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December 2023 by Google user
To access anyone at the pharmacy, you have to listen to an overly long process plugging their online app. Once on hold, they have the most annoying, cheap, repetitive music where your only reprieve is hearing about their online app again. I’ve been on hold 15 minutes so far only to ask if they have a medicine my regular pharmacy is out of. I swear the music is meant to torture you into giving up \\u0026 downloading the app.\\n\\nI’ve had mixed/ok service from them, but lately the techs or pharmacists behind the counter seem miserable and as if they’d rather be slinging burgers. I’ve had more cheerful CS from many fast food places. I feel like I’m bothering the workers here. It’s probably not their fault. The store is very rundown and seems understaffed. I doubt they pay well. I only go here because my insurance forces me to get my scripts here or pay full-price. It’s a racket. “Let the market decide…unless companies won’t allow customer choice.”\\n\\n24 minutes and I’m still on hold.
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November 2023 by Hector G.
went to buy a snoopy puffer jacket and the employee who answered the phone said "ha ha I bought them all, there was a whole box full". I asked if he was trying to resell them and he said "nah just going to sell them to my friends for more money". This should illegal and is wrong in so many ways, hope you make all the money you want! Greedy bastard
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August 2023 by Bette P.
self check out machines only make these employees lazier. It's just really ridiculous. There was an older gentlemen had to be in his 80's waiting to check out when I walked in. 15 mins later.. I was done w my shopping, used self check out and this poor man is still waiting patiently for an associate to check him out at the counter. I walk around the store to find the cashier, bc thats soo wrong and the old man could barely stand. I found the clerk in the back talking to a pharmacy staff. having a great time, conversing and laughing, all while resting him body against one of the stalls, no care in the world. I told him about the poor man waiting for him and he replied with some smart ass comment. About how he's the only one there and that he IS management, idk, whatever, idc. This review is for my last visit which was about over a month ago. I never posted till now cuz I forgot and found my receipt of that day
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April 2023 by Stephanie J.
Very snotty clerk. I went in to buy Temptations treats for my cats. The one guy I found on the floor could barely be bothered to answer my question about what aisle the pet food was on. When it came time to check out, there was no one at the registers, just self-check-out. The machine wouldn't check out my items, so I had to follow a register sign that said "See Aisle 7." Where I found the surly guy. When I told him I'd like to check out, he asked, "So, are you scared of robots?" Indicating I was incapable of self-check-out, when in fact the self-check-out just wasn't working properly. Very annoying. I shouldn't get creepy judgment from clerks when I go into a store and try to buy something. And, yeah, there should be actual clerks at the register. There's another drugstore (different company) just up the street---where the people are nicer and have no attitude. I'll be going there in the future.
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March 2023 by Deb H.
I've been using this pharmacy for Rx medications for 3+ years and over the past year, service has been declining drastically, including them not having my medication at my usual monthly refill time (they should be scheduling this since I'm a regular customer with the same monthly medications). When they don't have my needed medication they frequently can't tell me when they will have it in stock for me, and I'm not referring to medications that are on national shortages, I'm talking about readily available prescriptions. Also, having to wait extended periods of time in line at the pharmacy due to slow handling of customers, has been very frustrating. All pharmacies lines are slow moving but this is far beyond the average situation. They appear to be very short staffed and all of their staff is multitasking at all times (on phone and with physical customer at the same time for example). Another problem that I had at this pharmacy is when my doctor would send in 3 prescriptions for a controlled substance, all at once, and they were written for one month at a time (due to controlled substance laws). When I would try to fill these prescriptions EVERY SINGLE MONTH they would tell me that my doctor never sent it in and that I needed to contact the doctor. EVERY TIME they were proven wrong by my doctor's office, and just didn't look hard enough OR their system is not able to handle such requests. The fact that they made me call my doctor every month because they couldn't find a prescription that they had, I'm sure was very costly to my doctor's office, and they should be embarrassed by this. When they would ask me to call my doctor for the prescription that was already on file, I'd call my doctor and the office would tell me to call CVS back to tell them what date the prescription was sent to them to help them find it. So I'd call CVS back with this info and 80% of the time they still weren't able to locate it. Then I'd have to call the doctor back and the doctor's staff would conference call CVS and me to get things straightened out. Every single time it was evident that the prescription had been at CVS all along, and was never my doctor's error, like they always told me. How is this good business? It's one thing to waste customer time but its another to waste doctor's staff time. And to imply monthly, that a doctor is incompetent to a patient, is horrible. I'm sure this sort of thing is part of what keeps driving our medical bills and insurance costs up, to help doctors cover the cost used to pay their staff for poor pharmacy operations. NEW PHARMACY/NOT CVS Experience: I've changed pharmacies over the past 4 months and couldn't be happier and things have been perfect at my new pharmacy. New pharmacy has never been out of any of my meds (even ones that are on national shortage), and they have never had any trouble locating any prescription that my doctor has sent in. The waits in line are not very long, the staff handles customers quickly. They also seem to have plenty staff and no one is multitasking, only dealing with the customer in front of them when with a customer. I won't be going back to this CVS for prescriptions ever again. I feel bad that I caused my doctor's office so much trouble by not changing pharmacies sooner. Lesson learned.
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January 2023 by Greg Hertzak
Worst pharmacist I could imagine. She goes out of her way to make simple things complicated and does not care if have your meds or not. She is also very rude and unprofessional. Avoid at all costs.
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July 2022 by JoJo D.
It routinely takes three -five attempts to pick up any prescription called in here. On my last attempt, at 2:45 p, we sat in line at the pickup window until 3:51. We were the fourth car in line when we pulled up. They close for lunch. The time changes periodically. Hopefully you guess the time right! It's currently 1:30-2, but expect the window to be out commission anytime in the 1-2:30p range is fair game. The last two employees insisted on keeping the window closed while saying they couldn't hear us, then getting our info wrong five or six times and arguing that there was nothing for that name. Other locations have nicer folks, but all of the CVS sites in Austin seem to have become extremely slow in the last year. We are moving to HEB wherever we can- their pharmacy pick up line is fast.
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June 2022 by Jess Moss
I bought expensive probiotics and all turned out to be well past their expiration. (The dates were inside the package after opening). You can wipe dust off many medicine bottles in the store. It's June and there are valentine's and Easter items that aren't on sale. There is a case of bunny planters with dried air plants that no one has watered for months. Makeup shelves were disheveled and difficult to find items because no one put them up properly. Absolutely disappointing experience. I don't know how they get away with the state of the merchandise like it is. Definitely not up to CVS standards and in some cases health hazards. I'll find another location from now on.
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April 2022 by Mike W.
Very poor Customer Service. Was told I need an appointment for my COVID shot. I understand that. How and in the manner I was told was not cool. I drove 20 miles and was basically told adios. Small female with a mask on needs to attend customer training school ASAP.
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January 2022 by Heather B.
The store felt crowded and employees seemed sparse. Prices are higher than their competitors. Checking out I was directed to self check out. There are two stations and they are very close to each other. Someone was there unmasked and it made me uncomfortable. So, even though the employee could check me out, I waited until the customer left, so I could check myself out.
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October 2021 by Donna R.
The West Anderson Lane pharmacy has been on a sharp decline since Covid started. Short staffed, rude at times, it's not my favorite place to go. We've been going to this pharmacy for decades. It's such a disappointment.
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July 2021 by David R.
This CVS pharmacy is terrible. They got the order wrong it had terrible attitude. Even the pharmacist was borderline rude. Pick another CVS or another pharmacy where the people are pleasant and competent.Good luck with these guys
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October 2020 by EG
Staff doesn't communicate effectively
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April 2020 by Jordan
Pharmacy was understaffed with COVID stuff going on and the drive-through has always been impossible, but the staff was excessively gruff and rude this week. I waited 2 hours for a pickup, got kicked out of the store and told I couldn't hang around, and then finally went in to get my prescriptions, only to be told they didn't even have one of them in stock and I'd have to drive across town.
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May 2019 by D B.
Save yourself & go elsewhere, even if it's not close. This place is not worth the trouble.
