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June 2024 by Jake Shifrin
Robert was extremely professional, quick to respond, and helpful for all of my rental needs. Upon returning my rental he also called just to let me know everything was in order and my deposit would be returned. Flawless customer experience.
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March 2024 by Swallow the Rat
Probably the worst car rental office on the planet. In fact we walked away without a car even though we had booked weeks in advance. Rude and unaccommodating staff. Best avoided.
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January 2024 by Luis Macedo
Fast service
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December 2023 by Eric Douglas
Never answers the phone. Worst customer service. Never rent from here.
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December 2023 by Max Smart
Came to my home to pick me up. How amazing is that? Great people. Smooth service. No wait time.
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November 2023 by Biker Guy
terrible experience.. Set up a reservation at this location only to find out that the worker gave my car away to someone else. Of course this happened the week of thanksgiving when no other locations have a vehicle available. Worker swears up and down he left me a voicemail but my phone has no missed calls or voicemails. Beware!
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August 2023 by Sean C.
Terrible customer service, wouldn't let me rent a car on some fine print rule, after I signed all necessary paperwork and was given keys. No help from the staff, was told all I can do is pay for an Uber to the airport and pay an extra $100 to rent a car there. Absolute scam
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June 2023 by Manuel Ramirez
Drew was rude, disrespectful, and unprofessional. I will not be returning to this location.
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June 2023 by Meghan Wheeler
Unprofessional and rude. Very disappointed in the service here.
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April 2023 by Bizzy B
The Hispanic employee hit me on the sidewalk with a car they were working on. The woman who said she was the owner asked the worker driving if the CAR was okay and the driver/worker said he could buff it out. They are all hispanic and they all lied about the car hitting me in the driveway.My hip, back and sacrum are out constantly night and day for 9 years and I can’t work because of the constant severe debilitating pain and as a result severe chronic sleep deprivation.When I found out they were all lying I went in to talk to them and the Hispanic owner said none of the 3 employees that lied worked there anymore and I begged her to file under her insurance but she looked at me stone cold. I live in my car all these years and the employee that hit me had multiple page record and had just got his drivers license back. Not good.
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November 2022 by Preferably A.
Difficult to get in contact with representatives, indicative of short-staffing. An apparent lack of vehicles resulting in unreasonable delays. Leaving me without a vehicle for the duration of which I needed one. Upon finally receiving a vehicle roughly a week later. The representative and I completed an external inspection and everything seemed fine. But immediately noticed a persistent noise while driving the vehicle away. Considering the utter headache of getting into this rental in the first place, finding a replacement has been impossible.
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November 2022 by Scott Risner
Not too pleased - google maps says this location is open until 1pm today. I had a reservation set for 9:15 this morning and now I’m in limbo. Better communication to customers is needed especially after calling the call center and being promised a call back from this location by end of day yesterday to confirm everything.Leadership needs to get involved in ensuring basic operations and customer service is occurring, vigilantly.
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October 2022 by Joe Vega
Awful experience. The service was so awful that it made everything else equally awful. I will not invest any more time or energy with this company. I will pick any of the other rental options in the future.
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July 2022 by fin Chalmers
Came to drop a car off at 305p. They refused to give me a ride to my house 6 minutes away(Uber app not working), so I walked the 3 1/2 miles home with a foot injury. Don’t expect a ride.
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June 2022 by Heather Chalmers
Came to drop a car off at 305p. They refused to give me a ride to my house 6 minutes away(Uber app not working), so I walked the 3 1/2 miles home with a foot injury. Don’t expect a ride.
