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October 2024 by Shirley Z
I would not even give 1 star if possible. I called the store to purchase a ventilation, and they said it should arrive at store 5-7 days. But in fact, they never give me an update for three weeks unless I emailed and ask for updates. Finally, they have it (almost a month) and schedule for installation. Installation did not go well and I need reschedule after I cut my cabinet to fit the new ventilation. I’m so glad that I decide to keep the ventilation instead of having the delivery guy took with them!!! Because since they left, I can never get anyone come back to install the ventilation. No one pick up phone calls or let me know a date these guys can come to install it. I haven’t had ventilation for almost 2 months!!! I found a friend to come and help put up the ventilation instead. And then another month is just me asking for a refund for installation that I paid along with the ventilation. The store has since ignored my request and completely non-responsive to my emails.
DONT BUY HERE!!! FIND ANOTHER PLACE CARE ABOUT CUSTOMER SERVICE!!!
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November 2023 by Urbane Design
As an interior designer with years of experience working alongside Expressions Home Gallery, I can confidently say their service is unparalleled. Their team, especially Paula, is incredibly helpful and resourceful, making every project a breeze. Expressions Home Gallery truly feels like an extension of our own design firm, consistently treating our clients with the highest level of quality service and offering top-notch products.
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October 2023 by Justin S.
After reading the reviews here plus our own experience, I'd give this store zero stars. Absolutely atrocious customer service. Months ago, a contractor gave us the name of his sales rep here (Katy something) and told us to call her and schedule an appointment. So I called, left a voicemail, and never got a call back. We went in later without an appointment since I couldn't get a hold of her, and she was completely dismissive ("Sorry I'm busy with paperwork so can't help you for more than 5 minutes."). Flash forward a few months and we went back to finalize selections. Of course, that same rep is the only one there that afternoon and before we can even say a word, she immediately gets up and says, "Sorry all the other sales reps are out, and I need to man the phone so I can't help you." Maybe we just got unlucky with this one rep, but I'd say you're better off going to Facets of Austin or another plumbing supply store to work with a company that actually cares about earning your business.
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October 2023 by Justin S
Atrocious customer service. Months ago, a contractor gave us the name of his sales rep here and told us to call her and schedule an appointment. So I called, left a voicemail, and never got a call back. We went in later without an appointment since I couldn’t get a hold of her, and she was completely dismissive (“Sorry I’m busy with paperwork so can’t help you for more than 5 minutes.”). Flash forward a few months and we went back to finalize selections. Of course, that same rep is the only one there that afternoon and before we can even say a word, she immediately gets up and says, “Sorry all the other sales reps are out, and I need to man the phone so I can’t help you.” Maybe we just got unlucky with this one rep, but I’d say you’re better off going to Facets of Austin or another plumbing supply store to work with a company that actually cares about earning your business.
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September 2023 by N Steinmacher
We had great service during our whole bathroom remodel. We had help with everything from the plumbing fixtures and lighting to the mirrors. The whole process was made easy. Their expertise was greatly appreciated.
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March 2023 by Robert K.
These folks sold me a lemon $3800 KitchenAid gas range that was falling apart from the start. When the repairman came out for the third time he actually asked : " do you guys cook everyday ? What ?? Yeah he said these stoves are not for people who cook a lot "" Not even a return call from the dealer after spending $30,000 over a POS stove. Anyone will tell you that KA customer service is a joke but when you add a crap dealer like Expressions it makes it worse .
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November 2022 by Wesley Proffitt (Joe_Hunter73)
Very friendly, very helpful staff that are very knowledgeable
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November 2022 by Project Manager
Amazing staff and great service, even when everything was going crazy with shortages, Melissa was able to help as much as possible, she is definitely one of the kind, she responds and look for solutions when in other places they would just say no.
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November 2022 by The Brackins
Amanda and Paula were very helpful with original purchase decisions and responsive after the sale as well. Highly recommend Expressions!
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October 2022 by F&P Marshall
We can’t say enough about the customer service we received from Terin at Expressions Home Gallery. There were a few “bumps in the road” but Terin handled very promptly and professionally. Terin was also very knowledgeable about the products available which helped making the selections easier.
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April 2022 by Caleb Williams
If you are not going to Expressions Home Gallery and working with Melissa Moreno, you will wish you had. Melissa is extremely organized, has a great eye for helping to select fixtures, and will always make sure you end up a happy client. As a home builder, I would highly recommend working with her.
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March 2022 by Mary M.
Sara Perez at Expressions Home Gallery in Houston helped me retrofit a tub faucet/shower kit so that i could adjust the flow of the water not just the temperature of the water. It took several calls and lots of research on her part to help me. Then a couple of unexpected glitches happened along the way. There was back order delays, delivery to the wrong address and then later the part being stolen off my porch! But Expressions came thru the whole time. Kashay, the manager was very accommodating, making sure i was a happy customer. Thanks so much for seeing this to fruition.
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January 2022 by Ashley Olivas
I have been working with Melissa at Expressions for a few years now and she has been amazing to work with! She is very knowledgeable with all their products. She is very responsive and her attention detail is unmatched.
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January 2022 by Autumn Barr
Melissa has helped me with projects in Austin, LA and Dallas!! What would I do without her?? She is so knowledgeable, friendly and fast to answer/explain all my questions. Melissa has a great eye for design and is my secret weapon for all projects and difficult clients.
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December 2021 by Jeff Bridgewater
I have been in the home building business for 40 years. I am the owner of Bridgewater Custom Homes, Inc. in Austin, TX. I wanted to express my appreciation and respect to Melissa Moreno for the outstanding job she has done for us for numerous years!!!!!!!!!!! She is simply the "BEST!!!" She manages a very demanding job in a manner that is admirable and pertinent to the success of the building of our homes. She is the consummate professional at all times!!! Thank you Melissa for all you do for Bridgewater Custom Homes, Inc.
