. I am making a risky statement but in truth there is so much cold disorganization and such a DEAD! BANK! BEWARE of the MOODY BANKER BLUES. I think that the other reviews mostly speak for themselves.
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January 2020 by Tp O.
Got turned away for trying to open a business account today. The on call manager was not very sympathetic at all.
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July 2019 by Amanda Hall
DONT BANK WITH A BANK TELLER AMANDA!!!!!!!!!!!!
