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January 2023 by Sata Sathasivan
Helpful staff help with the selection of right components to fix your plumbing issues.
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December 2022 by Emperor XLII
A little hard to navigate to, but very helpful staff, and wide selection of plumbing parts in store.
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August 2022 by Art Achariyakosol
Google maps takes you to the wrong place.. basically across a ditch and barbwire fence in-between. Customer service is good and they have better prices than big box stores
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September 2021 by William Hohl
Don't waste your time - I tried calling three times to get someone to answer a simple question of whether they sold PEX pipe. I got to listen to their canned music forever and no one bothered to pick up. Clearly not staffed well.
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June 2021 by Tim McDaniel
I'm just a retail counter customer, but they were exceptionally helpful in looking for a replacement part.
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March 2021 by David Y
Please learn how to run a business and especially how to update Google hours when YOURE CLOSED WHEN IT SAYS YOU ARE OPEN!!!!
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March 2021 by Erik Swan
Driver on i35 had plastic bags hang on for dear life on the back of truck when I passed him on the interstate tried calling office went to voice mail should hire drivers that care
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December 2020 by NONAME 23
Terrible customer service.I came in to buy some copper fittings and when i asked about the price for a 1/2 copper slip tee the guy in the counter looked at me like i was crazy and just replied saying “ I don’t know” like i was asking him the equation to solve world hunger or something. Don’t get why people are so rude. Please find some employees that actually care about what they’re doing, and don’t have such a bad attitude towards customers, 2 other people walked in and got the same horrible service.
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November 2020 by OTL Fitness
First let me say I am no plumber. I know nothing about it and I envy those who do. I am a small business owner and try to do small fixes myself, when I can.The first time I needed supplies I went to Ferguson with the assumption they would treat me as someone who knew nothing (which I didn't) and would try to oversell me parts or not help at all because I didn't know anything.My experience was the exact opposite. They were extremely helpful and answered all of my questions.Today I called in to ask about a part I needed for the toilets in our business. Not only did they look things up in order to help me, they told me I didn't need the part I thought I did and helped me fix it without buying a part at all.It may say counter productive to not sell the customer, but their honesty and helpfulness have made a customer for life out of me. Building trust is an art that has been lost. Thank you, Ferguson, for putting your customers first.- David de Leon (Owner at OTL Fitness)
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November 2020 by Ricardo Herrera
7/15/2020 worst experience ever, Kevin is the guy I have to deal with, he show me 0 customer service skills, I had little knowledge about plumbing and I was asking him for some recommendations based on his experience as an attendant of a plumbing supply company but instead he was rude and giving me the " I don't know I'm not a plumber I just work at the counter " thing, he was acting like I was bothering him or something, he's coworker didn't even try to help me, he was just listening how his buddy was treating me and do nothing about it, like he didn't care either.So if you need to buy some plumbing supplies for a project, do yourself a favor and don't go there unless you are a Pro or a certified plumber and have the knowledge to know what part do you need for a project or at least talk to someone else, I can't say the rest of the employees are like him or his coworker but who knows, I just talk about my own experience, I end up shopping at Home depot and the guy there was very helpful.
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November 2020 by FAB A
Frustrated feeling like I went to every plumbing and hardware store without luck. I came across Ferguson.I needed to install an in-line-fridge water filter and Kevin was amazing. I’m not a pro and unlearned about this stuff. Kevin resolved my issue provided the needed parts and explained how to do this.Super grateful.Will refer them to anyone.Thank you so much.
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November 2020 by Alonso Escobar
Great spot when you're in a bind. Knowledge guys working the counter, in and out within minutes
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November 2020 by Jeff Brower (PV Coach)
Prompt service, good price, loaded my supplies for me
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April 2020 by Felix A.
Frustrated feeling like I went to every plumbing and hardware store without luck. I came across Ferguson. I needed to install an in-line-fridge water filter and Kevin was amazing. I'm not a pro and unlearned about this stuff. Kevin resolved my issue provided the needed parts and explained how to do this. Super grateful. Will refer them to anyone. Thank you so much.
