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March 2024 by Ashley Hardin
The associate that got me squared away was a breath of fresh air! I’m 41 weeks pregnant and helped me unload my car!
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March 2024 by Tia Gunn
Shout out to Forest for his awesome customer service! Made my storage experience quick & easy! Keep being awesome CubeSmart!
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March 2024 by John Aldaya
Easy access, the staff was friendly
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March 2024 by Blayre Hinojosa
Easy process and his customer service.
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March 2024 by RAUL GANDARA
Clean, great staff and good location.
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March 2024 by Kevin Eyster
Very helpful counter help
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January 2024 by Manuel Leos Rivas
The monthly cost increased +50% with a very short notice
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December 2023 by Crypto Magnet
I had a fantastic experience doing business at this facility. The property is great but it doesn’t beat the kindness and helpfulness of Sabrina. She goes over and beyond to insure your needs are met. It’s rare to find such great customer service. Enjoy the comfort and piece of mind knowing your belongings are safe and protected.
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December 2023 by Jordan George
I had a hallway, climate-controlled unit. I think 10x16. Could've gotten a smaller one. Got this unit while in between moves. Now this unit is too far away so I'm getting a closer, smaller one at another company for storing several boxes.Pros• Customer service at various locations. I checked out this location and another nearby one and chose this one and customer service was great at each.• Promotional offer• Ease of accessCons• Some critters like grasshoppers but not many
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November 2023 by Chaya
The lady that helped me start everything from getting a lock to showing me the storage room was very helpful. I was given an extra 3 days to pay when my payday was 3 days after my due date. Accessing was easy and my items in storage were safe.
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October 2023 by juan villacorta
Totally recommend this place, absolutely the best costumer service that I’ve ever seen
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September 2023 by M C
Sabrina is THE SUPER STAR of that company since AT LEAST 2018!!! I'M AMAZED SABRINA IS NOT AT THE VERY LEAST A "DISTRICT MANAGER!" SABRINA HAS TRAINED district managers! I DO HOPE SABRINA IS REWARDED BY THOSE UPPER LEVEL MANAGEMENT DECISION MAKERS; WHO SHOULD KNOW BY NOW SABRINA'S INCREDIBLE PROFESSIONAL CORPORATE, TEAM AND PEOPLE EXTREME TALENTS... BEYOND BONUSES AND ETCETERA! SABRINA IS THE BEST I'VE EVER SEEN IN EVERY PROFESSIONAL BUSINESS CAPACITY!
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June 2023 by Sharal Brown
The storage location that I selected in Wells Branch, Austin ,Texas was disappointing. When I removed my items, there were rats/mice droppings in both storage locations rented. Several boxes had rats/mice urine that soaked through and some was even found on the bottom of one of my mattresses. The rats/mice chewed through several boxes, although there were no food items, and the plastic cover of my mattresses. I am discussed by the outcome.Follow-up: I received a call shortly after the response post from Cubesmart. I assume it was someone in management or in a leadership position. Never once did she address the purpose of her calling me. When I answered the call her response was, "Did you call?". Really!!!? Worthless!!!! No. I. Didn't. Call. What was the point of her calling me? She added no value. She showed no remorse at all. The bottom-line is that I need to call my insurance.Cubesmart, hire people with better customer skills. She has none. I'm dropping my rating to a 1 ?.I spoke with the insurance company tied to the rental space and needless to say that there was a clause in the agreement that protects them from covering any damages caused by rodents. Renters beware!Here is a photo of what I found in one of the boxes. Disgusting...
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June 2023 by dion kester
Super convenient to check in. Without assistance. The woman behind the counter is still very helpful and friendly though. Definitely recommend!
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May 2023 by S Yvonne
5 x 10 - Low price to get you in. Then they increased so much in less than a year, I could no longer afford.
