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February 2024 by Lindsey G
Was locking for a dinning set....rude employees...Place is a joke. Guetto people.
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February 2024 by Ikaitana Torres
The Woman clothing manager Catalina was very rude when I told her that I wanted to return something because it had deffects but she said I could not return it after it had been used but the return policy said that If it had deffects you could return the item. And even when I told her I had only wore it once she would not let me return it. After that I got really mad so she threatened to call security. Later that day I tried to do it Again and this time I went to customer service but she was also there and instead of helping me she did not do anything and when we left she started laughing at us.
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February 2024 by Jennifer C
Great petites section.
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January 2024 by Casey Smith
The gentleman and customer service was very rude to me when I was just asking a question to understand their policies. They wouldn’t accept my returns at customer service even though I had done it in the years before returns can only be done at the department of they’re from, I just didn’t understand why but somehow a young woman in the department that I went to Had all the information for me and was very helpful and kind. I understand that working in customer service sucks. And working in retail based on commission can also suck Just be nice.
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January 2024 by Claudia Maldonado
It has so many beautiful things to decorate your house and the clothes are very beautiful
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January 2024 by Lulu Casas
If the ladies hear you speak in Spanish, they ignore you, in all departments it is the same!
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December 2023 by James H.
Enjoyed a festive VIP Christmas Shopping Night at Dillard's Barton Creek by winning the first gift basket raffle of the night. The invitation only event with special store hours with the staff dressed up in Sunday best was nice touch by the store. My wife got to find clothes to her liking with additional staff assistance. It kind of felt like one of those classic movies and you're shopping for a special person with everyone being excited that Christmas is near.
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November 2023 by Charlie Elliott
I buy most of my clothes here. They have the best stuff.
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October 2023 by Mei Sunshine
Only a good place to shop if you want to be left completely alone with no one willing to help you do anything at all. they should just use self checkout and self returns like amazon versus investing in that crew.
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September 2023 by Miles Ry
I went in on 9/9/23 and was in need of dress pants for work. A gentleman named Jacob came in like a superhero and helped me find exactly what I needed. He professionally sought out my problem and provided me a solution. He even went out of his way to help me when I just wanted to look at suits on Clarence. He gave great insight on the fittings of pants and overall just provided great conversation. I will be recommending my coworkers and friends to seek out Jacob. Jacob, if you are reading this, you rock man.
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September 2023 by Daniel De La Pena
I purchased a bottle of cologne from this store. When I went to open it the bottle was broken and the cologne had spilled out into the box. I came back and spoke with Caleb, he was very understanding of the situation and was able to help me exchange the broken bottle for a new bottle with no issue. Definitely appreciate the outstanding customer service. Will be coming back for sure
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August 2023 by Aysa Yadlowsky
The woman in the furniture section was incredibly rude. My friend and I were looking at items for our apartment and were casually laughing and talking (God forbid).She approached us as we were looking at a chair we were interested in when she proceeded to call us children and suggest that we leave. We were most likely going to buy the chair but her horrible attitude prevented that. I would suggest that this Dillards location reevaluate their staff to prevent this unacceptable customer service.
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August 2023 by SloaneMalee
My friend and I (both adult age) were walking around the furniture section, as we had come into Dillards to find some things we needed for our apartment. We happened upon a desk with a funny name, so naturally we both laughed and my friend took a picture of the tag. Suddenly we heard somebody say “Children, go play somewhere else!” and turned to see a saleswoman looking at us. I responded, confused, because we are both ADULTS and were causing any disturbance. She repeated her line “Children, go play somewhere else!” so we said okay and left. Weirdest experience I’ve ever had in a store.
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August 2023 by Jillian Getman
I went in because I received a defective product and tried to return/exchange/store credit and no one helped me or would let me return and it was an expensive item. I shop a lot at Dillards and typically don’t have issues, but this was messed up.
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August 2023 by Melvin S.
I would like to share this with you all regardless how you personally feel about Dillard's. But in my opinion, Dillards at Barton Creek square is awesome because of the employee Luz. she's in the Men's Department on the second floor. She's amazing with her service and integrity. That's a far better service than anything you can ask for. Good to know we still have good people around. Good job to Luz, she's that beautiful young lady on the second floor in Men's department. Say hi to her is you see her. Thank you and most of all thank you Luz for assisting me.