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February 2024 by Cassandra O. James
The bathtub was not cleaned properly. The toilet made a terrible screeching sound when flushed.The bed and pillows were exquisite.We were told parking was free but then got charged. We made our concerns known but never heard back from management ?Food & drinks: The nearby restaurants were great.Noteworthy details: I loved the architecture of the property ?
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February 2024 by Robert Bryson
Title: Disappointing Experience at Hilton Doubletree - UT Law ConferenceMy wife and I recently attended a conference at the Hilton Doubletree. From the outset, we faced challenges, as there was no bellman, valet, or carts available for conference materials. This lack of support for exhibitors was surprising and inconvenient.While setting up, I encountered a security concern when sharing an elevator with an vagrant individual. The hotel staff's delayed response to the situation added to our unease. Subsequently, our room, although spacious, had noticeable issues such as peeling carpet, exposed wires, and a sagging bed.Despite being forewarned about ongoing renovations, the noise disrupted our stay. Notably absent were valet services, bellmen, and carts. The room's dated condition, coupled with a lack of nearby power supply at the desk, left us dissatisfied. There was an absence of TV apps, and only a few direct tv channels. Trying to use our Amazon Fire Stick on the TV, proved to be unsuccessful. They obviously had the HDMI ports turned off for guest usage.In summary, our experience at Hilton Doubletree during the UT Law conference was marred by security lapses, room issues, lack of television entertainment options and the absence of expected services at a Hilton Doubletree. Future visitors should be aware of these shortcomings. There was a cart available upon leaving.Eagerly anticipating the comfort and security of our own home and bed, it's unlikely we'll consider returning to this hotel for a conference in the future.
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February 2024 by V Jones
What a great induction ceremony!!!
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February 2024 by lettie rife
I went to an Event there the restrooms were spotless and the lobby looked
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February 2024 by Mahmudul Alam Shakib
Stayed here for a technical conference. Booked the hotel at least a month before arrival. I arrived 2-3 hours earlier than the check-in time. I contacted the customer service before I arrived and requested for early check in. They said they will try. Once I arrived they behaved as they never received my request and denied me early check in. I had to wait in the lobby for that couple hours and they didn’t hand me the keys over even a minute before the usual checkin time.I never had this kind of experience with any Hilton or other hotels. Hope they will try to improve their customer service.
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February 2024 by Braser
Almost half of the hotel is under construction. The pool area is part of that. And the garage entrances into the hotel are closed, so you only have the 1st floor entrances. I'd wait until construction is done before visiting again. Their key card system was having issues too.The room was clean with plenty of furniture, but it needed a foot stool.The gym had dumbbells up to 75 lbs but were missing some. The weights area was also dimly lit. Maybe it'll be part of the construction later.They should turn their rooftop over the meeting rooms into a green roof, so there'll be something nice when looking out the west-facing windows. That should be part of the construction later.Lastly, there are no first floor rooms here, so it's harder to make a quick getaway.
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February 2024 by Mark Hanson
Reserved king got a double but got free breakfast to make up currently doing
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February 2024 by Sonia Curiel
Nice hotel, housekeeper did an amazing job! I would come back and I definitely recommend!Rooms: My room was nice and clean!Food & drinks: Restaurant and a Starbucks downstairs is always a plus!
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February 2024 by Bonnie Mathias
Nice place. Has construction happening. Hopefully
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January 2024 by Atalie Watts
Renovation is causing a few problems, but service is top notch. Counter staff and restaurant staff are friendly and professional. Mehmet in the restaurant/bar is an old-fashioned gentleman with a kind smile and courtly manners who whips up a delicious Rum Punch and serves dinner with the genuine hope that it will be enjoyed.
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January 2024 by A Gee
Tyra was the best guest services agent EVER!!!
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January 2024 by Joel Arrona
Rooms: Our room was very clean, cozy and comfortable.Food & drinks: Mehmet is such a wonderful bar tender, he prepared my family and myself the best drinks at the bar. He had great conversation and made sure our drinks were doubletree quality. We enjoyed spending our new years eve at the bar. Thank you Mehmet.
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January 2024 by Anaa M
Disgusting is the least I could describe my stay in this hotel room???. HAIR EVERYWHERE on the PILLOWS , bathroom FLOOR , and even the SINK! The beds were in such a SORRY STATE that I ended up sleeping on my own towel.And the curtains? Stained, dirty and smelly with the rug covered in who-knows-what. Dust seemed to be the theme , as it was everywhere. Don't even get me started on the bathroom. No face tissue!As for privacy, forget it, Curtains if it is not closed properly anyone passing by could see inside. The noise level was unbearable; I could hear every movement of the cleaning staff and every conversation outside as if they were in the room with me.Honestly, I was just counting the minutes until I could check out and put this whole experience behind me.Rooms: Dirty
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January 2024 by Justo Aguillon
Easy to get to. The room and hotel was clean. The location is close to everything I needed for the weekend.
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January 2024 by josh nebenzahl
Food & drinks: Great wings at the bar
