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March 2024 by Gear Closet
AVOID - Originally rented here when it was a different company, then Public Storage bought them out.HUGE price hikes, and they just announced another one of around 25% (not 4 or 5 %, around 25%)!NO customer service anymore. Nobody on property, one elevator is ALWAYS broken, one door ALWAYS broken, people "living" in some units, and rarely ever ANY carts available (used to be plenty, but now they're all missing, all the time).I have NEVER had a good experience with Public Storage, and would never have rented here had I known they were going to buy the location. They have one of the WORST reputations in the industry, and for very good reasons.Moving out ASAP, and I suggest anyone looking for storage to just go a half mile down the road to one of the other places (avoid if at all possible).
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March 2024 by Irish Sailor
Access Doors are broken many times and unable to access. Just spent 45 minutes trying to get in. Phone number goes to a call center in the Philippines. They were unable to call anyone here in the US. They had to leave messages. We have had theft of our property from an adjacent storage unit, they unscrewed to flat bar at the top and stole our Bike. Manager said he knew who did it, but they were unwilling to help us. Beware of this property. if I could give it a negative number I would.
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March 2024 by Eddie Perez
Either the door or elevator is going to be broken. Price keeps going up every couple of months. No one is ever at the office. Timer limit on the lights is ridiculous. Won't even partially refund you after you move out. Absolutely hate this place.
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March 2024 by Chow Bella
REALLY gone downhill since Public Storage took over. Rarely do both elevators work, there are NO carts any more (all stolen or left in people's units), and NEVER anyone on property to help with issues any more! All "self service" with nothing getting fixed. AND prices have skyrocketed every chance they get! Prices go up, service goes down. Very typical for Public in many locations. Never would have rented here had I known they would be buying it out, as they have a long track record of this kind of poor service/high pricing...There are plenty of storage places up here, so do yourself a favor and shop around. Even if you get in here cheap, the rate will jump a LOT very shortly, and good luck moving your stuff in or out, especially if on the 2nd or 3rd floors...
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January 2024 by Kira Lmnop
The price is good and that's about it. There is no on-site property manager. The property manager does not call you back. He won't show up when you schedule a meeting either. When you call to complain, no one calls you back. There are only 2 carts for the whole building. It took 5 days for the door to be repaired. They mention 24 hr video surveillance, but they weren't able to tell me who tried to break into my unit. Soooo buyer beware.
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January 2024 by BangChief AllIsOne
Can never go wrong when looking for storage. Clean facilities and easy to maneuver / access.
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December 2023 by Ms. Villa Cortés
I walked into this Public Storage facility where I have been a client multiple times and I was happy to see how professional and patient Brandon is; he was dealing with a very difficult person on the phone and managed to stay calm while I was going nuts listening to the person on the phone just being completely clueless of what Brandon kept explaining over and over.... Brandon managed to get off the phone and still greeted me with a smile as if he just didn't have a client on the phone pushing all of his buttons! Thank you Brandon for letting us customers know you care!
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October 2023 by Rene Rodriguez
Brandon was extremely helpful and communicative from the beginning. He was very professional. I will definitely be returning to this location for my storage needs because of Brandon!
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October 2023 by Ashley Garcia
Thanks for making my move into the state a welcoming one. I appreciate the time Brandon took with me to make sure he answered any questions or concerns I had and went above and beyond building rapport with my family. We know we are leaving our stuff in great hands!
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October 2023 by Zachary Lewter
Brandon was so helpful. He guided me to my unit. Showed me everything. Brandon even helped me load stuff up. Great place.
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September 2023 by Toni Councilman
Brandon is always super helpful, even when dealing with obstacles at this location. Someone renting a unit apparently broke the entrance door a few days ago and the remaining entrance door was broken last night. I was having a hard time moving something out because the door has to be propped open. It’s not fully open, but Brandon helped me!!
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August 2023 by Mike M
I want to take a minute to provide some feedback on one of the employees we have had the absolute pleasure of working with, on more than one occasion. Brandon is AMAZING! If every customer service interaction I had in my day to day was with a person that had the same values and understanding of the importance of the overall client experience like Brandon does…the world would be a better place! He is extremely personable, helpful and always seems to bring a little sunshine to every interaction. This is your model employee…Brandon, you are a shining light and we appreciate all you’ve done to better our experience with Public Storage!Mrs. Menard
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August 2023 by Astrid De Biagi
Just rented a storage at this facility.The place is very clean and the staff is professional, courteous and knowledgeable, both in person and on the phone!Victoria was a pleasure to deal with,she was very helpful and made everything easy and fast!Thanks
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August 2023 by Michelle Banchs
I have always used Public Storage for my storage needs. NEVER have i dealt with a location this bad. I came in and made a payment on June 16, 2023 at 10:51am for $21.64 to have my locks changed as i lost my keys. I was told by Brandon that their locksmith would be in on June 20th or June 21st and i would get a call that day to get new keys. After a whole week of calling, now on July 3rd i finally get through to someone in the office and they tried telling me that they do not have a record of me filling the paper out or making a payment. I work for a law firm, i have seen a lot of crazy messes but this is extremely unprofessional and quite outrageous. Looks like i will be switching locations as this one has no regards to the importance of communication and organization.
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August 2023 by Scott Noel
Just jack up your rent every year after being a long term customer . F these guys. Hope they go outta biz lol. Don't get scammed by them