Concentra Urgent Care

Hours: Concentra Urgent Care offers a range of occupational health services, including injury care, physical therapy, drug testing, physical exams, urgent care, and wellness programs. Patients appreciate the friendly and respectful staff, from the front desk to the medical professionals. The physical therapy team, especially a therapist named Jacob, is highly knowledgeable, kind, and professional. Dr. Mansfeld is praised for his excellent care and genuine concern for patients, advocating for those with serious injuries and treating everyone with dignity. Patients value the overall experience but note that wait times can be long, sometimes up to 40 minutes even with appointments. The staff generally provides efficient service, though some reviews mention issues with customer service at the front desk, such as poor communication and lack of active listening. Management has shown some accountability by admitting shortcomings and offering apologies. Despite occasional delays and staffing challenges, especially in the reception area, patients feel confident in the quality of care and appreciate the compassionate, professional environment. Concentra remains a trusted choice for physicals, drug screenings, and urgent care needs.

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1. Austin, Texas