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August 2023 by John W.
Today the lady manning the front desk went "above and beyond" with her outstanding service. I went to Epps as a gentleman had brushed against my vehicle on the 71, during homebound commute traffic the day before. I went to Epps, seeking a replacement chrome strip, on a running board.When she examined my vehicle, she also sized up paint staining from the vehicle brush up, and asked me if I had a few minutes. She then returned with a rag and container of paint thinner, which effectively removed most of the paint stains. For the persistent yellowed area where the tire had apparently "burned" the paint a bit, she came back with a gentleman armed with buffing compound and a hand tool which quickly knocked that more stubborn stain, 100% fixed.While the detailer I'd just visited (I'll do that Owner a favor by not naming his company), had just quoted me for 3 hours of labor at $95 hourly, Epps provided their perhaps 10-15 minute work at no cost. Wonderful lady, Good People at Epps !!The 1st time I visited Epps was for door bumpers that had the adhesive failing, GMC Dealer in Bee Cave had a cost that was very high, and this same lady at Epps covered my need in a very efficient manner, at a quite reasonable cost.I cannot say enough good things about this kind and thoughtful lady at Epps, along with the other Good People at Epps. They hit a home run every day, and this is why readers find that almost EVERY reviewer documents that Epps rates the perfect, 5-Star ranking!!
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March 2023 by Jen Thomas
Horrible customer service. I do not recommend you take your vehicle here.Service: Body & Trim
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March 2023 by Charlie A.
I highly recommend Epps. They were easy to deal with and the repair work was done right the first time!
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February 2023 by Boyd F.
Got rear-ended on 620. Epps gave me an estimate the next day and got me scheduled for repairs when they could. Excellent work and excellent office staff at Epps! Hopefully I don't need to go back soon, I'd recommend them 10/10!
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November 2022 by Ava McGougan
The customer service here is amazing! Everyone who works here is so nice and helpful! Someone hit my car and messed up the bumper and paint and they fixed it in record time! Also my car has been shiny for almost two weeks now it looks amazing! I highly recommend EPPS!Services: Body & Trim
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October 2022 by Marko Romanchuk
I had to get a new door for my A3 Audi; it was a speedy and professional install and did an incredible job detailing after it was all said and done. Once you call the shop, you will most likely be greeted by Erin; she was helpful throughout the process and super professional. Hopefully, I won't need their services again, but I will return if needed. Do not hesitate to do business with them!Services: Body & Trim
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June 2022 by Dan B.
It nice to get a quote from someone and they follow through with it. I had a small paint job on my side mirror but they treated me like I painted my whole car. Matched the paint perfectly, no over stray, did the job right and on time. I had an important meeting after picking my car up and needed my car to transport. I didn't know if I would have time to get it washed in time but it turned out, I didn't need to worry. Epps detailed my vehicle perfectly! Thanks you Epps for doing what you say you're going to do. We don't get that much anyone lately anywhere else.
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June 2022 by John Maxwell
I have used apps for for moderate repairs including one extensive hail damage repair over the last 10 years. The work that they performed was more than adequate. Unfortunately they have really slipped and it may be that they are just too busy or that they have lost key personnel. I will not use them again.Services: Painting
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May 2022 by Stephen Germer
I took my Lexus to Epps to have them look at my front bumper which they had painted a while back. I just wanted some touch up work to be done where rocks had knocked some paint chips off. They determined that the paint should not have been chipping that easily and insisted on repainting it for me even though it had been a few years since the original work was done. When I picked the car up, they not only had it looking brand new, but actually put a whole brand new bumper on. That’s the kind of folks they are. I can’t recommend them highly enough.Service: Painting
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February 2022 by Jacl S.
These people are artists. They will make your car look like it came right off the lot. I always go to EPPs and they have always taken care of my needs. Love you all over there.
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October 2021 by Peter C.
Epps fixed up our Escalade perfectly. Couldn't even tell it got scraped and they did it for half the cost of other body shops in the area and way faster. Will definitely go back if we ever need body work again.
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August 2021 by The Masked Singer
This review is long overdue and I should have posted a long time ago. I have used Epps probably 6 times now. I have referred two people to them that have used them. Every single one of these instances has been perfect. My friends still tell me they love the referral.Living in the one of the worst places to own a nice car, Lakeway, TX, I have been hit twice, broken into once ($11,000 damage), had the underside of a Volvo scraped due to a steep incline, hailed on once and door dinged countless times. Epps has fixed my cars time and again. The most recent time they fixed my Lexus which got T-boned from a clueless and careless driver not watching the road. The accident left some damage that they didn’t find initially. Epps went the extra mile by redoing it until it was absolutely perfect.A buddy of mine owns an auto repair shop in Ohio where Bentley and Rolls Royce send their automobiles to be fixed in the USA. I learned from him how to spot excellent bodywork and paint work. I can tell you this, Epps is the only place I would take my car in all of Texas after seeing their work firsthand. It rivals my friends shop. There is no doubt Epps’ group stands behind their work, is proud of what they do, and yields amazing work combining it with the best customer service. The people are super friendly and Ian is probably one of the nicest straight forward guys one could have an instance to do business with.I have never had an insurance company tell me Epps is on their “approved list” (been through three insurance companies) so that is another reason I use them. It seems as though the “approved list” is often full of companies that do lesser work on the cheap without really standing behind it. The last three insurance companies gave me contact info of other companies but I told them I was using Epps. The insurance companies have to honor your request and you should fight them for that.If you are on the fence thinking about where to take your car, don’t even second guess it. These are the pros. Go there and be done with it.Services: Painting
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July 2021 by Lance R.
We hoped this independent shop would be responsive and provide a quality service, and a good alternative to dealers or national chains. We found it to be unbelievably slow and our rental car cost exceeded the relatively minor repair cost. Im sure they are nice people and the work is fine, but it appears they are pretty far down the food chain on getting parts or labor.
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July 2021 by Justin Hersom
I scheduled an appointment with Epps for a small paint scuff and scratch on my car that I was afraid would rust if not dealt with appropriately. The front office staff were courteous, helpful, and professional. They repaired the spot there on the spot. I am very pleased with Epps for not only the speedy repair, but also for the cost and the quality of work.Service: Painting
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July 2021 by Brian B
This review is long overdue and I should have posted a long time ago. I have used Epps probably 6 times now. I have referred two people to them that have used them. Every single one of these instances has been perfect. My friends still tell me they love the referral.Living in the one of the worst places to own a nice car, Lakeway, TX, I have been hit twice, broken into once ($11,000 damage), had the underside of a Volvo scraped due to a steep incline, hailed on once and door dinged countless times. Epps has fixed my cars time and again. The most recent time they fixed my Lexus which got T-boned from a clueless and careless driver not watching the road. The accident left some damage that they didn’t find initially. Epps went the extra mile by redoing it until it was absolutely perfect.A buddy of mine owns an auto repair shop in Ohio where Bentley and Rolls Royce send their automobiles to be fixed in the USA. I learned from him how to spot excellent bodywork and paint work. I can tell you this, Epps is the only place I would take my car in all of Texas after seeing their work firsthand. It rivals my friends shop. There is no doubt Epps’ group stands behind their work, is proud of what they do, and yields amazing work combining it with the best customer service. The people are super friendly and Ian is probably one of the nicest straight forward guys one could have an instance to do business with.I have never had an insurance company tell me Epps is on their “approved list” (been through three insurance companies) so that is another reason I use them. It seems as though the “approved list” is often full of companies that do lesser work on the cheap without really standing behind it. The last three insurance companies gave me contact info of other companies but I told them I was using Epps. The insurance companies have to honor your request and you should fight them for that.If you are on the fence thinking about where to take your car, don’t even second guess it. These are the pros. Go there and be done with it.Services: Body & Trim
