{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“Each time I go into the PECU branch on 42nd street the service, expertise and helpfulness have been wonderful. I’m happy to have been banking with PECU for over 40 years.”
“I went inside the branch this morning not knowing what to expect. I was greeted with smiles and laughter. The four ladies that were there are the most wonderful and welcoming individuals I've met. Thank you ladies for helping me out this morning.”
“I had the best experience with Juanita there at the bank. I went in to close my account since my circumstances were unfortunate and as I started to explain to her what was going on she proactively got me approved for a loyalty line of credit which in return I didn’t have to end my relationship with them helped me to relieve some stress that I was dealing with. Thank you so much Juanita!!”
“Haley was amazing! She was informative and very thorough. I couldn't have asked for a better experience. She was an absolute pleasure to work with. So happy to have found a group who really cares.”
“Uziel Salas is the greatest of all time. He is super helpful and got me taken care of with opening a new account and transferring my balance from my old account to the new one. 10/10 recommend”
“I had a great experience with Dallas! I came in wanting to get an atm card for my savings account and he encouraged me to open a checking account that didn’t require a direct deposit. I was so excited. The process took about 15 minutes and I got my new card and account linked to my savings account. Very appreciative of his time and service!”
“In the past we have been members at two of the largest credit unions in Austin, Texas, and over the past 20 years, we have had many issues such as unauthorized money withdrawals from our account, credit card charge mistakes, and poor customer service. Star of Texas Credit Union isn't perfect, but in my opinion, they are much better than the larger institutions.”
“I love doing my business with the oak Hill branch. The ladies are outstanding and very helpful. Every time I go to handle my business I would recommend members to go to that Branch anytime to fulfill all your banking needs. Kudos and great respect to the employees at the oak Hill branch”
“Over the past few months, we have financed two automobile purchases through Amplify. Their online application was simple, and they worked with us multiple times when we changed our minds throughout the process. In the end, they were able to quickly and efficiently close with the dealerships. Very professional and responsive team - will definitely do business with them again!”
“I was looking up their hours here and saw all these old bad reviews and just had to put in my two cents. I've been banking here for two decades. I will never bank at a big chain bank again. Refinanced my house three times here, countless auto loans, money market accounts, started both my kids with a savings accounts here when they were young. They have Mobile deposit, the app makes it easy to transfer money to another account, free bill pay, someone friendly always answers the phone when I call. I love Austin Telco.”
“I can't say enough about the prompt and courteous service I have received for the psst 30 years as a member whether it's on the phone or in person. I have been a member since 1995 and have been a happy member since day one.”
10AM - 2PM
301 W Slaughter Ln, Austin
Credit Unions
“I was STRESSED when I came into the branch due to me making a silly mistake that almost jeopardized a $25k purchase that I was making. Krystal Troup and David Rebollo stepped into action with an incredible sense of urgency. I honestly thought that the bank would give me a hard time, but Krystal assured me that this was a fixable solution that they would handle. I was really impressed by their professional yet friendly approach to my problem. I do not think that I have ever felt it necessary to review a financial branch, but this crew really went above and beyond. Thank you guys!”
10AM - 2PM
13860 US-183, Austin
Credit Unions
“Subject: Thank You for Outstanding Support
Sometimes in life, when we are forced to face challenges we never wanted, we are fortunate to meet someone who truly understands and is willing to help. Today, in my communication with Adrian Lujan from the Collections Department, I experienced exactly this.
As English is my second language, explaining and resolving my current financial hardship is not always easy. However, Adrian showed great patience, empathy, and professionalism while guiding me through the process. For this, I am truly grateful.
As the son of a former banker, I recognize how rare it is to find someone in this field who knows how to support people with kindness and solution-oriented guidance. UFCU is fortunate to have such a representative who reflects your organization’s values at the highest level.
Thank you, Adrian — with all my heart, thank you.
Sincerely,
Fikret Ture”
“This is a larger branch with plenty of attendants and seating. I've never been serviced so quickly at any other location. The manager helped me and was so friendly I almost wanted to apply.”
“Been happily with Velocity since 2007. Appreciate all associates who work there and who are some of the nicest, most brilliant staff my family and I have ever had the pleasure of doing business with. You are truly heroic!”
9AM - 2PM
4220 S Lamar Blvd #100, Austin
Credit Unions
“This place is amazing. Every time I am in their location I am met with amazing service and kindness from all staff but especially Maureen who always greets me as soon as I am in through the door.”
10AM - 2PM
4611 Guadalupe St, Austin
Credit Unions
“A couple weeks back, I was about to find another place to bank. Then, I spoke with someone who explained my complaints were caused by a 3rd party. Turns out, that's likely the case..Earlier this week, I literally got robbed at 7-11. They handled canceling my card in like 2 seconds. Today, I discover my wallet is missing..in panic, I show up at 5:15. Doors are locked but I had just sprinted a mile to get there on time (thought it was 530) for some reason. And wouldn't you know it hey? As much of a jerk as I was a few weeks back and they let me squeeze in. Never had any complaints about the staff...all are excellent”
“I've been a member of THCU (Texas Health Credit Union) for about 5 years and the staff are always helpful. From the teller to the executive team members. I'll like to give a shout out to Cody who is fabulous and he always provides amazing customer service. I am willing to drive into branch but I can't wait until there is more branches openings throughout the Austin area and surrounding areas too.”
“Ian at this branch has been so professional and just genuinely a wonderful guy to work with. Went in for some questions about money market and loans and he not only helped me complete everything but he also followed up a day after to make sure I had everything I needed.Impeccable customer service, I will always come to this branch if I need any assistance.Thanks, Ian!”
“We had a problem at the Slaughter and IH35 branch in Austin, TX. Our teller, Ginny, identied the problem and worked quickly to solve it and she did. She was quick, efficient and very knowledgeable. Also polite and courteous. She is indeed a problem solver and a great credit to Velocity Credit Union. Thank you Ginny!”
“I am over 60 and have been to many banks but this one is by far the BEST. The people are always friendly and helpful. I always get everything I need done and fast. No more BOA waiting in line for 45 minutes for a simple transaction. I would recommend this bank to anyone looking.”
9AM - 12PM
6314 S 1st St, Austin
Credit Unions
“Worked with Letty to get car loans and she was amazing!!!! The customer service was actually an incredibly pleasant experience. They worked diligently, got great rates and communicated very clearly. Thanks GEFCU!!!”
“The nicest people work at this location and always make transactions easy. I've had accounts at several credit unions and banks through the years and so far this one is my favorite.”
“Amplify has been a great choice for me and has helped with any problem I’ve had over the phone or in person the customer service in the round rock branch has been great the multiple times I’ve had to go in and get a problem solved there’s been a few times where my card was fraud charges and took care of it right away thanks amplify”
“(Translated by Google) ELI ATTENDED ME TODAY I WAS AN EXCELLENT SERVICE ALWAYS ATTENTIVE AND RESPECTFUL CONGRATULATIONS FOR HAVING EMPLOYEES LIKE HER 100% SATISFIED(Original)HOY ME ATENDIO ELI I FUE UN EXCELENTE SERVICIO SIEMPRE ATENTO Y RESPETUOSO FELICIDADES POR TENER EMPLEADOS COMO ELLA 100% SATISFECHO”
“Had to pick up some papers, the bank was a little crowded, 45 minute wait she said. 30 minutes later or less, I was on my way home, and she even printed out the papers I needed. Great job, UFCU. Plus, the people who helped me had me smiling all day. Thanks for that, sometimes we need more than just money.”
“This is my first foray into the Credit Union sphere. It has been distinct pleasure over the course of several months. The associates are always friendly, observant and proficient. Kristina was especially helpful today. I was not able to access my account online. As a fraud analyst for both Apple and a regional telecom provider, I was taken aback by the issue. Kristina went above and beyond the call to resolve the issue. The level of proficiency that Kristina demonstrated speaks volumes this organizations training and leadership. Please commend Kristina with the highest accolades that protocols allow.”
“A+ is the best bank I have ever used. I have always received amazing customer service. We personally have had sudden and unexpected financial struggles this year. Sierra from the loan department has just been so incredibly kind and just really cared regarding everything we are going through. It truly means so much to us, to be met with so much kindness and understanding during a time like this. The people that work here truly care and I highly recommend this bank to everyone”
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
Credit Unions
“I have been a member of PECU for 30+ years. The employees here and at the branch locations treat me like family. Transactions are easy and communication is professional and always courteous. I am grateful to have a bank that takes care of its customers and is willing to work with you and for you. I worked with Katy today and she was very helpful and kind. Thank you PECU!”