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August 2023 by Ellie R.
The owner is amazing and so are his associates, very personable and accommodating. They also have a great assortment of beverages and extras.
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August 2023 by Herc Trevino
This store is absolutely the best ! I just met the owner who delivered my order . So kind and above all efficient and excellent service . I have been let down buy a few other delivery services here in Austin but with far west never once ! They have their own direct app to use and don’t charge me delivery fees . That in turn means a better tip for the driver . I give you all a HUGE 5 stars . Thank you for being localAnd awesome !
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August 2023 by Megha Suryawanshi
Not like the regular liquor stores in town where you are cramped for space. The store is very well organized and managed by the owners of the store. Super friendly and helping staff. They carry a wide range of wines and some RARE FINDS !!!
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August 2023 by Tara Lentz
I come here several times a week and have always had an amazing experience! I don't go anywhere else.
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June 2023 by Dean
By-far the best local liquor store!Rob and Netish are great! Always friendly and accommodating.If you dont see your preferred drink, dont be shy to ask them; to look into getting it. They helped do the same!
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June 2023 by H
Great people, prices, and selection. Shop local!
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May 2023 by Cassie M.
I'll wager these reviews for more than one star are paid for based on the service of this 'business'. I've been to this store a handful of times, each experience worse than the previous time. The man behind the register, store clerk I would presume is his title, has been unbelievably rude and condescending beyond belief. When I went in today to make a purchase he refused service because I did not meet his standard of attire. He said verbatim, "I won't sell to you because you look cracked out and your clothes are dirty." I live in this neighborhood, I'm a working professional and represent this image extremely well. The inventory is old and seems to be covered in dust. One star would not recommend. Awful customer service. Shame on this establishment. I've never been told I resemble a "cracked out" person and take extreme offense to this. This should and does violate a standard of image for your business.
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May 2023 by Robyn N.
I have had issues with the delivery service. Delivery driver rude and disrespectful. This has happened twice. I called and talked to owner and he was not apologetic and even laughed. I would not recommend delivery service.
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January 2023 by Akshay G.
Far west liquor has been my go-to store since I move to Austin. The staff is so helpful and knowledgeable. They never disappoint. I would highly recommend using their app too.
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January 2023 by Nitesh S.
Visit this boutique liquor store to explore collection of wines and spirits... Some rare ones too!! Easy access and parking with excellent customer service and friendly staff make this my go to store!
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January 2023 by Mahesh B.
Love to shop here. Far West liquor & Fine Wines have the best prices of anyone. A warehouse full of almost every possible alcohol you could need. Absolutely hands down to the best prices and selection. literally the only place I buy alcohol. The staff is very knowledgeable, friendly and helpful.
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January 2023 by Ciaran Wallace
Ordered from them via Drizly and the delivery person couldn’t figure out how to use the app to scan my valid passport. I suggested she call customer service and she said that would “take too much time out of her day”. I called Drizly multiple times and they said a passport is golden. I called Far West and they told me only Texas ID was allowed, which is totally wrong. Neither Drizly policy nor legal policy in the state of Texas says only a Texas issued ID is the only identification for purchasing alcohol. By the way, Im 46 years old with white hair….so it was all especially ridiculous. That aside, a U.S. passport is valid ID and Far West argued the fact and told me that I’d be shuffled off to the next day because they were “too busy” to deal with my order despite the fact that I’d ordered over 5 hours before. The seemingly bored and annoyed demeanor of the Far West rep I spoke to was shocking, as I’d made many orders from them in the past...enough to count as a very repeat customer. As a long time and repeat customer of Far West, this all felt super rude…especially as this happened during the holidays when we all want our booze on time.I ended up calling another liquor store I often order from and they looked me up, saw that I’ve ordered before and then treated me wonderfully, as a repeat customer should be. They were appropriately very customer-service oriented and immediately said a US passport was great.Never again, Far West…y’all need to work on how you treat your loyals. And y’all need to have some empathy for when major problems occur. Rudely brushing customers off is a bad look. And also, you shout know what ID y’all should accept. Not everyone drives, you know?I’ve seen here how Far West responds to negative reviews. In my opinion, its a mistake to argue. It’s not a good look to bash anyone publicly for having a bad experience and being willing to share it. Perhaps, you might consider making things right instead. Or, perhaps you could learn something from the feedback you’re given? That said, given how Far West seems to respond publicly to negative reviews, I assume I’ll be “banned” for saying something about my abysmal experience, despite it being totally genuine and true. That, in and of itself, would be a petty and pretty telling act of how this company responds to legitimate feedback. Pay attention to how companies respond, as that is an indication of how you’ll also be treated if something goes wrong.
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September 2022 by Christopher Ray
Got told by the owner that I needed to walk around the apartment complex and find my delivery…If u can make an effort to get past the fact that there is such a thing as riding such a high Horse that customer satisfaction becomes a problem you should definitely patronize this business.
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September 2022 by Amy Brennan
Decently friendly staff. I love that they have Delta-8 and can deliver (with a minimum fee unfortunately). Not bad. The gummies and pre-rolls are delish.
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September 2022 by Amy
Decently friendly staff. I love that they have Delta-8 and can deliver (with a minimum fee unfortunately). Not bad. The gummies and pre-rolls are delish.
