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February 2024 by Colin Vandergaw
Where to begin? After having a previous negative experience (with AMLI on 2nd - I was flooded out twice in four years), I thought that a change of pace might be nice. After all, I still liked this corner of downtown, and anything is better than being flooded out twice, right? And the price seemed almost too good to be true. I was about to find out why..* After lease signing but prior to move-in, staff seemed disinterested in providing square footage information for storage units, prioritizing other potential residents over existing ones. At one point I was told that the locker I was in was unlocked, so “I could come over and measure it myself”. This seemed odd, but..* Upon move-in, the apartment was not cleaned - which not only left me with a dirty space but also incurred additional expenses as my movers had to remain idle while last-minute cleaning took place (see attached photos). I was denied reimbursement by Elle West. This should have been my 2nd red flag.* Maintenance seems borderline nonexistent. Despite three requests dating back over the last two weeks, my tub remains clogged, and I get to shower in ankle-deep dirty water.* I pay for secure parking in the downtown garage, but the system mainboard has been broken for weeks and there's no ETA on resolution. Until then, the residential garage is wide open. This corner of downtown is a bit sketchy after dark. This is not the security I pay for.* By my estimation at least 20% of the exterior doors don't function. Not only is this inconvenient, but it causes residents and contractors to prop exterior doors open - compromising security for all residents (as there is effectively no separation from street traffic).* As residents we are being told that things are being put in place to fix this, but all we seem to receive are excuses and promises. Nothing has materialized thus far.* While James and Andrew have been helpful under the circumstances, I fear that they are swimming upstream as the management is the definition of ineffective.* Beware of these ongoing issues if you're considering Elle West as your residence. In fact, just.. Don’t.* Thanks for coming to my TED Talk.EDIT - It would seem that this review has been taken down - editing for visibility.
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February 2024 by Alex Ritschard
One star feels generous....I have lived in a number of different apartments in Austin and this is by far the worst experience I have had to date, largely due to the management's disregard for very real resident issues. We moved in just as the new management company, ZRS Management took over and things have gone to hell from there. The staff is somehow both incompetent and rude. They are unwilling to help with even the easiest fixes, including maintenance requests, and are unwilling to address any of the larger underlying issues as well.First off, we were moved into an apartment with a different floor plan than we had originally signed for facing the oh so pleasant train, something that we had explicitly asked to avoid. The unit was dirty and the air conditioning didn't work. If you are familiar with the Austin summers, you will realize how relevant this is. We lived the entire summer in that heat without remedy from management. Imagine sleeping in 78-80 degree weather every night for three months. Not only was the air conditioner not fully functional, it was housed above the bathtub and leaked into it for MONTHS without any remedy from the management. This caused mold to grow in the apartment and rendered the shower unusable. Maintenance requests for the issue were ignored for weeks on end to address the issue and when I finally started going into the office weekly to check in on the problem, there was always some excuse or lip service and somehow never a solution. Also, on the fourth day in the apartment, I received a call from the property manager that our first rent payment "wasn't being reflected in their system" and they were going to start eviction proceedings. However, the money had moved out of our account and into theirs. A threat of eviction 4 days into a lease when we paid our rent early is terrible partnership and borderline illegal. I should have terminated my lease then....Since then, nothing has gotten better. The amenities are not maintained - the elevator is constantly broken for weeks on end - the garage door is always left open because it is broken allowing anybody to park there - fobbed doors can be opened without access code or a fob, resulting in seriously compromised security - maintenance requests are fully ignored - calls not returned.ZRS Management: biggest slum lords in Austin. Do not do business with them. Not at this property, not at any property.Lease end cannot come soon enough....
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January 2024 by Grant Rollins
Hell West AveI’ve been renting since 2014. I’ve never had an experience like this.Took over 2 months for them to come up with our lease to sign - mind you we signed it days before moving in which was concerning not knowing if we would really have a place. They also wouldn’t let us see our apartment before moving in. We should’ve known better. This was the red flag to start out our journey.When we walked up to our apartment we realized not only was it a different floor plan, it also faced south (towards the train) when we were told it would face north (away from train). Also, our A/C was leaking into our tub. This ended up decaying the ceiling with mold which they had to fix. This was a month long process to fix which… whatever it was done. However, it continued to leak brown and orange into our tub and management told us ‘oh that’s completely normal for an A/C unit to do! You must not have lived in Houston before!’Management will ignore you.Maintenance will close your requests again and again without ever showing up. Could take weeks to have anything fixed.In the summer our A/C would keep our place at 78-80°. We talked to management 5+ times and they refused to do anything. They did however tell us they dealt with the same thing living there! Even though most neighbors we asked said their A/C worked great. There were a handful with 80° room temps as well. One neighbor said her place wouldn’t cool below 85° in the summer.Safety is a joke. The doors to our building have been broken and unlocked for MONTHS. Anyone’s allowed to come in. We’ve had so many packages stolen and have heard of many neighbors packages stolen as well. On top of this, the common area and the gym door also do not lock. People have said they’ve seen the homeless in both.Vending machine doesn’t work.Since July, the public computer and printer haven’t worked.Noise pollution (not their fault but might as well mention it) — get ready for the worst sleep of your entire life. The train comes 15-30 times a day -1pm, 9pm, 2am — doesn’t matter. It’s a tight turn and the screech is WILD. They’ll tell you it comes twice a day.Elevators break every once in a while for a week or so at a time.Garage door breaks all the time - anyone can come in and park. Towing not enforced.Management has told us in the past they would give us gift cards as an apology - never happened.It’s nice living across from a Trader Joe’s though.
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January 2024 by cecilia katz
Excellent staff, amenities and location
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January 2024 by _
Jerry and Lisa Marie were very helpful and professional! Thanks for making my transition to the community so easy!
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January 2024 by Indy. Sneakers
I wish I could give this place ZERO star. Gables West Ave (what it used to be called under previous management team) was great but ever since ZRS Management took over and changed the name to Elle West Ave it has been nothing but HORRIBLE. The change happened overnight without any communication. Do not move to this apartment complex if you have any other option! Gates have been broken for at least 3 months and everyone can just push the gate and walk in. I have seen homeless folks walking into the complex and one morning saw a homeless gentleman in the gym’s bathroom because the door to the gym is ALSO BROKEN. It’s not safe. Parking gate is broken every other week. Bunch of cars occupy parking spots without paying because this management doesn’t have a contract with a towing company. Maintenance takes FOREVER. I currently have multiple requests from 2 months ago that no one has acknowledged. I had my ceiling leaking and that took a while to be addressed because everything in this apartment is outdated and needs a serious overhaul.Management simply doesn’t care about you. The worst management team I have ever had in an apartment. They’re rude and don’t give a damn about this place. I can’t wait to get out of here when my lease is over.
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December 2023 by Markos Koseoglou
I have lived at Elle West Ave Apartments for 1 year. The location is amazing and probably one from the best in town. The management team is helpful. Special thanks to Jerry who helped a lot during my staying!
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December 2023 by Blake H
Ever since ZRS management took over, things have gone downhill. The management team is terrible, they are unresponsive even to long-time tenants and to make matters worse the maintenance is completely useless. They do everything they can to spend no $ and not actually fix anything for their tenants. Would not recommend this apartment to a friend.Edit: Looks like some new 5-star reviews are amazingly popping up in the past couple of weeks - would take those with a big grain of salt.
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November 2023 by Angel Lewis
I am moving to downtown in February and just toured Elle West Ave. I had the most helpful staff member Jerry help me and showed me around. The community is nestled in the cuties neighborhood and walkable to shopping/grocery and party life of Austin! I so look forward to finding the perfect lay out here!
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November 2023 by raul perez
What a nice community. I am getting my move in squared away now and have the time to stop and say how nice it has been. The office made the application process so easy. I fell in love with the open concept loft one bedrooms here. Between the creek/city view I have and trader joes across the street. You just cant find an easier place to start if you are new to Austin. The neighborhood makes it so easy!
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November 2023 by Coltin Kovach
What a cute little community!
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November 2023 by Wendy Zeh
I give 2 stars because the location is great. I took one away because the building is old and isn’t cared for as it should be. I took another away because they make the residents responsible for managing the community laundry if there are any issues- which there are almost weekly. And I took another away because management has been extremely lacking and costly to residents.
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November 2023 by Clay Switch (JC Films)
I’ve lived here a little over 4 months. The elevator has been nonfunctional about 40% of the time and the doors to the outside have been unlocked about 50% of the time. Rendering our keys faabs useless. And allowing anyone to enter the building if they see fit. Location is perfect, can’t complain about that. Dog poop occasionally in the halls right outside of our doors.
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November 2023 by Connect CLT
Rude staff. I had an appointment next door and my stylist was running late. It was 40 degrees outside so I asked if I could stand in their lobby for a few minutes until he got there and was met with a passive aggressive fuss. So unnecessary and rude
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November 2023 by John Nelley
Andrew did an excellent job for the property tour. Knew his market, customer and efficient. Sold me for 15 months.