-
March 2024 by Sheila Cage
I'm always informed when my medicine is up for refill on time. Customer service is very helpful, nice, and professional .
-
November 2023 by Zack KC
Got the flu shot quickly here.
-
October 2023 by Melinda S.
I went to cvs which is the one I mostly use for prescriptions cause I believe the store has gotten a bit more expensive than Walgreens. This one is conveniently 2 blocks from my house. I purposely wanted to be at the store because my son's doctor knew it would cut it close to closing time. She said she'd rush it over as soon as the results came in. Well at 20:55 the results came in and I was at the counter ready to ask. I told the pharmacist my child's doctor was rushing the prescription over and his first reaction was "we close in 4 minutes". I know that. That's why I'm here. He said "it takes a couple minutes to transfer over. You can have them send it to Walgreens. They are open till 21:00." They do not take my insurance. What time do yall open? 08:00. Everyone in my house has a bug but I have to get up at 08:00 to get my child's antibiotics. He could not wait a couple minutes for an antibiotic that is literally a bottle, fill with water, and shake. Instead he wanted, and was, walking out the store at 21:00. What happened to people going above and beyond? Walking out at 21:05-21:10 will kill a pharmacist.
-
October 2023 by Gem White
I received a text message when my prescription was ready. I picked it up using the drive-through. The person that answered the window was quick, helpful and friendly.
-
September 2023 by Matthew D.
Have you ever had a pharmacist disappear behind their computer screen rather than speak with you about the medication you're trying to obtain?I have, at this pharmacy. Sarah is the name of the employee who treated me like I wasn't even a human being. It left a bad feeling with me. I wish I had another pharmacy close to my house. Maybe I should just switch to H‑E‑B?
-
July 2023 by Benjamin Davis
Unfortunately due to my provider, Aetna, being owned by CVS, I am forced to use CVS to fill my prescriptions. While the Briarcliff location is only a couple of blocks away from me I avoid going to that location as the pharmacy staff have bad attitudes and are extremely passive aggressive.
-
June 2023 by Pate Thomerson
Do not go here. Take your business to the CVS on airport blvd. I watched them pick up and hang up the phone multiple times to end the call with their customers online. They did not work on my RX all day, even an after I let them know it was time sensitive. They just don’t seem to care.
-
April 2023 by Gail M.
Ostensibly the name "CVS" stands for Customer, Value, Service." It appears it's easier to come up with a somewhat catchy acronym name than it is to deliver on the promise.I'm a senior with back pain so running around to various stores isn't my idea of fun these days. CVS did their best to make it a miserable experience. Two experiences at two different CVS locations in Austin, TX in the past week have convinced me to NEVER go to another CVS again:1) CVS in Windsor Park on Briarcliff: I scheduled a Shingles vaccine online and showed up at my scheduled time, (confirmed by automated text the day prior), only to be told by the pharmacy clerk that their refrigerator had broken a couple of days prior and none of their vaccines were any good. I asked why they hadn't called or texted me to cancel the appointment since they have all of my info. Instead of an apology, she simply said rudely, "We're too busy." OK. Got it. Zero other customers in the store. Hmmm.2) Leaving there, I located another CVS 2.2 miles away on Airport Blvd and drove right over there. From the parking lot, I called their pharmacy counter and asked if they had the Shingles vaccine in stock. She replied yes, so I asked if I could come in and get the shot since I was right outside. She said no, that I'd need to book an appointment online. Really? I don't think so.I then called my local H‑E‑B market, who told me they give those vaccines and no appointment was needed. Drove there and was in and out in 15 minutes! Bye bye CVS. Will be going to H‑E‑B for all in the future. I suggest to CVS that they either change their name or change their attitude. It's not working for them.
-
April 2023 by B R.
This is possibly the worst cvs on the planet. The pharmacy doesn't even answer the phone. They can't dispense refrigerated medications since their fridge has been "broken" for over a month.
-
April 2023 by Anna H.
the pharm tech with a nose piercing and bandana was so nice and so respectful, he deserves a raise
-
April 2023 by Rocio Arredondo
Fui al lugar estaba una mujer de color la cual fue muy grosera y no me ayudo en nada jamás volveré ahí cvs de la Berman??
-
January 2023 by I L G.
I am one of the few native Austinites that still lives within a 10 mile radius of where I was born, attended primary & secondary school, and now own my home. Of late I am becoming acutely aware of the "challenged" area in which I live. I realize times are socially, emotionally and economically hard but I can honestly say, as a single minority mom, I'm doing pretty well. So, as an upstanding citizen I am of late appalled with the obvious harassment I have experienced TWICE at the CVS on Briarcliff. As I shop, I received intimidating steer downs by two suspect males that, if I didn't know better, were plain clothed security guards. Today's harassment was perpetrated by an intimidating Hispanic male that stood less than 6 feet from me steering...glaring at me! What an insult as I continue to shop at this CVS, regardless of their MANY negative reviews. My experience, prior to these recent encounters, was generally positive. But the tides have changed and this behavior by CVS employees is UNACCEPTABLE! Obviously my years of patronage is not wanted!! So, I'll have to express this sentiment to my family and friends as I take my business elsewhere!!
-
January 2023 by Artem G
Always dirty and nothing stocked ever.
-
January 2023 by Daci Racher
This place is terrible. Pharmacy never answers their phone, they rarely have everything I need in stock. The only reason I keep coming is because it’s the closest pharmacy to my neighborhood but I’m about to start driving the extra mileage just to get to a better one.
-
December 2022 by Tonja R.
The smell is so foul. Like death. The moment you walk in you'd wish you turn around. Really.
