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February 2024 by mtn gymnast
Excellent hotel with excellent breakfast. Christina at reception was absolutely a gem. Her enthusiasm and kindness was exactly what you want when you check in. She even wished me well in a presentation I had to give. I have never felt so well cared for as a customer. I wish everyone e was like Christina at hotel check in. She really wanted me to enjoy all the amenities. That felt great. I can’t say enough great things about her.
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February 2024 by Amir Dehestani
Really love this hotel - great location and a really pleasant check in experience - thank you Christine!
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February 2024 by Gail Conforti
We are here all week to celebrate with family who ran the Austin marathon. We have a handicapped room for my elderly mom. The beds are ridiculously low and hard to get out of and there are no chairs with arms in the room. We’ve had to ask to have the room be cleaned, it’s not automatic. Breakfast was great over the weekend but has gotten skimpy during the week. Drinking water is available in the lobby and there is a charge for bottled water. The location worked out well for the marathon and we can get anywhere in a short Uber trip. Overall, disappointed in our choice to stay here.
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February 2024 by Sean O'Day
Had a lovely stay at the Element in Austin. Great location that’s working a mile or two (walking distance for us) of all the places we wanted to see (Sixth Street, Franklins, Antione’s, Continental Club and South Congress, Rainey street etc).What made our stay all the better was the ever cheerful and helpful Christine. Every morning we were met with an enthusiastic smile and a sincere desire to help us. She made checking out the free bikes (to tour the waterfront path) a breeze and accommodated our every request. Top notch customer service!
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February 2024 by Michelle Blag
Welcoming and friendly front desk staff, especially Ken! Everyone is professional and kind, even when they are busy. Well done ??Food & drinks: Fabulous bakery at Caroline’s. Try the Nutella Morning Bun ?
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February 2024 by Lance McInnes
Christine at front desk was absolutely brilliant ! Incredible customer service! Great professionalNoteworthy details: Christine at front desk was awesome !
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February 2024 by Benjamin Haise
Great location, solid breakfast. Staff was friendly and attentive.
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February 2024 by Devon Davis PA
Love this hotel and location is great too. Bar areas are fun and everything is clean and like new. Roomy bathrooms, larger mini fridge so everything fits and the laminate floors are really nice to keep room tidy and for those of us with allergies, and did I say really clean??Because everything is really clean! What a great young lady Christine is, as she was kind enough to send a little Texas welcome to our room, she must have read my mind! When we checked in yesterday Greyson was really nice and answered our all our questions. Loved the room and the few 1408 and the kitchen area is a bonus too. The Valet is friendly and fast/efficient..We love Marriott bonus points per night right now so this was a win win for usWalkability: So close to restaurants and bars or just stay here and enjoy the restaurant/bars here.
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February 2024 by Margaret Pool
Christine was super informative and extremely nice!!!
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February 2024 by Marc Magpayo
Traveled to Austin on business and a coworker recommended this hotel. The Element is centrally located in downtown with plenty of food options within walking distance. It’s also only 1 mile away from Franklin’s BBQ which was my first stop after checking in. The hotel has a very modern look and feel to it.Christine, the energetic young lady working the front desk, was amazing - she was so very welcoming, nice, and helpful. She provided a detailed breakdown of the hotel - bikes and computers for general use, breakfast and wifi included, and happy hour Monday through Thursday (I think it’s these days) with wine and a cheese board. I don’t remember everything this hotel provides to its guests but it’s quite extensive.The room (a King bed room) is quite spacious and homely with a mini fridge, microwave, plates, bowls, cups in addition to the other amenities you expect from hotels. I got a room on the 22nd floor and the view from the 3 huge floor to ceiling windows was awesome. The view from my room was a very nice perk to have while getting some work in.
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February 2024 by Christopher Freeman
Great spot, good food options on site and nearby. Service was excellent both hotel and restaurant. Christine was extra pleasant at the front desk when I needed a few
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February 2024 by Jenifer Huestis Boss
Christine is great!
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February 2024 by Kelly Blanscet
Christine went out of her way to make our stay memorable! This is the perfect place to stay when attending local music events!
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February 2024 by Vishan Gupta
Right in the downtown area. Multiple Marriott brand hotels in one building.It has a busy lobby especially if you check in late at night.I am not sure why they did not do room service till the time I did not inform the front desk.Hotel rooms are clean. Has microwave and other vessels to do some self cooking using oven.Breakfast is very basic...not much options.
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February 2024 by Eric F
Quick trip for work. Everything was great. Service was so professional. Shout out to Christine!!!
