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November 2023 by Urbane Design
As an interior designer with years of experience working alongside Expressions Home Gallery, I can confidently say their service is unparalleled. Their team, especially Paula, is incredibly helpful and resourceful, making every project a breeze. Expressions Home Gallery truly feels like an extension of our own design firm, consistently treating our clients with the highest level of quality service and offering top-notch products.
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October 2023 by Justin S.
After reading the reviews here plus our own experience, I'd give this store zero stars. Absolutely atrocious customer service. Months ago, a contractor gave us the name of his sales rep here (Katy something) and told us to call her and schedule an appointment. So I called, left a voicemail, and never got a call back. We went in later without an appointment since I couldn't get a hold of her, and she was completely dismissive ("Sorry I'm busy with paperwork so can't help you for more than 5 minutes."). Flash forward a few months and we went back to finalize selections. Of course, that same rep is the only one there that afternoon and before we can even say a word, she immediately gets up and says, "Sorry all the other sales reps are out, and I need to man the phone so I can't help you." Maybe we just got unlucky with this one rep, but I'd say you're better off going to Facets of Austin or another plumbing supply store to work with a company that actually cares about earning your business.
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October 2023 by Justin S
Atrocious customer service. Months ago, a contractor gave us the name of his sales rep here and told us to call her and schedule an appointment. So I called, left a voicemail, and never got a call back. We went in later without an appointment since I couldn’t get a hold of her, and she was completely dismissive (“Sorry I’m busy with paperwork so can’t help you for more than 5 minutes.”). Flash forward a few months and we went back to finalize selections. Of course, that same rep is the only one there that afternoon and before we can even say a word, she immediately gets up and says, “Sorry all the other sales reps are out, and I need to man the phone so I can’t help you.” Maybe we just got unlucky with this one rep, but I’d say you’re better off going to Facets of Austin or another plumbing supply store to work with a company that actually cares about earning your business.
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September 2023 by N Steinmacher
We had great service during our whole bathroom remodel. We had help with everything from the plumbing fixtures and lighting to the mirrors. The whole process was made easy. Their expertise was greatly appreciated.
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March 2023 by Robert K.
These folks sold me a lemon $3800 KitchenAid gas range that was falling apart from the start. When the repairman came out for the third time he actually asked : " do you guys cook everyday ? What ?? Yeah he said these stoves are not for people who cook a lot "" Not even a return call from the dealer after spending $30,000 over a POS stove. Anyone will tell you that KA customer service is a joke but when you add a crap dealer like Expressions it makes it worse .
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October 2022 by F&P Marshall
We can’t say enough about the customer service we received from Terin at Expressions Home Gallery. There were a few “bumps in the road” but Terin handled very promptly and professionally. Terin was also very knowledgeable about the products available which helped making the selections easier.
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April 2022 by Caleb Williams
If you are not going to Expressions Home Gallery and working with Melissa Moreno, you will wish you had. Melissa is extremely organized, has a great eye for helping to select fixtures, and will always make sure you end up a happy client. As a home builder, I would highly recommend working with her.
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March 2022 by Mary M.
Sara Perez at Expressions Home Gallery in Houston helped me retrofit a tub faucet/shower kit so that i could adjust the flow of the water not just the temperature of the water. It took several calls and lots of research on her part to help me. Then a couple of unexpected glitches happened along the way. There was back order delays, delivery to the wrong address and then later the part being stolen off my porch! But Expressions came thru the whole time. Kashay, the manager was very accommodating, making sure i was a happy customer. Thanks so much for seeing this to fruition.
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January 2022 by Ashley Olivas
I have been working with Melissa at Expressions for a few years now and she has been amazing to work with! She is very knowledgeable with all their products. She is very responsive and her attention detail is unmatched.
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January 2022 by Autumn Barr
Melissa has helped me with projects in Austin, LA and Dallas!! What would I do without her?? She is so knowledgeable, friendly and fast to answer/explain all my questions. Melissa has a great eye for design and is my secret weapon for all projects and difficult clients.
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December 2021 by Jeff Bridgewater
I have been in the home building business for 40 years. I am the owner of Bridgewater Custom Homes, Inc. in Austin, TX. I wanted to express my appreciation and respect to Melissa Moreno for the outstanding job she has done for us for numerous years!!!!!!!!!!! She is simply the "BEST!!!" She manages a very demanding job in a manner that is admirable and pertinent to the success of the building of our homes. She is the consummate professional at all times!!! Thank you Melissa for all you do for Bridgewater Custom Homes, Inc.
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December 2021 by Adrienne Cunningham
Great customer service!. This is our second time building a home and using Expressions HG to help us with our appliance and plumbing needs. This year has been a challenge in the world of home building, but EHG has made the selection process as painless as possible. I would highly recommend for your next home build, renovation or other home project. Thank you Melissa and Amanda.
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December 2021 by Keith Kneeland
I met Amanda while working for Pacesetter Homes almost 6 years ago and she was always very professional and courteous. I was a Construction Manager with 3 subdivisions ranging from smaller homes in Leander, Tx to semi-custom homes in Liberty Hill, Tx. Through all of the changes, adjustments, deliveries, installation, and even when I forgot to schedule any of these with her, she has always been honest and extremely supportive. Since then, I started my own custom homes company, where I have built several homes and renovated a few kitchens and baths. I have not and will never use any other sales person to assist me will any of my current and future projects. Amanda's product knowledge, professionalism, courtesy, support, and honesty seems to constantly improve the more we interact. Amanda, I am starting a container home in Virginia soon.... soooo how far does your territory extend? LOL!! Thank you Amanda. You're amazing!
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November 2021 by Mark A.
Arden is the best ever. Extremely knowledgeable, honest and friendly.
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November 2021 by Lyndsey Gauthier
Melissa Moreno is a pleasure to work with. I work at a Design/Build company where I take my clients shopping at Expressions Home Gallery. They have a great selection and knowledgeable staff. Shopping plumbing fixtures with Melissa is always a smooth and enjoyable part of my process. I highly recommend Melissa at Expressions Home Gallery.
