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March 2024 by Aaron Patrick
Mario is the best! The staff is amazing!
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March 2024 by Viviana Smith
Denia provided 5 Star Customer Service. She was excellent. When I saw she was just as helpful and courteous to the next two customers, I decided I had to write a review. She smiled the whole time and seem genuinely interested in helping each one of her customers. Thank You Denia!
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February 2024 by Andrew Zadel
This FedEx saved me! I was in a panic trying to print several copies of a slide deck on the weekend, because another print shop failed to complete my order. Their staff member Denia was extremely proactive and professional, arranging for me to return for pick up an hour later. Completely thrilled with the service here. This is the only print shop in Austin for me.
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January 2024 by Andrew Jurkins
Impossible to speak to a representative
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December 2023 by Sarah Bacinich
The assistant manager, Scott, went above and beyond to help me with my shipping issues. He showed incredible kindness and competency.
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November 2023 by Estelle Chapa
I got here when they were being bombarded by other customers with PLENTY of packages to send out. I couldn’t be helped right away as all three employees were assisting as much as they could. (Understandable) However the employees were so helpful and friendly considering the nature they were in. They even took time to assist me with my prints. I’m in town for a convention and this will be my go to store when i return for more conventions!
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November 2023 by Matt Wise
Awful. Poor quality, no one knew what they're doing, the guy at the counter couldn't do the most basic task on a computer. Plus, Fedex now charges you a hidden fee if you spend more than $100 here. Won't be going here again. Office depot is just a couple blocks away and they're much better.
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October 2023 by Meatpools Dal Pra
I had to print the same thing 4 times wasting more than one hour of my time. Black Long hair guy is so incompetent!
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July 2023 by Alexandra Limon
If I could rate this a zero, I would. I schedule a pick-up at a location for a community event that had over 200 boxes.. the pickup is rescheduled because the driver didn’t want to it pick up. I called about eight times between the hours of 1-6 pm because we needed everything out by 6. Still no response. Super unprofessional and rude. FedEx did not come.
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July 2023 by Lenny Raymond
Fast, efficient, pleasant. I even saved money by going in vs doing click and ship.
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June 2023 by Joel D.
FedEx has definitely lost its way. Package was misdelivered to my home in Austin. I spent 2 days calling Fedex customer service centers (overseas). I explained the situation multiple times that package was delivered to my home to addressee that doesn't live there; my last call to Fedex involved an approximate 30 minute "interogation" of me to determine the particulars of my situation. All I wanted to do was have FedEx pickup a package that didn't belong to me and take it to the correct recipient. Fedex picked up the package 2 days later. On the 3rd day FedEx redelivered the package with additional labeling that included my name and address which I can only presume was due to the fact that they "interogated" me on the last call, took my information and then redelivered back to me. I then took the package to the FedEx on Congress in downtown Austin. I spoke to a supervisor/asst mgr. She was rude, curt and made me feel that I was really wasting her time. Totally unacceptable customer service!!!!!!!!!!!!!!!!!! How does FedEx stay in business??????????????????
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June 2023 by Jennifer b.
This company is completely incompetent!!! For THREE DAYS I contacted customer service and NO ONE could fix an address correction. Finally on the third day of not being able to deliver the package, FedEx contacted me to fix the address. The next day I contacted them to make sure it had been fixed and they didn't even put the correction in!!! Even though they called me finally to fix it!!! Use amazon!!! Do not use fed ex for anything they are completely incompetent!!!!
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February 2023 by Ashley N.
The clerk Alfredo is rude and purposely starts conflict. Not sure he is a good representation of what Fed Ex wants in customer service. I shared this info with Fed Ex and surprisingly enough, I heard he was equally as rude when working at the Westlake location ~ Bee Caves Rd.
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February 2023 by Ladan Vatani
I had a great experience at this FedEx location. The manager of the store: Mario went above and beyond to help the matter. Great customer service! Thank you Mario ??
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February 2023 by Prince Makhija
Best service. Thanks Alfredo and team! We visit this center a lot and have had consistently prompt amazing and friendly service!!
