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January 2024 by Jonathan
Excellent prices
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January 2024 by Alexa S.
The staff is very friendly and helpful. I love Costco. I the selection of all of the food.
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January 2024 by Ellie N.
What's not to like about this Costco (or Costco in general). It's clean and always stock up. The parking lot is huge. Yes, weekend is crowded but you always find parking. The liquor store offer good selection and very competitive price.
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December 2023 by Dawn S.
I made a "quick" stop at Costco. ;) Nothing about going to Costco is quick unless it's a random Tuesday afternoon. Everyone and their brother was there today stocking up on NYE goodies. People stopping for food samples and/or leaving their cart in the middle of the aisles ;( The self- check out is quick and painless. The guy even scanned everything for me! :) I will go next week when the crowds are hopefully gone and I can browse until my cart is filled with 36 rolls of paper towels, a case of Waterloo, and of course, treats for my dog. Happy New Year Everyone!
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November 2023 by Frank T.
Love this place. Everything we need and at such awesome prices. We load up and save so much time not having to go back and forth to grocery store all the time. Plus the service is spectacular. I can't wait until they open the first one in Albany region next Spring!
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October 2023 by Glenn R.
Really well run company. I live near a Costco and for a few years would have a friend take me over to buy stuff occasionally. Eventually though I bit the bullet and joined. Because there are only two of us in our home, most of the time we don't food there. That's mainly because they sell very large portions of just about all food. We do buy our Keurig K-Cup Coffee there, the prices are good, especially when they're on sale. We've bought a matress and box spring and two large TVs from them. What's nice is that I got a sale flyer in the mail a few weeks after we got our first TV and it had that model for $200 less. They match their own prices for 30 days. I logged onto the website, put in a request for price change and got a $200 (plus the tax) credit. What's really nice about the store is how helpful the people who work there are. They're always willing to help out anyway they can. It can be a bit difficult to find things there, but you can ask. Another thing that's really good is how easy it is to return things.
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October 2023 by Ariel O.
Great items but horrible customer service. I am a college student who used her moms account and was unaware I would not be able to use her account without her present. (We live in different towns since im away at college) After being basically scolded for using my parents account to buy and then return something the lady at the customer service desk laughed in my face and was super passive aggressive. I understand now there is a company policy but what happened to customer service and being polite? Educate us, don't scold or be rude. Do better.
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October 2023 by S P
Customer service isn't that great compared to other departments. Feels like the Costco pharmacy staff dont go through the same training in customer service as the rest of the store staff do.HEB pharmacy is a lot better.
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September 2023 by Perry Sequia
Verizon Costco Scam. They will tell you you will get 1000 rebate for your phone. You get 115, and there is no way to get your phone back. They let you know this 30 days after when you are past the deadline to return your phone. Scam Scam Scam. Go to the Verizon store.
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September 2023 by Darlene B.
This is our go-to costco store. I like the location, it's usually pretty busy since it might be the only costco in the south Austin area but it's never too crazy. Pretty well stocked and they always have some new things come in which is pretty standard for any costco.
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August 2023 by Marissa G.
4.5 I went to Costco with my family to shop for some things. We went on a Tuesday evening at 7 pm. This location closed at 8:30 so we had some time to shop. There was parking and it wasn't very crowded in the store. Costco is a membership only retail warehouse full of all kinds of things. It has food, clothes, electronics, home appliances and many other things. They also have a Costco Optical which is where I order my contacts and update my eye glasses prescription every year. I usually have to wait in line because there's only 1 or 2 people working in that section but the customer service has always been positive. The check out process in the main part of the store went fairly quick which surprised me but we were checking out right before closing. They have a food court area across from the check out area where you can get a slice of pizza or other food items and drinks that they offer. Costco has some good deals and is worth going if you don't mind paying membership fees and like buying things in bulk.
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July 2023 by Storm Graham
WHY IS EVERYONE AT THE PHARMACY SO RUDE AND MAD? This is insane!
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July 2023 by Lina V.
Always the best customer service! Is there anything better than that for a business? Products are always good too and if you're not satisfied, no problem, you'll always get your money back.
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July 2023 by Carol C.
Love my Costco Go every week get my gas there love the smoked salmon great baked goods as well
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June 2023 by Lance K.
I purchased a Westerly 6-piece Fabric Power Reclining Sectional with Power Headrests on 11/20/2021 for $2,489.74. Roughly 10 months later the couch became defective in that the base support for the backrest broke and now will not support any weight. This is a safety concern considering I have two children and they could easily fall off and back through the couch. I reported this to Costco in Late February not knowing the severity of the defective base and I am still getting the run around and poor customer service. Costco will not exchange the couch due to the brand not being available, and they will not exchange with a different brand due to the fabric blend. My current blend is 50/50 Polyester Polyurethane blend, while the closest (everything is the same except the fabric) match but different brand is a 50/50 Polyester Vinyl blend. They attempted to use the manufacturer who did come out but did not repair the item onsite. Instead they just tightened a few screws on the backs of other pieces and submitted a repair request back to Costco. Months later Costco requested the part be delivered and they sent the wrong part. I again requested an exchange and was told I would have to return my couch, purchase a new one and Costco would pay any difference. Its beyond me that Costco would first assume I can just purchase the difference, and also I would be couch-less for several weeks while waiting for the new couch. I'm really disappointed in Costco and their ability to resolve an issue in a timely manor. We chose Costco because we felt if anything went wrong the process would be seamless. We were obviously wrong and will never trust Costco again for large purchases or any purchase for that matter.
