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July 2020 by Leeja Conigliaro
The realtor is always super rude and only cares about the money coming in. Refuses to fix any issues the house has, and we have been forced to move out due to these issues and he is threatening to sue me.
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May 2020 by Holly G.
I've been meaning to write this review for awhile, as I had such a horrible experience with Steve as a renter. Similar to other reviewers, I've never been so disrespected. Steve is extremely rude, was extremely difficult to work with, was very belittling, and mansplained to me the role of a property manager when I have myself owned and rented out a house before. He tricked me into thinking that he was the kind of property manager that cares about working with people and their circumstances, which was one of the reasons I chose that house. He was very hard to work with when I had to relocate home to Colorado for a few months for brain surgery (and what I was asking was not a lot, not even to end the lease.) When the lease was over, I reached out for a scanned copy of the deposit check and he never got back to me. When I followed up over a week later to ask more sternly for the copy I was entitled to, he presumptuously assumed I was asking because of roommate issues and told me to leave him out of it. He was belittling, presumptuous, rude, and unprofessional. And this is on top of his general lack of help with maintenance requests and overall unhelpful attitude with inquiries over the 2 years renting from him. I'm praying he doesn't respond to this review and attempt to gaslight me or justify his poor behavior as he's done with other reviewers here. Do not rent from him if you want to be treated respectfully or professionally.
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October 2018 by Peter Price
I have been a small investor in real estate for over 10 years, and have never encountered an agent as good as Steve Crossland anywhere.
I live in Australia and took a risk in 2008 to purchase a nearly new house in Austin, Texas through Crossland Read Estate.
Over the 7 years we owned the property, Steve kept us informed of everything that happened, communicated clearly about cashflow, and made sure that the property was managed as if it were his own property.
I could not recommend them more highly.
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October 2018 by Danny Plueddemann
Steve has a wise and unique perspective on property management and is generous with his time.
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October 2017 by Josephine Talley
This will be my third year living under Crossland Team Real Estate/Property Management. My roommates and I are extremely grateful to have such a wonderful management team over us. The home is great, in the 78745, and very, very reasonably priced. Especially for South Austin. With renting a house, initially I didn't know what to expect with maintenance. I thought the turn around time on a service request would take days. Not even the case at all. They have a maintenance vendor out as soon as they can. Mostly the same day! I'm lucky enough to have found Crossland on a whim just driving around looking for a new home. I remember the application process was a breeze as well. Highly recommended as a trustworthy team if you're looking for a home. Rent or purchase.
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October 2014 by Suraj Varma
I will strongly recommend Sylvia Crossland to you as a very hard-working, patient and professional realtor with a excellent area knowledge in the Austin and suburban area. We had a very positive experience overall and recommend her without any reservations.
We're from California and Sylvia helped us purchase an investment property in Austin area last year. She discussed our requirements, price ranges and previewed many homes initially to give us an idea of what we can get for our price ranges. Her area knowledge was excellent and she guided us on which Austin areas to prefer for our investment. For the houses that she felt were promising from her visit, she used FaceTime to live-walk us through the rooms, giving her comments on them and her recommendation. On days we were unavailable, she even recorded the house walk through with her comments and mailed it to us so that we got the "walk through" experience. What was _really_ outstanding is that she never pressured us on anything - and even recommended that we walk away from one offer we made after initial inspection revealed some major issues. She really had our best interest at heart and not just trying to finish the transaction. We found her very responsive via email and phone for any questions we had and she kept us up-to-date on progress. Once we finally made an offer on our selected property, she informed us on what to expect by which date and worked with us at each step until the escrow closed successfully.
Syvlia was without doubt the best realtor I've worked with ... and that she managed to do this remotely with us in California is even more to her credit.
For managing our property, choosing Steve Crossland as property manager made things very convenient for us. Earlier, Steve had also partnered with Sylvia during our purchase with getting the house inspections done & with the repair estimates.
We very highly recommended Syvlia & Steve if you are interested in a realtor and/or property manager in Austin area.
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October 2014 by Karen P.
Honestly, you can't hire better than Sylvia, because she is tops in the biz! I have never tried to sell a house before and so I was uncertain about the complexity and expense of doing so.
Then Sylvia came on the scene and instantly made me feel at ease, and she took me through the entire process start to finish: She evaluated the house's condition, made suggestions for changes and improvements, contacted various contractors to obtain bids for me to review for certain work items, staged the house beautifully, and the end result was that I had several solid offers on the table after the first weekend on the market!
She's amazing, and all of this was done remotely, with me residing in another state at the time. Communication was always prompt, open, and very friendly. She's a professional, through and through, and she knows her stuff! I was glad that my happy little home became someone else's happy little home too.
Thanks again for everything, Sylvia! I recommend you to anyone in the Austin area who needs to accomplish any kind of real estate transaction.
Karen P.
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October 2014 by Sarah Hales
Sylvia represented the sale of my home which sold in less than two weeks. I would recommend her most highly on either end of the deal. Her work exemplifies integrity, skill and professionalism.
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October 2013 by Tori Brandow
Sylvia is the most amazing realtor I've ever met. I've bought and sold 5 houses and Sylvia is the best! Professional every step of the way, keeps her clients best interests top of mind, extremely efficient, knows how to market a house for sale, excellent negotiator and very supportive throughout the entire process, excellent communication and keeps you fully informed start to finish. Overall, TRUSTED is the word I'd use to describe her because you know beyond a shadow of a doubt everything will be done perfectly even when you are living out of state and she's in charge of your house. She won't let you down. Fantastic experience overall. Highly recommended!
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October 2013 by Warren Beall
I use Crossland real estate as my property manager and I cant say enough good things about how easy hes made renting property out. I've gotten constant updates about my property, the rent is never late and all the issues but the most severe are taken care of by him without troubling me at all. Hes found me nothing but great renters that pay their rent and maintain my house. When I did my walk through after the last renters left it it looked better then when I moved out.
I've heard horror stories about renting your place out but with crossland its been nothing like that.
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October 2013 by Joseph Nguyen
Steve Crossland initially helped me to get my home in the market for rent. He did a great job and moved very quickly. This was my first time using a property management company to take care of my home. I had a lot of questions and he was very knowledgeable. He was prompt, patient, frank, and honest. I then soon later decided to sell the house rather than rent it out, which he was able to do also. He prepped the house for sale and had it listed within days. The house sold in 24 hours with competitive offers over the asking price! The transaction was done via phone and email and went smoothly.
I couldn't be happier. I highly recommend the Crossland team!
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October 2013 by austin tenant
My experience with Steve Crossland was horrid.
We unfortunately leased a property from him last year. After a terrible experience with him, we left a bad review for him. I could go into all the false accusations and untrue defamation he has strewn across the internet against myself and my family in retribution for my bad review, but that is not why I'm am writing this review.
I am writing this review because he has taken our personal, private, and privileged information that we put on our rental application and has unethically used it against our private company. In his vindictive manner he wrote a bad review against our company. Needless to say he has never done any form of business with our company. This blatant invasion of privacy is at best unethical and should not be tolerated by anyone, especially someone who is held up to standards of the Real Estate Association.
He even has a blog on his business website, explicit and very detailed, explaining how to get bad reviews against his company off the web, which is of course what he has done with mine.
I regret the day I met him and would not recommend him to anyone.
Every attempt that I have made to give him a bad review, he has managed to have deleted. I hope that Google honors the freedom of speech and keeps this review onsite so the truth about this man may be heard and read.
