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November 2024 by donovan b
I've been here twice and both times were quick and painless. Im so grateful for Kaitlyn an Anne who both were able to draw my blood first try which was an incredible relief and shows their skill because out 20 or 30 blood draws I've had over the last few years they were the only ones able to do it without many pokes and a lot of pain.
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November 2024 by A C
In the Lab, the guy who helped me was just adorable, but calling them is a disgrace. They never pick up the phone.
I’m trying to update my insurance info as I have 2 insurances and I got a bill. They won’t answer the emails or phone calls.
So that’s your star for the quality of costumer service you neglect.
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October 2024 by Lara
I just had the best blood draw of all of my years of getting lab work done and that’s thanks to Shay! She is very very funny and will keep you fully engaged, but not only that she has a gentle hand and she knows how to search for a good spot to draw blood. Thank you for making lab work so gentle and pain free!
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October 2024 by Deepak
Went for blood work. Helpful staff,quick checkout process. Recommended lab in Austin. Open from 7am cst and has wheel chair accessible parking space allocated
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October 2024 by Victoria Porter
I made an appointment for 1 pm. They tell you to get there 15 minutes early, but I was running late and am usually made to wait regardless. I checked in using my confirmation number, waited ten minutes, and my blood was taken in less than 5 minutes. I typically have very deep veins as well, so it was awesome to have it done quickly.
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October 2024 by Tressa Grooms
Love this place . The staff is great.
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October 2024 by cody hutson
Short wait time, stick wasn't bad at all, in and out easy.
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October 2024 by Robert Nicholson
Did walk-in. Very efficient. Phlebotomists were very good. The took very good care of my 4yr old.
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September 2024 by Balo
The ones who serve are very rude and rude, 0 empathy, we went on vacation and we had to do an analysis there and it seems like they are giving you your studies, 0 professionals, if you don't like your job, better dedicate yourself to something else, suckers
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September 2024 by P. Martin
The staff are a hard-working, courteous, friendly group of knowledgeable professionals. It makes it easier to have lab tests done.
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July 2024 by V C
Staff was great and service was prompt and gentle!
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June 2024 by Lacie K
I arrived around 230pm on a Wednesday. No appointment needed. There is handicap parking in the front of the building. Parking along the side of the building and an additional parking garage behind the building. The building appeared to be clean. Several suites are located inside the same building. There is a self check in computer. 3 available windows for the staff to assist you after you check in. There was one person ahead of me. I didn't wait longer than 5 mins before I was called to the back. The waiting area had some dirty tissues on the floor and some trash on one of the tables but overall it appeared to be clean and organized. The staff was friendly. The blood draw was quick and painless. During my blood draw another lady entered the room and was asking my phlebotomist about inventory or some items in a box. That conversation could have waited 5 mins so it wouldn't have interrupted my blood draw process. I watched the 2 ladies speak for a few moments. Awkward but I'm overall satisfied on how quick the process was.
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June 2024 by Kristen Carney
My doctor put an order in for a panel of labs, and the cost would have been over $600 out of pocket. Patricia Mills figured out that ordering the same labs separately would cost less than $200. And she created more work for herself because she had to confirm with my doctor's office that it was ok to separate the labs. I appreciate her extra efforts. This kind of customer service is unusual and remarkable. Thank you Patricia.
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April 2024 by Jr Men
When you have an appointment and you are the first one to check in, and they still call 4 people ahead of you.... SMH
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April 2024 by Rocío Valderrabano
Excellent customer service and professional phlebothomists! No pain! ?Excellent customer service and professional phlebotomists! Painless service!
