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July 2025 by Tom
Fantastic and friendly service.
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June 2025 by Kyle Baca
Brian recently started working there and changed my life- customer service on ten. I’ll absolutely be returning again and again
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June 2025 by Rosemary McKnight
Helpful and friendly staff. Got the rental car picked up despite them being short staffed and really busy. Nissan Altima was a smooth ride and roomy. Comfortable for three traveling with stuff!
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June 2025 by Clint Strand
Staff was very friendly and helpful
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June 2025 by Matthew Bailey
Fast and friendly service. Diana set me up nicely. Also a ride to the repair shop
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August 2024 by Briana
If I could leave zero stars I would! If it wasn’t for my insurance I would never have used this location. The reviews are all true. Horrible customer service, no communication, no commitment to customers!
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August 2024 by leonard dawsey
Great service
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July 2024 by Holly Lauber
This place has horrible customer service. I had to rent a car through my insurance in December. I returned it to Gerber, where this Enterprise location told me to leave it, and then they over charged because for having it past my allotted rental days EVEN THOUGH I returned it on the correct day. I talked to Sean (he does not have good customer service on the couple of occasion I have had to speak with him) and he told me Gerber messed up on the paperwork and he would figure it out and call me back. He never called back. I called them a couple more times about the issue and both times an employee promised me Sean would call me back but he never did. DO NOT USE THIS LOCATION. They will steal money from you and then not get back to you about the issue. I have my invoice from Gerber on the day I picked up my car along with pictures I took of the dashboard (to make sure they didn’t try to charge me for gas…little did I know they would charge me for having the car “extra days beyond insurance claim” even though I didn’t) and have the photo receipt of the day I dropped it off as well. Now, not only did they steal my money, I have been charged interest on it every month since as it was in my credit card.
UPDATE June 2024: charges did get reversed on my credit card after this review (it still took some time) but no one contacted me about the issue.
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June 2024 by kris hankins
The rental experience here was mediocre. The car wasn’t ready when they said so I had to make two trips, causing me to lose 2 hours of work. The car I did end up getting smelled like it just got off of a frat house road trip. The washer fluid was empty and the wiper blades just spread the rain instead of clearing it. For the cost of a compact rental now I expect to at least see when it rains. The car did run well. No issues extending the rental while waiting on my truck to be repaired. I doubt I will be back.
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June 2024 by Sorrel
Enjoyed walking into prompt, polite customer service. Not sure of the names (6/4-5)- from pickup to dropoff but I was treated exceptionally well. Would not hesitate using this location again. Thank you!
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June 2024 by Frances
Worst customer service I have ever encountered.
The staff at this location was rude, not helpful what so ever. Lexi and Caitlin were passive aggressive and rude to me and then I was told I was being rude and they refused to rent me a car. I tried calling corporate and no help there, I asked to speak to a manager and Lexi did a spin and told me she was the manager and what an awful one she is. She was not helpful did not offer no assistance to get me on the road. I asked for someone above her and it was only a name Daniel, no phone number or email. I don’t leave reviews often but this is no way to treat a customer.
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June 2024 by Andrew W
We arrived after being in a bad accident and was told by Enterprise to pick up our car at this location. We got there and the agent was so rude and unhelpful, she said she had no vehicles and it would be 2 days until another car is available. I had a confirmed reservation from this location. When I asked if she could call another branch she said “no” and then told me I’m unlucky I won’t be able to have a car. This woman was so rude and inconsiderate I will NEVER rent from Enterprise worldwide again. EVER. disgusting behavior.
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June 2024 by Raf N
Totally unreliable. The booked car was not available for pick up until two days later. The lady at the desk was super rude and blamed it on another Enterprise branch that she “doesn’t work for”.
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June 2024 by Bryan Perryman
They gave me a car with registration that expired months ago.
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May 2024 by B Singh
Michael’s very professional and helpful. Thanks for the smooth experience!
