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July 2025 by Robert Hathhorn
These people can't folllow instructions, they don't listen. I said to leave the package under the carport. You put it on the front porch. This is the second time this has happened.
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June 2025 by Nathan Lindsey
Delivered and installed my new Nordictrack treadmill without issue. They were here less than an hour and did a fantastic job.
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June 2025 by Wood Jerry Gelin
I am absolutely stunned by the level of incompetence displayed by this company. How does a delivery team forget to load an entire king-size mattress—one of the main items scheduled for delivery? This isn't a small oversight; it's a complete failure to execute the most basic aspect of their job.
It’s reasonable to expect that before heading out for a delivery, someone would inventory the truck and double-check that all items are on board. Apparently, that basic level of professionalism and attention to detail is too much to ask here. This wasn't just a minor error—it shows a serious lack of organization, communication, and accountability within their operations.
To make matters worse, there was no proactive communication or apology—just confusion and delay. I had taken time off and cleared space in my home for this delivery, only to be left frustrated and inconvenienced.
This experience was beyond frustrating and has completely eroded my trust in this company. If you value your time, money, and peace of mind, I strongly recommend taking your business elsewhere.
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May 2025 by HBL
During NordicTrac treadmill delivery, Elephant Moving and Storage damaged walls in my new home, left trash everywhere, tried to cover up the scratches by spitting on them and wiping them off when we weren't looking, and ruined $$ play mat my kids use. Zero help from the company. The assembly was fine, but the service and lack of respect for my home is unlike anything I've every seen. Looks like this is par-for-the-course given their reviews. AVOID.
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January 2024 by Claudia Murphy
After a cancelation due to the busy holiday season, I received my package. The delivery men were both kind and professional!
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December 2023 by Miles Milton
Called to speak to someone about a move I am going to make and after saying hello good morning they just hang up. I’ll be taking my business elsewhere and will never recommend them. Terrible customer service. I would not put even 1/5 stars but there’s no selection for 0/5
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August 2023 by Frankie Chambers
Stellar, Incredible! Extremely careful, very professional and personable pick-up and delivery service.
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August 2023 by Dorothy Winstead
Professional, honest and reliable. We had a good experience with Elephant and would recommend.
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August 2023 by Sam Greenberg
No one contacted me about my delivery and my package was not delivered. No one contacted me to reschedule either. I cannot get ahold of anyone by phone and from what I’ve read in other reviews, I may never hear from them. They have over $500 of my belongings.
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June 2023 by Erin Stephens
I “ordered” (I’ll explain why this is in quotes) reusable moving boxes a few days ago from this company and received a confirmation email. However, I was confused because when I ordered, there was nowhere to input payment information, addresses where the containers would be delivered to and picked up from, or the time frame I would be renting them.I assumed the company would contact me to get this information and the confirmation email was just sort of like a quote or to reserve the containers. I decided to call them instead of waiting for them to reach out to me in case I was incorrect on this, but they never answered their phone. I left a voicemail including my name, email address, and phone number and still no one has returned my call or tried to contact me in any way.I was worried at first that this was some sort of scam, but since I never put in any credit card information, it can’t be a scam; it’s just a terrible, disorganized company.I only ordered from them because everywhere else in Austin that provides reusable moving containers is fully booked. I’m used to using Bronko Box, which has been a super helpful way to move in the past.After reading other reviews, I wouldn’t go with this company for anything! I thought it was an easy job to get moving boxes but apparently they’re bad at everything. I don’t even think they’ve responded to a negative review in 6 months and when they do they argue with the customer.I’m never going with anyone but Bronko Box ever again!
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February 2023 by Bernard Blevins
I was very impressed. Pick up, delivery and drop off was smooth with no complaints whatsoever. If I ever need help again, Elephant would be the first number I call.
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February 2023 by Emmanuel Kimaro
These guys are great. Very professional and knowledgeable. We only had a small furniture delivery job but they were very helpful. I would definitely call the again.
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January 2023 by Melody Hylton
From start to finish, this company was an absolute pleasure to work with. I used them twice, in 2 weeks and each time, the deliveries went without a hitch. The guys were careful and patient. Nothing was rushed. I have never had a furniture delivery and installation be so stress-free and without any damage at all. I would highly recommend them for any furniture delivery.
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January 2023 by Ardelle Paul
Everything was swift and hassle free! Very professional and friendly and went above and beyond. They come highly recommended and i see why. I will be using their service again.
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December 2022 by Joan White
Very professional and courteous! They call ahead of time so you know when they are on their way. The delivery men act professional and do a magnificent job. Office staff is also responsive and courteous. They are wonderful to work with!
