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August 2025 by Julian Asetnom
The staff here are so stuck up compared to the ones in Barton Creek Mall. In the times I’ve visited, I showed an old vintage Coach bag and asked whether I could buy complementary tags for it or if they could emboss the existing tag—again, it was a question—and their staff just said “we don’t do those… for outlet bags”.
While I understand that may be the case and store policy, the tone of the staff was so rude. Some of them really act like they’re selling on Rodeo or Fifth Avenue (please! lol). Anyway, I love a good Coach bag but I’d rather take my business to another store where the staff aren’t obnoxious.
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July 2025 by Mike Fender
Audrey was a doll and super helpful to me and my wife. We ended up getting one bag for her and a small zipper pouch for me. Top class customer service!! We will definitely be back. Maybe tomorrow ;)
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July 2025 by Samantha L.
The Coach store in the Domain is my favorite location. Dashley, who my husband and I work with, is fantastic. When their custom hang tag station was down, she texted me when it was back up and running. That’s great customer service! The store is always so clean and organized which is a feat considering how many visitors this location gets especially now that they have the Coach coffee shop inside. All of the associates are very nice and welcoming. I really enjoy heading to the back of the store where the couch and coffee table are. It’s the quieter part of the store where I can take my time to examine the various bags and accessories. They also have many full length mirrors around the store to try on bags and other accessories. Overall, if you like Coach you will enjoy shopping here!
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July 2025 by Christopher Reverian
The lines are big for the coffee. But it is worth it
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June 2025 by Cami C
I went in just curious about all the different purses and had such an amazing experience! All the employees made sure I was doing good but I have to say Bobby helped me out the whole time! He was very knowledgeable and helped me with all the different accessory options. First time buying a coach purse and the experience was 10/10! Also you can’t shop without trying out their delicious iced matcha latte.
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June 2025 by srice619
Super cool setup. They have a coffe shop!
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June 2025 by Michelle Valdez
Bri was so kind and informative when we came to coach ! Will definitely be buying from her next time . 😇
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April 2025 by Wonderland Boudoir
I have to say I had such a beautiful experience at the second COACH coffee shop in the US. The fact that they decided to build it in Austin is extra cool. I had seen this location on TikTok, but I wasn’t aware that they also had the retail store attached to it. To me, this is perfect, especially if you’re someone who needs to pick up a last-minute gift from COACH. You can grab a bag, a coffee, and a brownie. It’s a win all around.
The space was so bright and clean. The sales associates were incredibly nice and personable, and the coffee staff was just as sweet as could be.
So why only four stars?
Side note, I hate when people give glowing reviews and then drop the rating, with no explanation, so I'm going to explain why I only gave four stars.
At the coffee counter, they have memorabilia you can buy. I picked up a really cute small satchel that was $45, along with a coffee that was about $5.50. When I checked out, the system prompted a suggested tip. Without thinking, I tapped the 20 percent option like I always do. Later, I looked at the receipt and realized the tip was over $7.
I should have only tipped on the coffee, not my entire purchase. COACH should really separate the amount eligible for tipping based on whether a customer is buying food or just memorabilia. I’m not super upset about it, because honestly, it was a mild inconvenience and in this economy I don’t mind giving a little extra. Especially since the two people working the café were so incredibly sweet.
That said, I do think the system needs a small update. In the future, I’ll definitely be more mindful if I buy from the café again. But if this location keeps rotating new memorabilia, I’ll absolutely stop by every time I’m in Austin.
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April 2025 by Ramsey Leonard
Don’t get something shipped to the store. The associates will put in the wrong address and then it’ll take 15 days to get a refund when it is subsequently sent back to the warehouse.
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February 2025 by H I
Cute EXCLUSIVE merch available at this Coach Coffee Shop, best bet is to come on a weekday the lines are very reasonable and the SERVICE is AMAZING. Smiles and kindness from the employees who were more than willing to adjust my drink to my needs.
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February 2025 by Mohammed Mamdani
Amazing service and great coffee! Santiago was incredibly helpful and went out of his way to make our order special!
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February 2025 by Mariana Bazaldua- Font
Excellent customer service
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February 2025 by craig brooks
One of the best coaches stores I’ve been to yet
And we’ve been to a lot
Coffee shop inside with special coffee apparel. And during the grand opening, there’s a live DJ.
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January 2025 by Marjorie Armstrong
This was such an excellent, fun experience! We were greeted immediately as we came in the door. RIDGE helped us. We absolutely loved him.
We truly enjoyed our shopping visit!
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January 2025 by Evelyn Alonso
Lots of employees yet no one cares to help.
