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February 2024 by Patricia Luna
It was great
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August 2023 by Star Davis
Adriana was very patient and understanding through the hole return process.
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July 2023 by april king
If I could rate this place a zero I would. This place is absolutely ridiculous. My husband lost his phone so he went and purchased one from this location to get a hold of me. He paid around $111 for it. He ended up finding his phone the same day and called to ask about the refund policy. Whoever answered the phone told him he could return the phone before seven days with his receipt. Today I went in to return it for him while he was at work and it was a disaster. When I explained to them what happened and why I was returning the phone the two girls there started discussing the situation upon themselves (in Spanish) I had no idea what was being said because I do not know Spanish. They then told me the phone could not be returned (even with a receipt) because my husband was sold a demo phone and the box the phone was in was not the phone he was sold. I don’t know what went on but it seems my husband was sold a demo phone and charged for a new phone. The two girls refused to refund the money back so we are stuck with a phone that we do not need. I asked for a manager and was told the manager was not in and that they are unable to give me her number because it’s her personal phone number. I find it very unprofessional that a company does not have a number to call a manager if help is needed by a customer. I then asked for a corporate number and was told “I don’t know it, you can look it up yourself.” My husband and I decided we’d just lose out on our money and not even worry about it because they were so rude and unprofessional. As I was leaving I stated that they were no help and for them to have a great day and my response from one of the girls was “Good, don’t come back.” What an awful experience, we will definitely be happy to stay away from this store. I do have to mention one of the girls names was Adrianna. She was a little more pleasant than the one that told me not to come back.
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December 2022 by Rebecca “Gypsy Faulk” Faulk
Have been with Cricket for 13 yrs and cant get an upgrade on my phone without paying for a brand new phone and having it activated. Cricket used to give existing customers a free upgrade on the phones with no issues. About ready to switch to another company and be done with Cricket was told by 2 different store employees that I do not know what Im talking about on phone upgrades. No sweeties I do you just havent been working for Cricket very long and do not know what you are talking about.
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December 2022 by Joshua Anaya
The employees were very helpful and listened
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July 2022 by GYPSY Faulk
Have been with Cricket for 13 yrs and cant get an upgrade on my phone without paying for a brand new phone and having it activated. Cricket used to give existing customers a free upgrade on the phones with no issues. About ready to switch to another company and be done with Cricket was told by 2 different store employees that I do not know what Im talking about on phone upgrades. No sweeties I do you just havent been working for Cricket very long and do not know what you are talking about.
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July 2022 by Rebecca Faulk
Have been with Cricket for 13 yrs and cant get an upgrade on my phone without paying for a brand new phone and having it activated. Cricket used to give existing customers a free upgrade on the phones with no issues. About ready to switch to another company and be done with Cricket was told by 2 different store employees that I do not know what Im talking about on phone upgrades. No sweeties I do you just havent been working for Cricket very long and do not know what you are talking about.
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April 2022 by Chel Garcia
Jonathan and Jalen provided me with EXCELLENT Customer Service! Their professionalism, cell phone knowledge, and their positive attitude was very much appreciated. I had many questions and Jonathan answered each question courteously without hesitation. I encourage everyone to drop by this Cricket store and have these two gentlemen help you in making your decision on which cell phone to purchase. And lastly, the Manager was also very helpful!
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April 2022 by Abbie B
Wasted two hours here and did not get my issue resolved. The employee who 'helped' me was very annoying and rude to other people there. Sat around waiting for him to get on the line with tech support, which I can do myself and already had. I would have much preferred that he simply say he didn't know what he was doing and I would've gone home instead of getting my time wasted.
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July 2021 by Robin Kunkle-Cryer
Amazing staff and friendly service that went above and beyond the bare minimum. They helped me choose the very best telephone plan for me and my family that was exactly on point with my budget.
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April 2021 by Maria Angeles Montoya
Bad service. Waited too long
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February 2021 by Aaron Talamantes
Friendly service! I really love how they listen to my request and give me different options!!!I’m happy and I will come back for sure
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February 2021 by John Blackmore
Clerk told me I was not eligible for upgrade. Went to a location on North Lamar and guess what???? I walked out with a new upgrade phone! Person at this store needs to be trained or terminated.
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January 2021 by David Starzy
This location is amazing! I was able to get my new phone and service all in the same day. Gregorio is top noch. Ask for him.
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January 2021 by Raynell Ferguson
Im very happy with your service, you are very professional. Every time that i need a phone im gonna come here
