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December 2023 by Mike B.
During Thanksgiving 2023 parking was ~$40 per day (plus fees) due to surge pricing, almost $200 for 4 days! TPS was my default choice, but is now my choice of last resort after other options are exhausted.
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December 2023 by Adam B.
15 minutes to pick me up from their lot and take me to the airport.Over 30 minutes to get picked up from the airport. I called to check on shuttles and was treated rudely.
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November 2023 by Eric R.
Do NOT get the detail service here.For matters of convenience, I bought the "complete detail" along with my parking. I keep my car clean so it really just needed a detail - that is not what happened. When I picked up my vehicle, all of the little nooks and crannies you expect to be addressed by a detail were still dusty/debris filled. The entire interior was covered in overspray of something like Armor-All. Not wiped down, as you could see the spray patterns. As a result, the seats, buttons, handles, steering wheel, pedals and windows were all varying degrees of oily, sticky, or slippery. The products they use don't smell great, either. All in all, it ended up creating more work for me to clean the mess they left behind. Cleaning the inside of oily windshield in the dark is about as fun it sounds.As a parking service, it's great. The drivers/attendants are friendly and helpful. I may use them again for parking.
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November 2023 by Jason C.
This is the second time they will not answer the phone when a driver is not available
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October 2023 by Liz L.
I was unaware of the pricing and thought it would be competitive with all the other park and ride companies nearby that charge $10/day for covered parking so I wasn't concerned. When I pulled up to the kiosk to check out, my jaw dropped when I saw that I owed $98.32 for 3 days. $33/day is completely ridiculous!! I could have valeted at the airport for a cheaper price!! I feel like I was robbed and will never park here again. Their deceitful parking practices are unacceptable.
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September 2023 by Sushant A
The shuttle service was great and very frequent, but it is not great for EV cars specially in Texas heat. Advertised as covered but a tarp is really not going to cover the dust and everything that was left on my newly washed car by the time i got back in 3 days. My battery was almost drained, which is expected for EV cars when the battery heats up in hot summer.
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September 2023 by Lea N. Comte
The ease of reserving my spot online, parking, and being shuttled to and from the airport was exactly what we needed for our quick weekend get away. Since we were only parking for a few days, it was way cheaper than getting a ride share to and from the airport.
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August 2023 by Teresa Kendrick
We always have an excellent experience with Parking Spot West. Pick up times are almost immediate, drivers are courteous, and their whole system is like clockwork. We depend on that clockwork to help make our travel as seamless as possible. Thank you for the dependable service.
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August 2023 by Kyle Kiani
Beats paying for airport parking! Highly recommend ? This location is only about 5 minutes away from the ATX airport, and there is a shuttle service both ways. Covered parking and very friendly employees! 24/7 service! There is an app and website to make reservations now or later. Subscribe to email list and join membership program for free for promotions and discounts :)
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August 2023 by Conner Olsen
I flew home and I had a flat tire. It was 100 degrees out and the driver, Mike, took my pregnant wife and toddler to the lobby and set them up with water. I proceeded to change the tire and was stuck because I didn’t have the right ratchet wrench. 45 minutes later Mike came back to check on us to make sure we got off okay. When he found that I was struggling to change the tire, he spent his break going to his personal car, grabbing his tools, and coming back to help me out and send me and my family on our way. Mike and the other drivers were so kind and made sure we were well taken care of. Thank you!
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July 2023 by Jack F.
Great pick up and delivery to the airport with d as safe covered parking. Friendly and helpful staff.
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July 2023 by Rick Roland
This is one of the highest offsite parking I have ever seen. The signs are not clear regarding the cost, and you can only pay by swiping your credit cars to park and swiping the same card to exit. Total cost charged to my card was $336 for 13 days.That's more than parking at the airport itself.
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July 2023 by Noah A.
Beware of dishonest pricing. My first time trying this place. The sign had one price and I was charged over double. When I asked the agent at the gate they just said "I know it's terrible". state travel reimbursement policy wont allow for rates this high so I'm hosed. Don't park here.
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July 2023 by Martin Blinn
Parking spot has always been good, as far a airport LT parking goes. The water is a nice touch and the rewards come in handy at vacation time. The company I work for requires us to travel extensively and has two preferred airport parking suppliers, of which one is The Parking Sport.I was shocked last week when I booked and noticed that the fees at my local parking sport doubled from one week to the next. Just like that. No advance notice, no incremental adjustment. I dont pay for it, I know, just hate it when organizations exploit current market conditions to substantiate this level of increase. For what its worth, I am planning to contact our travel company to share the latest daily price list and ask if they would reconsider Parking spot as one of their preferred vendors and I am certainly changing my current default provider.RESPONSE TO PS REPLY: If you look at the negative reviews on Parking Spot, please note that all responses from The Parking SPot are similar "Please email us...find out where you parked......so our team can take a look". I mean, I did this review for Parking Spot West - Austin. How much more information would be required? Parking Spot D16? This increase in fee's seems to be demand driven, I would guess. I went back to the site and booked a different date range and the fees were within acceptable range. Makes me wonder? Just be careful, it seems their pricing is not consistent/ standard
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July 2023 by Jim S
I will never park here again. I had a 4 day trip booked - unfortunately the trip got cancelled at the last minute and the parking spot people refused to refund any of it. I expect them to charge me for 1 day, which would have been reasonable, but charging me for 4 days ? Come on.
