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March 2024 by Fred
Received poor quality service from Ethan Allen North Austin location! Tables and chairs easily damaged.Overpriced products. Only a few months old..
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January 2024 by Diwakar Gupta
Poor customer service. Although delivery was promised in 3 months, it took more than 5 months. The manager was not friendly and argued that Ethan Allan did not promise delivery within any reasonable time frame even though she agreed that delivery was verbally promised in 3 months. The product quality is OK. Not good enough compared to price. Buyers beware.
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December 2023 by Minda Egbert
We are always impressed with the quality of furniture and the helpfulness of the staff, especially Dottie.
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December 2023 by Nancy Brimberry
Renee Guire provided excellent advice in selecting the perfect fabric, cushioning and wood selection and color! Bandit and I love our Wingback chairs.
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December 2023 by Pamela Myatt
Mak has been wonderful! She was communicative, helpful, and really nailed our design. So far, our experience has been superb, because of Mak.
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December 2023 by Sharon beltz
I ordered a sofa from the store on Anderson Lane. When it was ready to deliver, the communication and delivery was excellent. The delivery team moved my old sofa out of the way and set up the new sofa perfectly.
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October 2023 by Laura Clemens
We moved into a new home, and our old furniture didn't fit in with the new space. It was a little overwhelming to try to start over with all new furniture, but Mak made the process a lot easier. She was a very good listener, and understood our needs, but she was also good at making suggestions and showing us options that we hadn't considered. We just got the new living room furniture, and couldn't be happier. It looks wonderful and is very comfortable. I also know that everything is of good quality, and should last a long time.
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July 2023 by Joanne Bruce
I recently purchased a swivel chair at Ethan Allen and found the perfect fabric to cover it there. The entire process went smoothlyand quickly. I had chosen fabric from another store for my sofa and a beloved chair. I had pictures of those fabrics and my helpers at Ethan Allen jumped right in to look for something for the swivel chair which we quickly found. My chair was delivered and all the communications about delivery time etc. were handled nicely without incident. Every single person I interacted with including the front desk person at the store , the woman who worked with me to find the swivel chair, her boss and the person I spoke with about all aspects of the delivery were cheerful, pleasant and truly helpful .Start to finish it was an enjoyable experience!
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May 2023 by Susan Jones
Kris Arman was so helpful and knowledgeable! She even came to our new home build on the day of furniture delivery to help with placement and other decorating ideas. The furniture quality is the best that we have found.
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February 2023 by Pam Rhodes
Mack was very helpful. She offered suggestions, but allowed us to make our selections. Hard working and easy to work with.
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January 2023 by Alan Washington
Mak is our interior designer extraordinaire. She is fantastic and has made our purchasing experience very easy. But her expertise is understanding the client's particular tastes in style and ambiance they want to experience in their home. She was spot on in her assessment and suggestions for what we wanted to experience and appreciate in our home. She's a gem! Thank you immensely, Mak!
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December 2022 by Caren Quillen
Great experience all the way around. Salesperson, Mak, was very helpful without any pressure, always available for questions, and made the process smooth. Delivery was wonderful as well. They were informative with timing, prompt, and attentive. Very happy with the quality of the items I purchased and overall experience.
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December 2022 by Daniel Greiner
I have low back pain and find most sofas too soft and very uncomfortable. I was in need of supportive living room furniture. My designer friend recommended I make an appt with Kris Armen at Ethan Allen.Kris listened to me and my husband, and showed us various furniture pieces that can be fabricated with firm, supportive cushions. We settled on the Paramount sofa, the Dean recliner, a swivel chair, and area rug.The sofa, rug, and recliner were delivered within 8 weeks, and swivel chair delivered 2 weeks later. All new furniture pieces are so supportive and comfortable! Kris helped me select gorgeous fabrics/leather. My living room is beautiful and comfortable! Kris is easy to work with, and has impeccable taste!by Valerie Greiner
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December 2022 by Marcella Alcorn
Loved our designer Mak! She was so helpful and was such a creative source! Our sofa is absolutely gorgeous and so comfortable. Beauty, comfort and made with such care, all the good qualities I love about Ethan Allen!
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November 2022 by Anna R.
Disclaimer: after much deliberation, we ended up not purchasing from here as we found a killer deal on a floor model at another store. Up until then, we had fully intended on purchasing a custom built sectional from Ethan Allen. The store is lovely and you can tell the furniture is solid and heavy high quality stuff that is going to last many years. We went to over a dozen furniture store in Austin over the course of a month, ranging from crate and barrel to Ashley to Restoration Hardware, Room and Board, Joybird, Arhaus and many others. Ethan Allen stood out for us due to the fantastic experience we had with Lori, one of the designers. Lori listened attentively to our needs and requirements and was solution oriented and super helpful. Whereas at other stores sales people/designers were pushy, Lori was knowledgeable, agreeable, kind and non-aggressive. We felt taken care of but she left us our space to discuss and checkout the sectional we were considering. She spent a lot of time with us picking out fabrics, talking about the pros and cons of each, and even came to our home with larger swatches so we could see the fabrics in our lighting. She was super gracious and sweet when our overprotective dog kept barking at her the entire time (our fault, we haven't had anyone to the house in the past two years due to Covid so he's not used to strangers). She laughed and fed him cheese and was super patient throughout. We were so delighted with Lori and how she went above and beyond for us that we actually felt really guilty when we suddenly decided to go with a floor model at a hell of a discount at another store. If I could give Lori 10 stars, I would! Next time we need furniture, I'll be calling Lori!
