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March 2024 by Michael M.
We looked at many different jewelers in Austin, across Texas, elsewhere and also online. For Austin, we narrowed the list down to a handful of jewelers based on reviews. Our experience with Diamonds Direct (primarily Peaches but also Lou) was outstanding. We were greeted by name when we walked through the front door. We had shared by email following a call some fairly detailed information on the type of ring we were looking for (3-4 CTW round diamond eternity band with some setting preference details as well), and Peaches was well prepared to show us some excellent rings that matched what we were looking for. The Diamonds Direct selection in their showroom is outstanding. We had a wonderful experience with outstanding customer service -- thank you!
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March 2024 by Shashikala P.
I usually buy my jewelry in India, or Indian jewelry shops here in America, but decided to look for other non Indian jewelry shops for buying my ring(anniversary gift), checking out the reviews and reading the reviews, we just went DD, just to see the collection, Jennifer helped me out, they have so many options to choose from, and Jennifer was so friendly, patient, helpful, knowledgeable and the best thing I loved was, she wasn't pushy at all. I picked the ring and it was made in couple of weeks and I'm in so love with it, and definitely will be back soon!!
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February 2024 by Eliran Y.
Anat, the owner was so knowledgeable and nice I highly recommend her service! She really help me to get exactly what I want in a tight timeframe . Also, the price was fair and the quality is amazing. Thank you very very very very very much.
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January 2024 by NATALIE SOSA
We started our search in San Antonio and we did not feel the "experience" you are supposed to feel. We felt like just another customer. A ring is a moment, a purchase to last a lifetime and I feel like when you're in the service of love, the experience should be the same. I placed a phone call to Diamonds Direct in Austin and Claudine answered; In the three minutes I spoke with her, I felt more like a bride-to-be and felt so respected and heard, more than I had with the SA location. We made the drive to Austin and had the best experience we could have ever asked for! I was very particular about the type of ring I wanted and ended up with a custom design. It took 5 months, but Claudine and Diamonds Direct Austin were nothing but accommodating and patient! I have nothing but love and respect for her and the Austin staff. She was prompt, insightful, and just the sweetest! I am so happy we decided to go to Austin and we will be back for our bands! Thank you Claudine and Diamonds Direct Austin for the best feeling and experience, the once-in-a-lifetime feeling!
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January 2024 by Or Ashkenazi
Can’t say enough amazing things about this place! We bought both our engagement ring and wedding bands from Peaches and Anat. Amazing, warm, caring people and so many options to pick from! We are so so happy to have found them.
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January 2024 by Keri Martinez
We've been going to Diamonds Direct for years & have never been disappointed! Brooke has been our go to salesperson for many items. She is amazing! For our 25th anniversary, my Husband had a very specific ring in mind. She brought in the perfect stones, picked just the right jeweler & helped my Husband create the most amazing ring! He then called her & wanted a matching necklace for Christmas. Again she had the perfect necklace brought in to match my ring!! She is so patient & really listens to you. We will be return customers for life because of her excellent service!!!
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January 2024 by ashton wood
Had an amazing experience here at Diamonds Direct. The environment is friendly and welcoming, as well as all the staff! One individual that did an amazing job helping my fiancé and I through ring shopping was Lisa Perez, her outstanding hospitality and knowledge was beyond matchable. You can see the love she has for jewelry just in her face! She is a star in this world! Great job Lisa thank you!!
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December 2023 by Jesse B.
Great customer service and pleasant experience! You can definitely tell Diamonds Direct has high expectations and their staff is very knowledgeable about their inventory. I had the same experience when I originally bought my wife's engagement ring 5 years ago at their Dallas location. My only negative would be the parking. Their location is located at The Domain which is already a busy area. They have spots blocked off for their customers only but it was tricky trying to park my truck in one of their spaces. Since my wife and I were in the area we decided to take her ring in to get cleaned for the first time. After about 10 minutes of walking around and looking at all the rings, watches and earrings the lady presented my wife with her ring. It looked brand new!
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December 2023 by Shaleen Ramos
I always am so very happy to go into Diamonds Direct and see my friend cause I can call her friend Claudine she takes such good care of me anytime I come in no matter what I need she is there for me and the jewelry is impeccable. Her taste is phenomenal, she’s always so happy to see us. The team at Diamonds Direct is just wonderful to us. I will never ever go anywhere else for any jewelry and I don’t care what the cost Diamonds Direct meets and beats it every time.
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December 2023 by Jacqueline Finley
Angela Alba was absolutely the outstanding! Very attentive to my needs and took care of me quickly and efficiently. Diamonds Direct is truly one of my favorite stores and the customer services is hands down top notch! Definitely recommend them always ❤️(and champagne makes the experience all the best!)
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December 2023 by Bailey T.
Today we came into DD ready to buy wedding bands. We were profiled immediately as we walked through the doors. The lady that helped us was less than thrilled. She acted like we were wasting her time. We left and went elsewhere. I don't recommend wasting your time here. Employees definitely need training on bias, discrimination and professionalism. I hope no one else leaves here feeling the way we did today.
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November 2023 by Blake Nakamura
TK was outstanding. He made the process of making a big decision easy. They were extremely informative and patient with their education. Was able to get the prefect ring that was in the budget and size. Thank you again for all your help. We will continue to be a part of the diamonds direct customer group.
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October 2023 by Laura Sykes
Jennifer did an amazing job at restoration, matching, and replacing the damaged diamonds on my ring back to beautiful!!!!! The entire staff at Diamonds Direct has been amazing!!! I feel so proud today!!
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October 2023 by Mariah Damon
Peaches was the best! My fiancé and I came in with the intent of finding wedding bands and with her help we did just that. She was very engaging, personal, knowledgeable and genuine. We had a lot of laughs during our visit! Come see her to help with all your jewelry needs! Thanks again:)))
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October 2023 by Perla Huxford
My experience at Diamond Direct was very excellent. Our sales representative Michael was exceptionally patient and knowledgeable to assist us in finding our perfect engagement ring/wedding bands. He listened to us and provided us with amazing service and a great sense of humor. I left the store with a smile so big ☺️.
