-
September 2023 by Chica Loves
Friendly service. Good variety of different options for storage. Staff is very friendly and knowledgeable about the units. Good source of packing supplies.
-
September 2023 by Adam Rosenfeld
I worked with Emili to transfer into a smaller unit. She was amazingly helpful and provide: the best customer service I’ve ever had with CubeSmart.If you need a storage space and are considering other locations I highly recommend this one, if you get a chance to work with Emili you will not be disappointed!
-
August 2023 by Vicki Barfield
I like this storage facility. The manager is nice, and the process is easy. It is very clean and feels safe. I rented from them before, and I had a good experience last time.
-
August 2023 by C Stall
Not a great start. They quoted $117 but with all the hidden fees add ins etc it was $168. Deceptive practices. Then we find they can raise the price at any time. Then we arrived and the place was not open when it was supposed to be. When the employee appeared, she was overwhelmed with phone calls and customers. You don't get the feeling the corporation treats their employees well. She even mentioned that corporate doesn't even warn them when they decide to raise prices. That said they get an extra star for sweet employees who did their darndest to help us. Turns out she wasn't late but dealing with equipment failure. Alone.
-
August 2023 by David B
No need in mentioning CONVENIENT.. that's a guarantee.. totally autonomous.. getting in the facility and access to the storage unit.. the pricing was reasonable for the size storage we needed and the size was 5X5 was perfect..
-
July 2023 by Try Me
This place is dirty. Employees are lazy, elevators are never working always breaking. They recently had a couple of days of burglaries. Instead of replacing the damaged, and jeopardize doors. They just bend them back in place. The structure on those doors are no longer the same, they have weakened but yet they charge you insurance, and will up your rent if you stay there for an extended period of time. Please stay away.
-
July 2023 by Kathryn Hauschild
I liked the security of the facility, I had to enter a code to get in to park and twice more to get to my unit. Emily and Aubry in the office were wonderful and answered all my questions.
-
June 2023 by James Jones
Loved the place but moved to buda so had to move storage places
-
May 2023 by Hunter Jesse A Jones
DON'T STORE ANYTHING HERE. It keeps getting broken into, and then they'll tell you that they're sorry it happened and they're not liable for loss of property. They probably have something in their customer contract that protects them from legal reprisal, but the matter of fact is that they're not providing a safe place for their clients to store their valuables, and as such, it's entirely possible they're engaging in false advertising if they describe themselves as a safe storage facility.So don't store anything here. Don't trust the owner of this franchise, and save yourself some money (And keep your stuff better protected!) by going somewhere else.
-
April 2023 by H M
Sean, who answered the after-hours 800 number when I asked for help after being locked out with my belonging still inside the glass door just after 10 pm last night, was cruel and unprofessional just because he could be.Despite my purse, wallet, keys, and an entire cart containing my personal belongings locked in their building, just 3 feet away from me, leaving me stranded and alone, Sean refused to provide me with a temporary PIN code to open the door and instead dragged it out for over an hour.When the store’s manager, Aubrey, followed up this morning to give me my “first and final warning” for being on site after 10 PM, that was my last straw.I’ve been renting the unit for 14 months and have spent almost $700 on it, yet I’ve never once used the office or met any of the employees as I rented the unit is contactless and use autopay on their app.This only made the abuse that was aimed at me last night and then again this morning more confusing and more disturbing.I will be moving out of the unit this month, and while I hope this was an isolated incident, somehow, I didn’t get that vibe.
-
April 2023 by G Matthew Nicholson
Easy access! Emmili got me set up in the perfect unit real fast.
-
March 2023 by Pauline Rubben
Cube Smart on S Congress is is a nice facility, but it's just plain wrong to double their fee with less then a month's notice. Would not use them again for that reason alone.Response to your response to my reveiw: Oh the managers were very nice and totally sympathized with my frustration.. They felt really bad they had to enforce corporate policy. I understood when you raised it $10 or $12 after a year, but going from $85 to $160 overnight with less then a month to find a new place is just plain GREED, not just to cover increasing costs. And not allowing them to pro-rate a day by day charge if a person goes a day over their stay is just more of an example of corporate greed.
-
February 2023 by Dustin McQuaide
Thank you, Aubrey and team for all of your help. This was the most easy experience I’ve had renting a storage unit. Even more importantly, y’all were so kind and helpful. I will 100% be back at cubesmart when I need another storage unit. Thanks!
-
January 2023 by Stephanie Gregory
Friendly staff, convenient location and easy access to dollys ??
-
December 2022 by Jennifer Joseph
Aubry was great! Always so helpful and responsive to questions/needs.